As a foodie and content creator I visit many different restaurants around here the world. The food, desserts and drink choices are a 10/10 and I highly recommend. I am big on customer service as well and I am greeted upon arrival. One day I decided to order online so my order would be ready as I am In healthcare and emergencies happen suddenly. So I was a little late picking up my order and had to deal with a patient first but when I arrived I was told the bagel flavor I ordered was not in stock but if I wanted to choose another flavor which I seen blueberry , Asiago , jalapeño etc. I wanted to try cinnamon sugar but that was out as well. I asked for a refund and the owner said not for an order that was already prepared. I was confused because how is it prepared if it is not ready if it was prepared which I paid for in advance. She refused to give me a refund and had me call eat street which is the mobile order platform they use and request a refund. I reached out to eat street and they told me to speak with the merchant I explained I did and this is what she told me to do. They reached out to the store and was told I was late picking up my order. An investigation was said to be happening and would take 24-48 hours. Today makes one week no refund and I left with no food which was disappointing. I worked in the area and called to see if since I never got a refund could I get the ordered made today. The girl asked if I spoke with the owner about the situation I let her know the owner was present when it happened. I was able to get my ordered with the bagel I asked for. No extra meat like I was charged for and asked for but it still beats paying for food and never received it. The owner’s demeanor, deliverance could have been different instead she said I could have just made the bagel with a different flavor but I waited for you to get here and you were late. My order was paid in advance so I could grab and go when I had no patients. Whether it would have been cold when I picked it up I could have reheated. The customer service from the younger girls are usually pleasant but i would not be returning. But would recommend if you are ordering in person and can see what’s available before you pay. My bagel is always delicious though 😋 great drink choice and amazing mini cupcakes I love the strawberry shortcake cupcakes ! The hashbrowns are made in house thin and crispy but tasty ! 6/6/25 went to place an order after the incident and the owner knew who I was turned her head the other direction and was not welcoming at all which is unfortunate to be treated that way as a paying customer who still decided to give the business a chance but that’s the last time I will support. And flip flops and no hair nets in the kitchen is not ServSafe etc.
Atmosphere: 4
Food: 5
Service: 3
sexified85
Well let me start by saying this becarefull who you have working on your food. I called in my order by the time i got there food still wasnt completed but i did watch one of the workers drag a trash can with one glove on then proceed to take a bagel someone ordered and touch it with the same glove she just moved the trash can with. Then picked up the phone with the same glove then go back and touch another persons bagel. Not once did she change her gloves out i repeat i will not be ever coming back here specially not to get food poisoning. Watch who you hire the only reason why i didnt say anything is because my friend begged me not to.
Atmosphere: 3
Food: 2
Service: 1
Starlyn Thurston
My husband and I came in from NC and we love this place! They’re so welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Brendan Haslam
10 bucks+(incl tax) for just two (small) bagels w cream cheese.
Atmosphere: 1
Food: 1
Service: 1
Guillermo Perez
Best bagel I’ve ever had wow the flavor amazing… service incredible ….very clean place food is amazing
Atmosphere: 5
Food: 5
Service: 5
Jerry Woodard
These ladies got talent! Go see them and they'll make your day.
Atmosphere: 5
Food: 5
Service: 5
David Braun
Bagels and sandwiches are incredibly small
Hailey
insanely flavorless. honestly terrible i took a bite and threw it out. save ur money 😂😂
Jim Barnabei
The worst bagel I’ve had in some time! Extremely small and hard like a rock.i also said “thank you” twice cashing out because i thought she didn’t hear but apparently she did and chose not to acknowledge. This place is a joke
Atmosphere: 1
Food: 1
Service: 1
Sissy Rusk
LOVE ALL THE GIRLS EVERY SINGLE PERSON THAT WORKS HERE IS FRIENDLY... GREAT SERVICE GREAT FOOD GREAT PLACE TO HANG OUT N MEET
The worst bagel I’ve had in some time! Extremely small and hard like a rock.i also said “thank you” twice cashing out because i thought she didn’t hear but apparently she did and chose not to acknowledge. This place is a joke
Atmosphere: 1
Food: 1
Service: 1
William Strobel
Our go to spot for our shift breakfast.
Atmosphere: 5
Food: 5
Service: 5
Jayson Chrzanowski
Not sure which Time Square the name is referring to because no NYer would eat these bagels. They would laugh at how ridiculously tiny they are and so flavorless. Pretty sure my chocolate chip bagel only had 5 chips in the entire bagel. Shrink-flation is real. Use to be a decent spot now I'd rather drive an hour north and get a bagel worth eating. Extremely slow service like some other have said too. Not busy but now I know why.
Atmosphere: 2
Food: 1
Service: 1
Levi Lopez
The bagels are small, they also are a little chewy and hard.
