Customer service is awful especially housekeeping. We were there for a cheer event and the hotel was filled with kids. They threw out my daughter’s large squish mellow or so they say. I believe the housekeeper stole it and said she threw it away. No one would think this item was trash. On top of that the housekeeper supervisor would not even speak to me about the issue!
Al Que
Horrible customer service.
Nick Marter
Beware!
I’m not one to write bad reviews, but in wake of Harrahs and Caesar’s entertainment ruining my own Bachelor Party, I’m compelled to share my experience. For 5 months, we had my first night planned at Harrahs Pool party, and we had 20 people split a bungalow, committing to just over $3000 in services and beverages. Less than 1.5 hours into the night, my night that I can’t get back was ruined, and they’ve committed to not making it right.
On July 26th 2024, while at the pool party, I was accused of “pushing a waitress down stairs” and before even knowing what I was accused off, was dragged out of the club to back rooms of Harrahs, forced to sign paperwork and a complaint and was then escorted out the front door with four security officers, who assured me that police would be involved if I was seen walking through the doors at a Caesars property for the next couple years. I work in education and would never want any kind of record, so I listened and communicated with the 20 friends left inside the club as they gathered information.
About 30 mins later, my brother texted me saying the waitress said it was ok to re-enter. After being escorted out and receiving the message I received from security, it was going to take more than a text for me to enter.
I wanted someone to get me to assure me it was a mistake and I was allowed back in. It took an additional 1.5 hours for them to find where security dropped me off, and now nearly 2.5-3 hours has passed without me AT MY BACHELOR PARTY.
They refunded $500 of a $3500 bill, and that’s all they’re doing, now claiming that alcohol was consumed, so there’s nothing to refund.
As a reminder…I was escorted BACK IN by the manager at the pool, David Getter and he was apologizing for the bad experience. Unfortunately, it was too late and most of my party had left.
After speaking with Lou Dimino a few weeks later, he told me he would look into additional credits, would offer me a free bottle “next time” and ultimately had a random customer service rep named “fina” from Caesar’s customer service give me the news they weren’t going to do anything.
They took a night I can’t get back and pocketed nearly $2900 that I can’t get back. They viewed me guilty until proven innocent, and did nothing to rectify it. Don’t consider going here for any important event.
Philip Young
Had a good time here. The bartender was awesome! Incredibly personable, learns and remembers your name, solid handshake. He poured stiff drinks and worked the bar great. It's nothing incredibly fancy, just a nice bad with an excellent vibe. I would recommend this place when visiting Harrah's.
Atmosphere: 4
Food: 4
Service: 5
Nancy Johnson
Grossly incompetent reservations communication. Calls routed to polite reps but they seem scripted to pretend they can do nothing more than apologize and bow out with no ability to resolve or route a call to someone who can rectify their many errors.
Front desk checked me out despite my numerous calls that I was away on an emergency and still needed the room. Hotel not sold out. Completely inexplicable.
Drove 2 hours to check out snd was in physical pain due to injury. Despite calling ahead and ensuring someone could help me immediately leave, ended up standing on a marble floor until I had to leave.
Then they wanted me to fill out some sort of report. All already reported all necessary facts. I am not their employee. I not filling out their report.
They will see me in court as they charged my reservation without my authorization.
I’m not paying. They owe me.
Let’s see what a jury will do.
I bet a can guess the odds. Hooray for Harrahs.
NJJ. Esq.@
Stephanie Porter
Went there for my birthday last year. I had a blast The atmosphere was outstanding. The music was the best. I really enjoyed
Atmosphere: 5
Service: 5
Brea
$24 for a martini, and the live music stopped at 1am on the dot on a Saturday. Didn’t even finish playing the song! Sad.
Atmosphere: 2
Food: 1
Service: 5
Z5255IIkarenm
Harrahs has changed way too much! I'd give them a negative number of stars if these reviews allowed it. It's never as busy as it was. And every single machine you play is super tight! I have been a Seven Star guest until this last year. And I will never play at that level at Caesars again! The customer service is out the window, the machines just take your money, the drinks are hard to get, and no one cares anymore. I started with a couple thousand dollars my first night and never hit anything. When the free games appeared, I received a few dollars only? I love playing the rapid roulette machines. And now, they all say "machine doesn't earn reward or tier credit." Why???? I'm putting my money in there like any other machine. But you're telling me It's worth nothing? Caesars is the only casino that punishes customers for playing their rapid roulette machines. I will never stay at Harrahs again. And Caesars should pay attention, Ballys is extremely customer oriented and gives more to their customers. And you can actually win at their casinos. They even treat their VIPs to a special dinner every month. Good bye, Caesars, I'm completely done! You've lost a great customer!
audreypZ4709XO
The bed and food was good. The play time was excellent and I slept well. Will come back again to enjoy myself. Thanks Harrah"s. Your asking for more info. I hit a jackpot, enjoyed myself and had a great time.
cathyp465
Too many extra fees at this hotel. Pool fee, internet fee and also an early check in fee that they don’t tell you about till you wait on line for about 30-40 mins ( not enough staff) and ask to check in early. When I asked on the phone before I went do you have early check on they said yes and never mentioned the fee on the phone either. No room service for you room to be cleaned on less you request it. ( also didn’t know about that so had to go look for clean towels from the room service lady. This was my first and last stay at the hotel back to the Borgata I go. So unhappy with my stay there.
