I went to carvel with my family after exploring the neighborhood food options in Bayonne. We walked in to the store and I got a weird vibe. I looked into the ice cream trays behind the counter and they look dirty and dull, but I didn’t think anything of it. However a few minutes after ordering our ice cream I saw this HUGE water bug( I thought it was a cockroach at first). It started screaming and freaking out and me and my family left the store disgusted and disappointed.
Michael Buckley
Went in at 9 to get a sweet treat lady said she was closed a while hr before they post they closed how is that even right just because you want to go home early door was straight open with the open sign blinking
Daneishka Rosado
I ordered through doordash for me and my 2 sisters, each of our orders were about $8 each. They called me saying they did not have everything in my order available. I cancelled and still got CHARGED for almost everything because they “accepted” my order. Next time you guys need to better in removing what you don't have on doordash instead of getting peoples money stolen.
Service: 1
DynastySoGenuine
Shake is melted before I walked out the door. It’s supposed to be a thick shake but I could pour it out like water; It’s just charging people $5 for a small cup of cream & a $1 for a drizzle of whip cream. Ridiculous. Overpriced for the size. Prices on board aren’t what you pay.
Atmosphere: 1
Food: 2
Service: 1
R R
Horrible service. The guy served us 2 cups without a spoon or napkins. The ice cream looks old and cheap. The store is ugly.
Atmosphere: 1
Food: 1
Service: 1
Christian Bailey
I walked in and the workers didn’t service me. Once my order was complete, the workers took three other orders before ringing me up.
Atmosphere: 1
Food: 1
Service: 1
Bharathwaj Sundaresan
Untrained staffs. Inconsistent quality. Ordered their “thick” Oreo shake and got chocolate milk instead. Hope they improve their quality.
Atmosphere: 1
Food: 1
Service: 1
Michael Rizk
Ice cream cakes what I love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
R J M
NO GOOD ! STAY AWAY FROM THIS PLACE THE OWNER IS RUDE AND SO IS THE STAFF. ZERO CUSTOMER SERVICE TRAINING! THIRD WORLD COUNTRY CARVEL,,,, GO TO STONECOLD CREAMERY ON 440 JERSEY CITY YOU WONT REGRET IT, BETTER PRICING, BETTER SERVICE, FRIENDLIER STAFF..
Atmosphere: 1
Food: 1
Service: 1
Dawn Timoldi
I've been nothing but a loyal customer to Carvel but today's service was horrific!! I did a online order and was nice enough to call them to ask it was ready and the lady behind the counter was rude over the phone and said it wasn't ready! When I went across the street to get the order, she was still rude in front of many customers saying how was alone and was trying to ask who complained the last time when our order was messed up. I understand she may be alone but it is not my problem that she has no help with many customers. Sounds like she doesn't like her job the way she spoke to me over the phone and in person. Not only she was rude but our order was messed up once again. Instead of complaining about your job, why don't she just get a new job since she clearly doesn't like it. If anyone tries to make a online order, note that the options most of them they don't have. What a bad experience and won't be returning here again unless she is fired for poor customer service.
No organized ordering. Worker kept walking away. Reused to answer questions. Made statements about other things. Refused to give napkin or spoon argued and accussed me of shaking the bag. Co worker kept saying you have no spoon? You have no spoon? Then some xyz customer was trying to push me away without a spoon. Finally got spoon.and napkin!!!!!@@@@!!!@@very annoying workers KFC is good down the block. Very personable.Carvel has awful awful workers
Atmosphere: 2
Food: 4
Service: 1
Emily Ackerley
Rude staff, if you want the oatly be careful they don't
Atmosphere: 1
Food: 4
Service: 1
Kevin Hennings
Went there with my 2 year old,got a small cup and got charged 80c extra just for the sprinkles,Are You Kidding Me,and they can barely speak
Atmosphere: 1
Food: 1
Service: 1
Kamel Hanna
Absolutely loved the place. Their ice cream flavors are to die for! My favorite was mango and it's not pricey. Highly
Atmosphere: 4
Food: 5
Service: 5
Curtis McCall
Went an hour before closing to get a sundae dasher and they refused to make it , because they were starting closing procedures.. unfair and a waste of my
I went to carvel with my family after exploring the neighborhood food options in Bayonne. We walked in to the store and I got a weird vibe. I looked into the ice cream trays behind the counter and they look dirty and dull, but I didn’t think anything of it. However a few minutes after ordering our ice cream I saw this HUGE water bug( I thought it was a cockroach at first). It started screaming and freaking out and me and my family left the store disgusted and disappointed.
