The food was very good, what was really disastrous was the attention of the parking lot person, poor aptitude and proficiency.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hamburguesa, Pescado Frito Con Arroz Y Frijoles
Policarpo Perez
Very good restaurant, delicious all food 30 dollars
J Mart
I just placed an order, I asked for roast chicken with rice and a green salad and they didn't send me the salad, I called a thousand times to complain and they never answered me, they cut off my call, very bad of them for not sending the complete order as it comes, I paid for the complete order, not for them to only send me the chicken with only rice, I don't recommend it at all.
Dereke Evans
Being taken advantage of is never cool. I visited Douglas for the first time in many years and it was not a great experience. I ordered for 2 adults and one kid. The order included 2 waffles, we didn't ask for deluxe waffles, but it was added on anyway, apparently the difference was a dolup of canned whipped cream and one cut up strawberry per waffle, this detail will be important later. we wanted to add on 2 eggs to both waffles and sausage to one, and one kids order of pancakes, 1 coffee and 1 hot tea. Somehow that order came out to over $60 dollars! In all of my years whenever I've been to a diner and ordered breakfast this way, eggs and meat is available as an addition to the item you order and it's presented that way on Douglas' menu as it is in every diner in the world. The price isn't necessarily the problem , even though at any other diner this meal would've been under $40 and I think I'm being generous. When we brought up the price of the meal in comparison to what's on the menu, we were informed that the "waffles deluxe" is a seperate item and there were not add ons allowed. Remember, we didn't ask for waffle deluxe, but it was entered into the system that way. So, she entered every single item as an individual menu item, the 2 eggs were entered as seperate meals and the sausage was entered as a separate side. When we brought up that we didn't ask for waffles deluxe and that we thought the pricing was unfair, they basically said, "tough" it was a misunderstanding and they wouldn't be changing the price. I understand that sometimes a language barrier can cause misunderstandings, but it feels like it was used as a reason to take advantage of us and that's not cool. They tried to say they'd do something next time, to which we replied there wouldn't be a next time. Simply a ridiculous experience I'd give 0 stars if I could.
Atmosphere: 2
Food: 3
Service: 1
Elsy perez
My experience is horrible today, I always go to eat or ask to pick up and today the order of the Seafood Jelly was sent to me all raw and I asked for it well cooked, I had to cook it myself if one buys to save me time, see the photos
Food: 1
Service: 1
Sugely C. Barahona
I simply love coming to this place, almost everything is great. Service is 100% the best. However I have to ask the owner to help his chef by buying a better meat cut!! My food tasted so good as always but the meat!!!! Super hard!! Think of this as not a complaint, but a suggestion to make other customer's experiences better. I hope they do better next time.
Atmosphere: 5
Food: 3
Service: 5
Genesis Borja
Delicious food and service
Edilia Victoriano
The food is delicious and recommended but the staff is very inattentive. It has been my favorite restaurant but I think it needs to change. We have had multiple experiences that you pick up your dishes 30 minutes after finishing. You ask them for the bill and they arrive 15-20 minutes later. Multiple times we have wanted to order more food and nothing more arrives at your table after ordering the first time. And you can see them there talking in a group.
Atmosphere: 3
Food: 3
Service: 2
Emily Aguilar
The food is not bad, I just got a hair in the pupusas.
Atmosphere: 4
Food: 3
Service: 4
Irene Carvajal
I love the food and the cheap prices
Kid-friendliness: Yeah
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pescado Frito Con Arroz Y Frijoles
Great location for pupusas, baleadas, guac is to die for, and many other delectable Central American dishes. A must try location.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Guacamole Dip, Tostones, Beef Soup, Pupusas Beens and Cheese Pork Cheese and Beans Revueltas Oroco Squach Suquini Ect
A M
I had a deeply disappointing and disturbing experience at Douglas Diner. During my visit, I found a cockroach in my Agua de Horchata. When I discreetly brought this to the server's attention, she questioned whether the cockroach was there when she served the drink or if it had fallen in later, almost implying that I might have put it there myself. This response was both unprofessional and offensive.