I usually stay at the Borgata but decided to try Harrah’s this time. My experience was terrible at Harrahs . The line to check in was long and only 3 people working the desk. We were charged the room deposit twice and had to wait 5 days for the refund so we were out that money during our stay ! The room was not clean , toilet wasn’t working properly and bathroom outlet went working ! We were charged to use the adult pool and it’s also additional charges to use the internet. Staff was rude and not helpful at all. Looks like I’ll be staying somewhere else from now on as we were very disappointed .
Pablo1498
This hotel has been a terrible experience. Even though they claim to be a 4 star hotel, the experience was pretty discouraging. First of all, going down the regular stairs looked like a crime scene, so full of trash and bad smells. After that, the food was quite expensive and bad quality. Most importantly, the HIDDEN FEES THIS HOTEL HAS ARE INCREDIBLE, they charge fees for staying, fees for the pool, fees for leaving, the atm fee is also ridiculous. Regarding housekeeping, it has been the worst service that I have experienced throughout all the hotels I have stayed. These guys have not cleaned my room any single day! I stayed for 3 DAYS! In conclusion, avoid this hotel if you do not want to be scammed.
maxinehudgins
We were put in the Coastal Tower, not proper lighting anywhere in room, hardly any lighting in bathroom nor a vent, when showered afterwards the mirror was completely fogged up, elevators were so slow and would have to wait forever, had heard how nice it was, so so disappointed.
Trip733335
We booked a non smoking king and checked in at the self help kiosk. As soon as we opened the door you could mold & cigarettes. Called the front desk and after 20 minutes the person rudely told me to see a manager. The employee assigned to "help" at the self help kiosks had a horrible disposition. We let her know I was told to see a manager. Without acknowledging my presence, she starts waking towards the front desk. She was intentionally rude to me and i witnessed her blatantly ignoring another guest. The employee we had to see about changing our room made it clear she did not care about our complaints, nor was she willing to listen. A manager stepped in to resolve the issue without apologies or concern. Every person at the front desk looked absolutely miserable and made no attempts to smile or to even pretend to want to help. The only Employees that made us feel welcome were the cashier and our housekeepers. This was our third Atlantic city trip and we wanted to give them a chance.
Robert F
The employees dealing with the public need to smile and be nice instead of being sourpusses and indifferent. The automatic check-in kiosks did not work. I felt I was in the airport. Navigating the garage was a nightmare. And $20 to park. Come on.
Customer service is awful especially housekeeping. We were there for a cheer event and the hotel was filled with kids. They threw out my daughter’s large squish mellow or so they say. I believe the housekeeper stole it and said she threw it away. No one would think this item was trash. On top of that the housekeeper supervisor would not even speak to me about the issue!
Horrible customer service.
Beware! I’m not one to write bad reviews, but in wake of Harrahs and Caesar’s entertainment ruining my own Bachelor Party, I’m compelled to share my experience. For 5 months, we had my first night planned at Harrahs Pool party, and we had 20 people split a bungalow, committing to just over $3000 in services and beverages. Less than 1.5 hours into the night, my night that I can’t get back was ruined, and they’ve committed to not making it right. On July 26th 2024, while at the pool party, I was accused of “pushing a waitress down stairs” and before even knowing what I was accused off, was dragged out of the club to back rooms of Harrahs, forced to sign paperwork and a complaint and was then escorted out the front door with four security officers, who assured me that police would be involved if I was seen walking through the doors at a Caesars property for the next couple years. I work in education and would never want any kind of record, so I listened and communicated with the 20 friends left inside the club as they gathered information. About 30 mins later, my brother texted me saying the waitress said it was ok to re-enter. After being escorted out and receiving the message I received from security, it was going to take more than a text for me to enter. I wanted someone to get me to assure me it was a mistake and I was allowed back in. It took an additional 1.5 hours for them to find where security dropped me off, and now nearly 2.5-3 hours has passed without me AT MY BACHELOR PARTY. They refunded $500 of a $3500 bill, and that’s all they’re doing, now claiming that alcohol was consumed, so there’s nothing to refund. As a reminder…I was escorted BACK IN by the manager at the pool, David Getter and he was apologizing for the bad experience. Unfortunately, it was too late and most of my party had left. After speaking with Lou Dimino a few weeks later, he told me he would look into additional credits, would offer me a free bottle “next time” and ultimately had a random customer service rep named “fina” from Caesar’s customer service give me the news they weren’t going to do anything. They took a night I can’t get back and pocketed nearly $2900 that I can’t get back. They viewed me guilty until proven innocent, and did nothing to rectify it. Don’t consider going here for any important event.
Had a good time here. The bartender was awesome! Incredibly personable, learns and remembers your name, solid handshake. He poured stiff drinks and worked the bar great. It's nothing incredibly fancy, just a nice bad with an excellent vibe. I would recommend this place when visiting Harrah's.
