If I could give zero stars, I would. Placed a same day delivery order actually to be delivered the next day. Delivery time came and went, no order. Called the store to see what was going on, and was told that they had no order on record. But, I was able to see the order online. Despite having placed it over 24 hours ahead of time, the status still showed only as "created" with no further update. Finally got a "manager" on the phone who told me that Doordash stole the order and I had to call them. So I called Doordash and they say they don't know what I am talking about and that I need to call BJs back as they never received an order. So I speak to the "manager' at BJs again and he says he's going to look into it and call me back. 5 hours later, no call and no update. So I call him back, and he tells me it is an "IT" problem and that they need IT to release the order. He will call me back. I wait until this morning as I heard nothing back overnight and log in and see the order is "cancelled". So here I am 3 days later with no food for my family. Called BJ's corporate and they tell me they can't do anything about it. Not once did someone from BJ's call me back with an update. Not even an offer to waive the $14.99 service fee if I wanted to re-place the order. Customer service at it's worst. After being a customer for 25 years, I am done with BJ's. Taking my business to Sam's Club.
Lynn Sweeney Handley
Bjs has very very little beef today. Opened at 9am
Haddonfield Groomer
Need to treat their loyal long time customers right. Not punish them when they slam them by automatically upgrading their memberships and then being surprised when the customer gets upset and confused
Marcia M.
So.... I've been to this location twice this week. This is my local BJ's and it is clean and well stocked. However, both visits the employee at self checkout with the huge eyelashes ignored customers while eating a lollipop and gossiping with another employee. Watched me as I picked up a case of Snapple and didn't even bother to come and scan. Then today, she had a change in her snacking preference and ignored customers as she ate a candy bar. I would love to see at my next visit that she has been reassigned to stocking cases of water to make up for all the hard work that she's not doing now. That would make my day!
Nancy N.
BJ's Gas Promotion is very deceptive. They have a current promotion for 50 cents off per gallon of gas at the BJ's pumps if you spend $100 in-club on the same day. So I spent $191; but since my gift card purchase couldn't be rung up using the self-checkout feature, I totaled up my other purchases and headed to an in-store clerk to ring up the gift cards. This left me with two transactions: one for $93 and another for $98. Shortly thereafter, I noticed that the gas discount wasn't applied to my purchase at the pump, so I returned to the store to speak with a manager. That's when I met a very rude person named "Kimberly" (per her nametag) who flatly informed me that the two transactions needed to be combined into one for the gas promotion to apply. I asked her where that was posted, and she replied tersely that "it's in the fine print." I asked to see the policy with the fine print, but she said that they don't have a copy at the customer service desk; that she doesn't need to read the policy to know what it says but that I could "go look at one of the signs or something" in the store which I promptly did. The only fine print on the in-store signs, (aside from a general "Visit BJs.com/gas to learn more") said, "Gas discount and purchases must be made on the same day." There was nothing to indicate to an in-person shopper that there was an important additional requirement not being disclosed on the big in-store signs. In fact, by posting, "must be made on the same day," it's almost as if they were hoping to trick people into not qualifying. This store is on a downward spiral, getting a little bit worse every day. "Rude" doesn't capture the attitude Kimberly displayed towards long-time members. My husband and I returned our order.
Running Bear Burgess
GREAT SHOPPING ATMOSPHERE. AFFORDABLE PRICES. LOTS OF ITEMS
chris l.
For one it's not as cheap as other wholesalers. Second they actively make the process more confusing and difficult and have pretty poor customer service. They break up the line and scatter the guests, so there's a good chance the people you finished shopping 10 minutes before will be checking out before you because there's no way to tell which lines are going to move quicker, and much like on a gridlocked highway I always pick the wrong lane. It wouldn't be a problem if they just allowed people to wait in line normally. You also will need someone to come by every third item to scan their card and tell the system you're not stealing, and you'll have to wait about 2 minutes for them to come do that while a line of people behind you are upset because people that were behind them are now checked out and leaving.
Nashid E.
I can only speak on my experience at both the warehouse & gas station. I always have been met with courtesy at the warehouse although I have witnessed rudeness by shoppers towards staff but not the reverse and the gas station is also courteous plus there's a Brother who is an attendant who was helpful & is a Nipsey Hussle twin. Cool individual for sure!!
Lisa M Dheel
Clean aisles, fully stocked and courteous cashier. Always a pleasure!
Christine Wilczynski-Loonstyn
Your curb side pick up is not great! I have an issue every time! The app doesn’t let me check in then I have to go into the store and wait in the long customer service line. What is the point of curbside pick up if I have to do this!! Oh and you literally gave me rotten bananas today. In the past I have gotten wilted lettuce. So displeased! Really what makes you think it’s ok to give someone these bananas in their order ????
quick check out service. clean appearance store products in their proper place and they are keeping up with the required cart wipe down.
Michael F.
The fruits are old, the self checkout People are rude, and you try to charge me to renew my membership automatically. Nice try! This place used to be somewhat better.
Kuiann Rudolf
went to get gas at 9:55 and was told by the employee it was closed , meanwhile he was pumping gas in a car. manager Ryan told me when I was finally able to get through by phone that the pumps shut down at 10.pm. and I was there before and would have been out if there before 10.. and have seen them open well after 10 pm. not a good experience!
Mary S.
I just had a wonderful experience like I always do in this BJ's the nicest gentleman that works for them just walked me to my car and picked up the cases of water and tea that I had and let me tell you it might sound like nothing but with having the health issues that I have it was wonderful and such a great help I did not ask for his help but it was a true blessing today to receive it. I feel really bad that I did not get his name.