Atmosphere: 3
Food: 3
Service: 5
Jane Hoffman
One piece of the skinniest pork roll in the world on the breakfast sanwich
As a foodie and content creator I visit many different restaurants around here the world. The food, desserts and drink choices are a 10/10 and I highly recommend. I am big on customer service as well and I am greeted upon arrival. One day I decided to order online so my order would be ready as I am In healthcare and emergencies happen suddenly. So I was a little late picking up my order and had to deal with a patient first but when I arrived I was told the bagel flavor I ordered was not in stock but if I wanted to choose another flavor which I seen blueberry , Asiago , jalapeño etc. I wanted to try cinnamon sugar but that was out as well. I asked for a refund and the owner said not for an order that was already prepared. I was confused because how is it prepared if it is not ready if it was prepared which I paid for in advance. She refused to give me a refund and had me call eat street which is the mobile order platform they use and request a refund. I reached out to eat street and they told me to speak with the merchant I explained I did and this is what she told me to do. They reached out to the store and was told I was late picking up my order. An investigation was said to be happening and would take 24-48 hours. Today makes one week no refund and I left with no food which was disappointing. I worked in the area and called to see if since I never got a refund could I get the ordered made today. The girl asked if I spoke with the owner about the situation I let her know the owner was present when it happened. I was able to get my ordered with the bagel I asked for. No extra meat like I was charged for and asked for but it still beats paying for food and never received it. The owner’s demeanor, deliverance could have been different instead she said I could have just made the bagel with a different flavor but I waited for you to get here and you were late. My order was paid in advance so I could grab and go when I had no patients. Whether it would have been cold when I picked it up I could have reheated. The customer service from the younger girls are usually pleasant but i would not be returning. But would recommend if you are ordering in person and can see what’s available before you pay. My bagel is always delicious though 😋 great drink choice and amazing mini cupcakes I love the strawberry shortcake cupcakes ! The hashbrowns are made in house thin and crispy but tasty !
6/6/25 went to place an order after the incident and the owner knew who I was turned her head the other direction and was not welcoming at all which is unfortunate to be treated that way as a paying customer who still decided to give the business a chance but that’s the last time I will support. And flip flops and no hair nets in the kitchen is not ServSafe etc.
Atmosphere: 4
Food: 5
Service: 3
Well let me start by saying this becarefull who you have working on your food. I called in my order by the time i got there food still wasnt completed but i did watch one of the workers drag a trash can with one glove on then proceed to take a bagel someone ordered and touch it with the same glove she just moved the trash can with. Then picked up the phone with the same glove then go back and touch another persons bagel. Not once did she change her gloves out i repeat i will not be ever coming back here specially not to get food poisoning. Watch who you hire the only reason why i didnt say anything is because my friend begged me not to.
Atmosphere: 3
Food: 2
Service: 1
My husband and I came in from NC and we love this place! They’re so welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
10 bucks+(incl tax) for just two (small) bagels w cream cheese.
Atmosphere: 1
Food: 1
Service: 1
Best bagel I’ve ever had wow the flavor amazing… service incredible ….very clean place food is amazing
Atmosphere: 5
Food: 5
Service: 5
These ladies got talent! Go see them and they'll make your day.
Atmosphere: 5
Food: 5
Service: 5
Bagels and sandwiches are incredibly small
insanely flavorless. honestly terrible i took a bite and threw it out. save ur money 😂😂
The worst bagel I’ve had in some time! Extremely small and hard like a rock.i also said “thank you” twice cashing out because i thought she didn’t hear but apparently she did and chose not to acknowledge. This place is a joke
Atmosphere: 1
Food: 1
Service: 1
LOVE ALL THE GIRLS EVERY SINGLE PERSON THAT WORKS HERE IS FRIENDLY... GREAT SERVICE GREAT FOOD GREAT PLACE TO HANG OUT N MEET
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The worst bagel I’ve had in some time! Extremely small and hard like a rock.i also said “thank you” twice cashing out because i thought she didn’t hear but apparently she did and chose not to acknowledge. This place is a joke
Atmosphere: 1
Food: 1
Service: 1
Our go to spot for our shift breakfast.
Atmosphere: 5
Food: 5
Service: 5
Not sure which Time Square the name is referring to because no NYer would eat these bagels. They would laugh at how ridiculously tiny they are and so flavorless. Pretty sure my chocolate chip bagel only had 5 chips in the entire bagel. Shrink-flation is real. Use to be a decent spot now I'd rather drive an hour north and get a bagel worth eating. Extremely slow service like some other have said too. Not busy but now I know why.
Atmosphere: 2
Food: 1
Service: 1
The bagels are small, they also are a little chewy and hard.
Atmosphere: 3
Food: 3
Service: 5
One piece of the skinniest pork roll in the world on the breakfast sanwich
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