I recently visited Burger King, and my experience was beyond disappointing. I purchased large fries for my son, but they smelled rancid, like they were cooked in old oil, and tasted stale. My son refused to eat them, so after leaving Walmart, I returned to ask for a fresh replacement.
When I explained the situation to the cashier, she asked for a receipt, which I had misplaced. The fries were almost untouched, but the manager, Susan rudely refused to replace them without a receipt. Her attitude was dismissive and unprofessional, and to make matters worse, her staff stood right beside her laughing at the situation.
Frustrated, I made a mobile order, returned through the drive-thru, and tried to explain the issue again. Instead of addressing the poor food quality or their lack of customer service, Susan told me to leave and not come back. This kind of treatment is completely unacceptable.
After this experience, I decided to look at reviews and was shocked to see another customer mention how staff laughed at them while they were paying with change. Not surprised, as it mirrored my own experience. Although the review didn’t name names, it’s clear this kind of behavior isn’t isolated.
Corporate should not allow employees like this to manage or operate their restaurants. They’re tarnishing Burger King’s name with terrible customer service and poor food quality.
Atmosphere: 1
Food: 1
Service: 1
Spot the Difference
The manager. I believe her name is Susan is a very, very unprofessional woman. In fact, it amazes me that she's managing this place for as long as she was and her customer service skills are so bad. I don't even know how she has any managerial skills. Then again, everybody that works here. It's very unprofessional with a nasty attitude and the food is always lousy, never made fresh. 👍
Atmosphere: 1
Food: 1
Service: 1
D B
The woman who takes the order is super rude and disrespectful. and laughed with the workers. I'm not coming back there
Atmosphere: 1
Food: 1
Service: 1
Jack
✅ Food ✅ Water ✅
Atmosphere: 5
Food: 5
Service: 5
Chriz Hernandez
Chicken Fries
Vegetarian options: Onion
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr
Thomas Stevenson221
Think the fresh toast is great
Atmosphere: 5
Food: 5
Service: 5
D
I ate inside and the bathroom was pristine. The fries were fresh and good.
Atmosphere: 5
Food: 5
Service: 5
fares ramdan fares ramdan
Very nice ?
Atmosphere: 5
Food: 5
Service: 5
L C
DO NOT ORDER DOORDASH FROM THIS REASTURANT. I should have known the first two times they messed ul my order that it was not worth ordering food from them, but I tried again today. Once again, they forgot Part of my order. Why is it so difficult To remember to put a double cheeseburger in a bag and why is anlmosy every experience that I’ve had with them bad? It’s not that hard to read the ticket and put what’s in the order in there. This is the last time I will be ordering them from them because I’m not about to keep wasting my valuable money when the same mistakes keep being made.
Food is good. Nuggets and wraps are subpar. Staff could be hit or miss. You are better off going in rather then drive through during peak times. Good location but parking is a hassle when it's crowded.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Nuggets
Andrea
I love this Burger ? . The food is always fresh and the people are always nice. ??
Atmosphere: 5
Food: 5
Service: 5
Kathy Sharkey Gonzalez
Relaxing place to enjoy my lunch at Bayonne Crossing shopping plaza.
Atmosphere: 5
Food: 5
Service: 5
Kathy “Kathy Sharkey Gonzalez” Gonzalez
Relaxing place to enjoy my lunch at Bayonne Crossing shopping plaza.
Atmosphere: 5
Food: 5
Service: 5
John Jayme
Tha food is good as well as reasonable and you get your order taken by real people moderately fast.
Fast service. Exactly your customized order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flame Grilled Beef
I recently visited Burger King, and my experience was beyond disappointing. I purchased large fries for my son, but they smelled rancid, like they were cooked in old oil, and tasted stale. My son refused to eat them, so after leaving Walmart, I returned to ask for a fresh replacement.
When I explained the situation to the cashier, she asked for a receipt, which I had misplaced. The fries were almost untouched, but the manager, Susan rudely refused to replace them without a receipt. Her attitude was dismissive and unprofessional, and to make matters worse, her staff stood right beside her laughing at the situation.
Frustrated, I made a mobile order, returned through the drive-thru, and tried to explain the issue again. Instead of addressing the poor food quality or their lack of customer service, Susan told me to leave and not come back. This kind of treatment is completely unacceptable.
After this experience, I decided to look at reviews and was shocked to see another customer mention how staff laughed at them while they were paying with change. Not surprised, as it mirrored my own experience. Although the review didn’t name names, it’s clear this kind of behavior isn’t isolated.
Corporate should not allow employees like this to manage or operate their restaurants. They’re tarnishing Burger King’s name with terrible customer service and poor food quality.
Atmosphere: 1
Food: 1
Service: 1
The manager.
I believe her name is Susan is a very, very unprofessional woman. In fact, it amazes me that she's managing this place for as long as she was and her customer service skills are so bad. I don't even know how she has any managerial skills.
Then again, everybody that works here. It's very unprofessional with a nasty attitude and the food is always lousy, never made fresh. 👍
Atmosphere: 1
Food: 1
Service: 1
The woman who takes the order is super rude and disrespectful. and laughed with the workers. I'm not coming back there
Atmosphere: 1
Food: 1
Service: 1
✅ Food
✅ Water
✅
Atmosphere: 5
Food: 5
Service: 5
Chicken Fries
Vegetarian options: Onion
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr
Think the fresh toast is great
Atmosphere: 5
Food: 5
Service: 5
I ate inside and the bathroom was pristine. The fries were fresh and good.
Atmosphere: 5
Food: 5
Service: 5
Very nice ?
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER DOORDASH FROM THIS REASTURANT. I should have known the first two times they messed ul my order that it was not worth ordering food from them, but I tried again today. Once again, they forgot Part of my order. Why is it so difficult To remember to put a double cheeseburger in a bag and why is anlmosy every experience that I’ve had with them bad? It’s not that hard to read the ticket and put what’s in the order in there. This is the last time I will be ordering them from them because I’m not about to keep wasting my valuable money when the same mistakes keep being made.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food is good. Nuggets and wraps are subpar. Staff could be hit or miss. You are better off going in rather then drive through during peak times. Good location but parking is a hassle when it's crowded.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Nuggets
I love this Burger ? . The food is always fresh and the people are always nice. ??
Atmosphere: 5
Food: 5
Service: 5
Relaxing place to enjoy my lunch at Bayonne Crossing shopping plaza.
Atmosphere: 5
Food: 5
Service: 5
Relaxing place to enjoy my lunch at Bayonne Crossing shopping plaza.
Atmosphere: 5
Food: 5
Service: 5
Tha food is good as well as reasonable and you get your order taken by real people moderately fast.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets
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