Went in at 9 to get a sweet treat lady said she was closed a while hr before they post they closed how is that even right just because you want to go home early door was straight open with the open sign blinking
I ordered through doordash for me and my 2 sisters, each of our orders were about $8 each. They called me saying they did not have everything in my order available. I cancelled and still got CHARGED for almost everything because they “accepted” my order. Next time you guys need to better in removing what you don't have on doordash instead of getting peoples money stolen.
Service: 1
Shake is melted before I walked out the door. It’s supposed to be a thick shake but I could pour it out like water; It’s just charging people $5 for a small cup of cream & a $1 for a drizzle of whip cream. Ridiculous. Overpriced for the size. Prices on board aren’t what you pay.
Atmosphere: 1
Food: 2
Service: 1
Horrible service. The guy served us 2 cups without a spoon or napkins. The ice cream looks old and cheap. The store is ugly.
Atmosphere: 1
Food: 1
Service: 1
I walked in and the workers didn’t service me. Once my order was complete, the workers took three other orders before ringing me up.
Atmosphere: 1
Food: 1
Service: 1
Untrained staffs. Inconsistent quality. Ordered their “thick” Oreo shake and got chocolate milk instead. Hope they improve their quality.
Atmosphere: 1
Food: 1
Service: 1
Ice cream cakes what I love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
NO GOOD ! STAY AWAY FROM THIS PLACE THE OWNER IS RUDE AND SO IS THE STAFF. ZERO CUSTOMER SERVICE TRAINING! THIRD WORLD COUNTRY CARVEL,,,, GO TO STONECOLD CREAMERY ON 440 JERSEY CITY YOU WONT REGRET IT, BETTER PRICING, BETTER SERVICE, FRIENDLIER STAFF..
Atmosphere: 1
Food: 1
Service: 1
I've been nothing but a loyal customer to Carvel but today's service was horrific!! I did a online order and was nice enough to call them to ask it was ready and the lady behind the counter was rude over the phone and said it wasn't ready! When I went across the street to get the order, she was still rude in front of many customers saying how was alone and was trying to ask who complained the last time when our order was messed up. I understand she may be alone but it is not my problem that she has no help with many customers. Sounds like she doesn't like her job the way she spoke to me over the phone and in person. Not only she was rude but our order was messed up once again. Instead of complaining about your job, why don't she just get a new job since she clearly doesn't like it. If anyone tries to make a online order, note that the options most of them they don't have. What a bad experience and won't be returning here again unless she is fired for poor customer service.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
No organized ordering. Worker kept walking away. Reused to answer questions. Made statements about other things. Refused to give napkin or spoon argued and accussed me of shaking the bag. Co worker kept saying you have no spoon? You have no spoon? Then some xyz customer was trying to push me away without a spoon. Finally got spoon.and napkin!!!!!@@@@!!!@@very annoying workers KFC is good down the block. Very personable.Carvel has awful awful workers
Atmosphere: 2
Food: 4
Service: 1
Rude staff, if you want the oatly be careful they don't
Atmosphere: 1
Food: 4
Service: 1
Went there with my 2 year old,got a small cup and got charged 80c extra just for the sprinkles,Are You Kidding Me,and they can barely speak
Atmosphere: 1
Food: 1
Service: 1
Absolutely loved the place. Their ice cream flavors are to die for! My favorite was mango and it's not pricey. Highly
Atmosphere: 4
Food: 5
Service: 5
Went an hour before closing to get a sundae dasher and they refused to make it , because they were starting closing procedures.. unfair and a waste of my
Service: 1
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