The older gentleman who seems like either a manager or owner is extremely rude. My sandwich was disgusting. The cheese was not melted the bacon was cold and chewy. It was in edible and we ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
Rosa Rojas
I was there this morning, trying to figure out how to use my rewards since I’m new to the Dunkin’ Donuts app, the older gentlemen who is either the manager or owner was EXTREMELY RUDE. Didn’t want to explain/help me with using the app or explaining how the app works. I rather go to Starbucks than this location.
Service: 1
Dr77 777
Please do NOT buy anything from this Dunkin Donuts in Closter. I saw the male owner/manager blowing his nose, coughing in his hands and handling food afterwards. It was just DISGUSTING!! Therefore, I just walked out and left, and of course never coming back. Furthermore, He was arguing with every customer in front of me because the wrong orders his staff prepared, but He was always right.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Young
Small dunkin. No seating for dine-in or bathrooms.
Atmosphere: 2
Food: 3
Service: 3
Orhan Baba
To go only a place.
Atmosphere: 3
Food: 5
Service: 4
Theresa Stanton
I recently ordered 2 separate times. Last week I ordered tea with milk and sugar. When I picked up my order and got to work I realized the tag said Tea but it was coffee. 3 days later I ordered a bagel with butter packets on the side. It came with 1 small butter packet, I asked for just 1 more packet of butter. After conversations with 3 people who could not figure out what to do the manager said it would cost me another 75 cents for a little packet of butter. I’d rather drive to another shop than go to this place again. The service needs a lot of work.
Service: 1
Lil Baetoven
The Indian manager was very unprofessional, treated customers with no respect and created a bad work environment. The food was OK but the service is intolerable I do not recommend anyone to step foot in the door until that manager is removed from the facility.
Atmosphere: 1
Food: 3
Service: 1
Amrik Singh
Nice people but have no bathrooms.
Ester Henderson
Closest place for me to get coffee and donuts
Lady
This is my DD to go for!Staff is nice and take my order accurately. The cashier needs to work a bit on her customer service and try to communicate better with the customers and smile, very important!
very disappointed ice cream cones were stale and ice cream was soft. when I called to let them know this they were rude and yelled at me that they have had no complaints!
Lady Mejia
This is my DD to go for!Staff is nice and take my order accurately. The cashier needs to work a bit on her customer service and try to communicate better with the customers and smile, very important!
Tiffany Ryan
To start off the owner of this establishment always gives me an attitude when I decide to customize my coffee for example adding mocha drizzle will send him off his rocker. This morning I dropped my frozen coffee in the establishment and was utterly embarrassed. I tried to clean it with napkins until the owner grabbed the mop. He then proceeded to scold me that I "ruined everyone's morning because now they all have to wait" and then charged me for a replacement coffee! It obviously was a mistake that I dropped the coffee but the customer service at this establishment is -10. Happy Friday!
Anna Banana
Refuses to put cheese on my bacon egg and CHEESE and won't put caramel in my iced caramel coffee. Every time. Rediculouse
Robert johannemann
The owners don’t make the correct drinks so they can save money. I came in for a cappuccino blast that is not made with milk. I told him to not put milk because i didn’t like it the last time he made it and i knew that was the reason. It never comes with milk, been drinking this drink for the past 10 years. he said no because putting the coffee concentrate is to expensive. So i told him that’s not how it’s made. I called baskin Robbins corporate and they confirmed it does not come with milk. He refused to make the drink the way it’s supposed to be made and the way me, the customer would like it made to save money. So he’s most likely taking advantage of all his customers to be cost effective. Never will i ever give that store my money again
The older gentleman who seems like either a manager or owner is extremely rude. My sandwich was disgusting. The cheese was not melted the bacon was cold and chewy. It was in edible and we ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
I was there this morning, trying to figure out how to use my rewards since I’m new to the Dunkin’ Donuts app, the older gentlemen who is either the manager or owner was EXTREMELY RUDE. Didn’t want to explain/help me with using the app or explaining how the app works. I rather go to Starbucks than this location.
Service: 1
Please do NOT buy anything from this Dunkin Donuts in Closter. I saw the male owner/manager blowing his nose, coughing in his hands and handling food afterwards. It was just DISGUSTING!! Therefore, I just walked out and left, and of course never coming back. Furthermore, He was arguing with every customer in front of me because the wrong orders his staff prepared, but He was always right.
Atmosphere: 1
Food: 1
Service: 1
Small dunkin. No seating for dine-in or bathrooms.
Atmosphere: 2
Food: 3
Service: 3
To go only a place.
Atmosphere: 3
Food: 5
Service: 4
I recently ordered 2 separate times. Last week I ordered tea with milk and sugar. When I picked up my order and got to work I realized the tag said Tea but it was coffee. 3 days later I ordered a bagel with butter packets on the side. It came with 1 small butter packet, I asked for just 1 more packet of butter. After conversations with 3 people who could not figure out what to do the manager said it would cost me another 75 cents for a little packet of butter. I’d rather drive to another shop than go to this place again. The service needs a lot of work.
Service: 1
The Indian manager was very unprofessional, treated customers with no respect and created a bad work environment. The food was OK but the service is intolerable I do not recommend anyone to step foot in the door until that manager is removed from the facility.
Atmosphere: 1
Food: 3
Service: 1
Nice people but have no bathrooms.
Closest place for me to get coffee and donuts
This is my DD to go for!Staff is nice and take my order accurately. The cashier needs to work a bit on her customer service and try to communicate better with the customers and smile, very important!
Restaurantji Recommends
very disappointed ice cream cones were stale and ice cream was soft. when I called to let them know this they were rude and yelled at me that they have had no complaints!
This is my DD to go for!Staff is nice and take my order accurately. The cashier needs to work a bit on her customer service and try to communicate better with the customers and smile, very important!
To start off the owner of this establishment always gives me an attitude when I decide to customize my coffee for example adding mocha drizzle will send him off his rocker. This morning I dropped my frozen coffee in the establishment and was utterly embarrassed. I tried to clean it with napkins until the owner grabbed the mop. He then proceeded to scold me that I "ruined everyone's morning because now they all have to wait" and then charged me for a replacement coffee! It obviously was a mistake that I dropped the coffee but the customer service at this establishment is -10. Happy Friday!
Refuses to put cheese on my bacon egg and CHEESE and won't put caramel in my iced caramel coffee. Every time. Rediculouse
The owners don’t make the correct drinks so they can save money. I came in for a cappuccino blast that is not made with milk. I told him to not put milk because i didn’t like it the last time he made it and i knew that was the reason. It never comes with milk, been drinking this drink for the past 10 years. he said no because putting the coffee concentrate is to expensive. So i told him that’s not how it’s made. I called baskin Robbins corporate and they confirmed it does not come with milk. He refused to make the drink the way it’s supposed to be made and the way me, the customer would like it made to save money. So he’s most likely taking advantage of all his customers to be cost effective. Never will i ever give that store my money again