Additionally, the waitstaff was overly intrusive. When I ordered a regular-sized drink for my daughter, they asked if it was all for her, which felt unnecessarily personal and nosy.
This experience has left me with no desire to return. Cleanliness and respectful customer service are paramount, and unfortunately, this restaurant failed on both fronts.
Atmosphere: 1
Food: 1
Service: 1
Aurora Martinez
I had a deeply disappointing and disturbing experience at Douglas Diner. During my visit, I found a cockroach in my Agua de Horchata. When I discreetly brought this to the server's attention, she questioned whether the cockroach was there when she served the drink or if it had fallen in later, almost implying that I might have put it there myself. This response was both unprofessional and offensive.
Additionally, the waitstaff was overly intrusive. When I ordered a regular-sized drink for my daughter, they asked if it was all for her, which felt unnecessarily personal and nosy.
This experience has left me with no desire to return. Cleanliness and respectful customer service are paramount, and unfortunately, this restaurant failed on both fronts.
Atmosphere: 1
Food: 1
Service: 1
Kelly Turcios
I ordered 3 pupusas and 2 soups and when we picked them up they only gave us one cabbage. We explained that the pupusas were going to be distributed individually but they were ordered together to make it easier and yet they bought us $2 for just one small bag of cabbage. They did not include hot sauce in the order and also demanded that I pay more (.50¢) for a small hot sauce (see photo). I recommend that you do not order in a group for take out and rather distribute the pupusas individually so that they have enough condiments.
When they were picked up out order of 3 pupusas and 2 soups it only included one bag of cabbage. It was explained to them that the pupusas were 1 per each person just ordered together for efficiency and the server did not take the information into consideration and charged $2 for one bag. Typically they provide a hot sauce and they were charging an additional 50¢ (see picture for sizing). I would recommend that if ordering in a group that you legit separate everything so that you get enough condiments for your food.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Beef Soup, Pupusas Beens and Cheese Pork Cheese and Beans Revueltas Oroco Squach Suquini Ect
The food was very good, what was really disastrous was the attention of the parking lot person, poor aptitude and proficiency.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hamburguesa, Pescado Frito Con Arroz Y Frijoles
Very good restaurant, delicious all food 30 dollars
I just placed an order, I asked for roast chicken with rice and a green salad and they didn't send me the salad, I called a thousand times to complain and they never answered me, they cut off my call, very bad of them for not sending the complete order as it comes, I paid for the complete order, not for them to only send me the chicken with only rice, I don't recommend it at all.
Being taken advantage of is never cool. I visited Douglas for the first time in many years and it was not a great experience. I ordered for 2 adults and one kid. The order included 2 waffles, we didn't ask for deluxe waffles, but it was added on anyway, apparently the difference was a dolup of canned whipped cream and one cut up strawberry per waffle, this detail will be important later. we wanted to add on 2 eggs to both waffles and sausage to one, and one kids order of pancakes, 1 coffee and 1 hot tea. Somehow that order came out to over $60 dollars! In all of my years whenever I've been to a diner and ordered breakfast this way, eggs and meat is available as an addition to the item you order and it's presented that way on Douglas' menu as it is in every diner in the world. The price isn't necessarily the problem , even though at any other diner this meal would've been under $40 and I think I'm being generous. When we brought up the price of the meal in comparison to what's on the menu, we were informed that the "waffles deluxe" is a seperate item and there were not add ons allowed. Remember, we didn't ask for waffle deluxe, but it was entered into the system that way. So, she entered every single item as an individual menu item, the 2 eggs were entered as seperate meals and the sausage was entered as a separate side. When we brought up that we didn't ask for waffles deluxe and that we thought the pricing was unfair, they basically said, "tough" it was a misunderstanding and they wouldn't be changing the price. I understand that sometimes a language barrier can cause misunderstandings, but it feels like it was used as a reason to take advantage of us and that's not cool. They tried to say they'd do something next time, to which we replied there wouldn't be a next time. Simply a ridiculous experience I'd give 0 stars if I could.