Atmosphere: 4
Food: 4
Service: 5
Grossly incompetent reservations communication. Calls routed to polite reps but they seem scripted to pretend they can do nothing more than apologize and bow out with no ability to resolve or route a call to someone who can rectify their many errors. Front desk checked me out despite my numerous calls that I was away on an emergency and still needed the room. Hotel not sold out. Completely inexplicable. Drove 2 hours to check out snd was in physical pain due to injury. Despite calling ahead and ensuring someone could help me immediately leave, ended up standing on a marble floor until I had to leave. Then they wanted me to fill out some sort of report. All already reported all necessary facts. I am not their employee. I not filling out their report. They will see me in court as they charged my reservation without my authorization. I’m not paying. They owe me. Let’s see what a jury will do. I bet a can guess the odds. Hooray for Harrahs. NJJ. Esq.@
Went there for my birthday last year. I had a blast The atmosphere was outstanding. The music was the best. I really enjoyed
Atmosphere: 5
Service: 5
$24 for a martini, and the live music stopped at 1am on the dot on a Saturday. Didn’t even finish playing the song! Sad.
Atmosphere: 2
Food: 1
Service: 5
Harrahs has changed way too much! I'd give them a negative number of stars if these reviews allowed it. It's never as busy as it was. And every single machine you play is super tight! I have been a Seven Star guest until this last year. And I will never play at that level at Caesars again! The customer service is out the window, the machines just take your money, the drinks are hard to get, and no one cares anymore. I started with a couple thousand dollars my first night and never hit anything. When the free games appeared, I received a few dollars only? I love playing the rapid roulette machines. And now, they all say "machine doesn't earn reward or tier credit." Why???? I'm putting my money in there like any other machine. But you're telling me It's worth nothing? Caesars is the only casino that punishes customers for playing their rapid roulette machines. I will never stay at Harrahs again. And Caesars should pay attention, Ballys is extremely customer oriented and gives more to their customers. And you can actually win at their casinos. They even treat their VIPs to a special dinner every month. Good bye, Caesars, I'm completely done! You've lost a great customer!
The bed and food was good. The play time was excellent and I slept well. Will come back again to enjoy myself. Thanks Harrah"s. Your asking for more info. I hit a jackpot, enjoyed myself and had a great time.
Too many extra fees at this hotel. Pool fee, internet fee and also an early check in fee that they don’t tell you about till you wait on line for about 30-40 mins ( not enough staff) and ask to check in early. When I asked on the phone before I went do you have early check on they said yes and never mentioned the fee on the phone either. No room service for you room to be cleaned on less you request it. ( also didn’t know about that so had to go look for clean towels from the room service lady. This was my first and last stay at the hotel back to the Borgata I go. So unhappy with my stay there.
Restaurantji Recommends
I usually stay at the Borgata but decided to try Harrah’s this time. My experience was terrible at Harrahs . The line to check in was long and only 3 people working the desk. We were charged the room deposit twice and had to wait 5 days for the refund so we were out that money during our stay ! The room was not clean , toilet wasn’t working properly and bathroom outlet went working ! We were charged to use the adult pool and it’s also additional charges to use the internet. Staff was rude and not helpful at all. Looks like I’ll be staying somewhere else from now on as we were very disappointed .
This hotel has been a terrible experience. Even though they claim to be a 4 star hotel, the experience was pretty discouraging. First of all, going down the regular stairs looked like a crime scene, so full of trash and bad smells. After that, the food was quite expensive and bad quality. Most importantly, the HIDDEN FEES THIS HOTEL HAS ARE INCREDIBLE, they charge fees for staying, fees for the pool, fees for leaving, the atm fee is also ridiculous. Regarding housekeeping, it has been the worst service that I have experienced throughout all the hotels I have stayed. These guys have not cleaned my room any single day! I stayed for 3 DAYS! In conclusion, avoid this hotel if you do not want to be scammed.
We were put in the Coastal Tower, not proper lighting anywhere in room, hardly any lighting in bathroom nor a vent, when showered afterwards the mirror was completely fogged up, elevators were so slow and would have to wait forever, had heard how nice it was, so so disappointed.
We booked a non smoking king and checked in at the self help kiosk. As soon as we opened the door you could mold & cigarettes. Called the front desk and after 20 minutes the person rudely told me to see a manager. The employee assigned to "help" at the self help kiosks had a horrible disposition. We let her know I was told to see a manager. Without acknowledging my presence, she starts waking towards the front desk. She was intentionally rude to me and i witnessed her blatantly ignoring another guest. The employee we had to see about changing our room made it clear she did not care about our complaints, nor was she willing to listen. A manager stepped in to resolve the issue without apologies or concern. Every person at the front desk looked absolutely miserable and made no attempts to smile or to even pretend to want to help. The only Employees that made us feel welcome were the cashier and our housekeepers. This was our third Atlantic city trip and we wanted to give them a chance.
The employees dealing with the public need to smile and be nice instead of being sourpusses and indifferent. The automatic check-in kiosks did not work. I felt I was in the airport. Navigating the garage was a nightmare. And $20 to park. Come on.
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