If I could give zero stars, I would. Placed a same day delivery order actually to be delivered the next day. Delivery time came and went, no order. Called the store to see what was going on, and was told that they had no order on record. But, I was able to see the order online. Despite having placed it over 24 hours ahead of time, the status still showed only as "created" with no further update. Finally got a "manager" on the phone who told me that Doordash stole the order and I had to call them. So I called Doordash and they say they don't know what I am talking about and that I need to call BJs back as they never received an order. So I speak to the "manager' at BJs again and he says he's going to look into it and call me back. 5 hours later, no call and no update. So I call him back, and he tells me it is an "IT" problem and that they need IT to release the order. He will call me back. I wait until this morning as I heard nothing back overnight and log in and see the order is "cancelled". So here I am 3 days later with no food for my family. Called BJ's corporate and they tell me they can't do anything about it. Not once did someone from BJ's call me back with an update. Not even an offer to waive the $14.99 service fee if I wanted to re-place the order. Customer service at it's worst. After being a customer for 25 years, I am done with BJ's. Taking my business to Sam's Club.
Bjs has very very little beef today. Opened at 9am
Need to treat their loyal long time customers right. Not punish them when they slam them by automatically upgrading their memberships and then being surprised when the customer gets upset and confused
So.... I've been to this location twice this week. This is my local BJ's and it is clean and well stocked. However, both visits the employee at self checkout with the huge eyelashes ignored customers while eating a lollipop and gossiping with another employee. Watched me as I picked up a case of Snapple and didn't even bother to come and scan. Then today, she had a change in her snacking preference and ignored customers as she ate a candy bar. I would love to see at my next visit that she has been reassigned to stocking cases of water to make up for all the hard work that she's not doing now. That would make my day!
BJ's Gas Promotion is very deceptive. They have a current promotion for 50 cents off per gallon of gas at the BJ's pumps if you spend $100 in-club on the same day. So I spent $191; but since my gift card purchase couldn't be rung up using the self-checkout feature, I totaled up my other purchases and headed to an in-store clerk to ring up the gift cards. This left me with two transactions: one for $93 and another for $98. Shortly thereafter, I noticed that the gas discount wasn't applied to my purchase at the pump, so I returned to the store to speak with a manager. That's when I met a very rude person named "Kimberly" (per her nametag) who flatly informed me that the two transactions needed to be combined into one for the gas promotion to apply. I asked her where that was posted, and she replied tersely that "it's in the fine print." I asked to see the policy with the fine print, but she said that they don't have a copy at the customer service desk; that she doesn't need to read the policy to know what it says but that I could "go look at one of the signs or something" in the store which I promptly did. The only fine print on the in-store signs, (aside from a general "Visit BJs.com/gas to learn more") said, "Gas discount and purchases must be made on the same day." There was nothing to indicate to an in-person shopper that there was an important additional requirement not being disclosed on the big in-store signs. In fact, by posting, "must be made on the same day," it's almost as if they were hoping to trick people into not qualifying. This store is on a downward spiral, getting a little bit worse every day. "Rude" doesn't capture the attitude Kimberly displayed towards long-time members. My husband and I returned our order.
GREAT SHOPPING ATMOSPHERE. AFFORDABLE PRICES. LOTS OF ITEMS
For one it's not as cheap as other wholesalers. Second they actively make the process more confusing and difficult and have pretty poor customer service. They break up the line and scatter the guests, so there's a good chance the people you finished shopping 10 minutes before will be checking out before you because there's no way to tell which lines are going to move quicker, and much like on a gridlocked highway I always pick the wrong lane. It wouldn't be a problem if they just allowed people to wait in line normally. You also will need someone to come by every third item to scan their card and tell the system you're not stealing, and you'll have to wait about 2 minutes for them to come do that while a line of people behind you are upset because people that were behind them are now checked out and leaving.
I can only speak on my experience at both the warehouse & gas station. I always have been met with courtesy at the warehouse although I have witnessed rudeness by shoppers towards staff but not the reverse and the gas station is also courteous plus there's a Brother who is an attendant who was helpful & is a Nipsey Hussle twin. Cool individual for sure!!
Clean aisles, fully stocked and courteous cashier. Always a pleasure!
Your curb side pick up is not great! I have an issue every time! The app doesn’t let me check in then I have to go into the store and wait in the long customer service line. What is the point of curbside pick up if I have to do this!! Oh and you literally gave me rotten bananas today. In the past I have gotten wilted lettuce. So displeased! Really what makes you think it’s ok to give someone these bananas in their order ????
Restaurantji Recommends
quick check out service. clean appearance store products in their proper place and they are keeping up with the required cart wipe down.
The fruits are old, the self checkout People are rude, and you try to charge me to renew my membership automatically. Nice try! This place used to be somewhat better.
went to get gas at 9:55 and was told by the employee it was closed , meanwhile he was pumping gas in a car. manager Ryan told me when I was finally able to get through by phone that the pumps shut down at 10.pm. and I was there before and would have been out if there before 10.. and have seen them open well after 10 pm. not a good experience!
I just had a wonderful experience like I always do in this BJ's the nicest gentleman that works for them just walked me to my car and picked up the cases of water and tea that I had and let me tell you it might sound like nothing but with having the health issues that I have it was wonderful and such a great help I did not ask for his help but it was a true blessing today to receive it. I feel really bad that I did not get his name.
Very service dog friendly