Atmosphere: 2
Food: 3
Service: 1
My experience is horrible today, I always go to eat or ask to pick up and today the order of the Seafood Jelly was sent to me all raw and I asked for it well cooked, I had to cook it myself if one buys to save me time, see the photos
Food: 1
Service: 1
I simply love coming to this place, almost everything is great. Service is 100% the best. However I have to ask the owner to help his chef by buying a better meat cut!! My food tasted so good as always but the meat!!!! Super hard!! Think of this as not a complaint, but a suggestion to make other customer's experiences better. I hope they do better next time.
Atmosphere: 5
Food: 3
Service: 5
Delicious food and service
The food is delicious and recommended but the staff is very inattentive. It has been my favorite restaurant but I think it needs to change. We have had multiple experiences that you pick up your dishes 30 minutes after finishing. You ask them for the bill and they arrive 15-20 minutes later. Multiple times we have wanted to order more food and nothing more arrives at your table after ordering the first time. And you can see them there talking in a group.
Atmosphere: 3
Food: 3
Service: 2
The food is not bad, I just got a hair in the pupusas.
Atmosphere: 4
Food: 3
Service: 4
I love the food and the cheap prices
Kid-friendliness: Yeah
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pescado Frito Con Arroz Y Frijoles
Restaurantji Recommends
This is a nice little restaurant.
Atmosphere: 4
Food: 4
Service: 4
Great location for pupusas, baleadas, guac is to die for, and many other delectable Central American dishes. A must try location.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Guacamole Dip, Tostones, Beef Soup, Pupusas Beens and Cheese Pork Cheese and Beans Revueltas Oroco Squach Suquini Ect
I had a deeply disappointing and disturbing experience at Douglas Diner. During my visit, I found a cockroach in my Agua de Horchata. When I discreetly brought this to the server's attention, she questioned whether the cockroach was there when she served the drink or if it had fallen in later, almost implying that I might have put it there myself. This response was both unprofessional and offensive.
Additionally, the waitstaff was overly intrusive. When I ordered a regular-sized drink for my daughter, they asked if it was all for her, which felt unnecessarily personal and nosy.
This experience has left me with no desire to return. Cleanliness and respectful customer service are paramount, and unfortunately, this restaurant failed on both fronts.
Atmosphere: 1
Food: 1
Service: 1
I had a deeply disappointing and disturbing experience at Douglas Diner. During my visit, I found a cockroach in my Agua de Horchata. When I discreetly brought this to the server's attention, she questioned whether the cockroach was there when she served the drink or if it had fallen in later, almost implying that I might have put it there myself. This response was both unprofessional and offensive.
Additionally, the waitstaff was overly intrusive. When I ordered a regular-sized drink for my daughter, they asked if it was all for her, which felt unnecessarily personal and nosy.
This experience has left me with no desire to return. Cleanliness and respectful customer service are paramount, and unfortunately, this restaurant failed on both fronts.
Atmosphere: 1
Food: 1
Service: 1
I ordered 3 pupusas and 2 soups and when we picked them up they only gave us one cabbage. We explained that the pupusas were going to be distributed individually but they were ordered together to make it easier and yet they bought us $2 for just one small bag of cabbage. They did not include hot sauce in the order and also demanded that I pay more (.50¢) for a small hot sauce (see photo). I recommend that you do not order in a group for take out and rather distribute the pupusas individually so that they have enough condiments.
When they were picked up out order of 3 pupusas and 2 soups it only included one bag of cabbage. It was explained to them that the pupusas were 1 per each person just ordered together for efficiency and the server did not take the information into consideration and charged $2 for one bag. Typically they provide a hot sauce and they were charging an additional 50¢ (see picture for sizing). I would recommend that if ordering in a group that you legit separate everything so that you get enough condiments for your food.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Beef Soup, Pupusas Beens and Cheese Pork Cheese and Beans Revueltas Oroco Squach Suquini Ect
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