Sunday morning ordered by drive thru , small ice chai latte, lady at window gave me a cup of milk (I watched them make it) when I ask her to remake she snatches cup back and brings it back half full and still mostly milk also cup was dirty on outside and sticky second time around. I let her know the cup was dirty and half full and she was acting oblivious telling me there is ice in the cup and that the outside is not dirty ( you could see glove marks and sugar on outside of cup) she then shuts the window and has a Spanish woman come over to the window. The Spanish woman asked if I spoke Spanish (which was more for her than for me because I speak English just fine) she then continues to tell me that the original lady made the drink right and blah blah. I’m sorry but this was bizarre and strange behavior from employees at a food chain. What happened to customer service ? They didn’t give me my receipt so I could have the store number. I would absolutely reach out to any corporate heads that’s would like to see this whole interaction take place via my dashcam. Feels like I was racially profiled not sure what’s going on here.
Atmosphere: 1
Food: 1
Service: 1
Danielle Gonzalez
The people that work here in the afternoons are very rude. They always have a puss on their face and act like they don’t want you there and that you’re bothering them. If you don’t want to work or don’t like your job find a new one! Unbelievable service! Management needs to take care of these rude workers.
Atmosphere: 2
Food: 2
Service: 1
Sean Williams
Coffee, lattes, and most drinks are made great here, which is their strong point. When it comes to there donuts and most "bakery" items it's not best or freshes. So go for the drinks not for the food
Atmosphere: 5
Food: 3
Service: 5
Adel Rodriguez
I come almost everyday, great staff , great owner , and always great service . No complaints ?
Atmosphere: 5
Food: 5
Service: 5
Shanna Lasko
Not an easy location to get in and out quickSlowest dunking I've been
My wife and I used the drive thru. We had our two kiddos with us. We order 4 drinks. My wife had to repeat and be very specific about one of the drinks due to lactose issue. The lady did not seem to think it needed to be repeated. So told my wife that she understood and to relax. We did not see the order done right on the display so my wife tried to make sure it was right. The lady did not want to hear it and again told my wife to relax and that she knows what she is doing not to worry. Well, my drink and the lactose persons drink were wrong. We had to make a couple of jug handles on rt. 18, but made it back. I went inside and reordered two of the drinks. She remembered one. Asked if we were just in the drive thu. I said yes. She proceeded to take care of drive thru customers while making ours. She finally starts our second attempt. She almost messes mine up again, but I caught her mistake before she made it. I told her that was the same mistake that caused us to come back. She gives us our drinks and that was it. I got two glazed donuts. I paid for the donuts and they were $9. I was surprised and asked why and saw she charges for the two drinks. She took back our origional drinks whish were still full. When I questioned why I had to pay for these drinks and we had to go well out of the way to get back to the location. She finally offered us a free drink...well, we were 4 people with 4 drinks. Where was I going to put the spare drink? Eventually to not cause further myself further frustration, I left. Paid around $25 for $14 worth of drinks that were not even good. I have never had a bad drink from dunkin until I came to this location. If she wouldn't have tried to shoosh my wife, I might not be posting this. And not making me pay for two more drinks. Really strange how customer service in so many areas has gotten worse.
Atmosphere: 3
Food: 1
Service: 1
aaron brown
I bought 7 coffees and couldn’t get their $1 donut !!! Don’t advertise if it can’t be done !!!!!
Service: 1
Mr P
Dunkin is a classic
Rick Campbell
It was too expensive. 2 Donuts and a Mountain Dew soda = $5.83. I am done with Dunkin.
Been there 3 times and every time they make my coffee wrong
Kalpesh Patel
One of the best dunkin donuts location. Always clean and comfortable. Staff is very friendly and professional. All food made as per customer choice. Highly recommend this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Blue Raspberry, Egg and Cheese
Jamie Cannon
Needs to make signs OR seperate donuts with allergens!!! I did not know the apple crumb donut had peanuts on it (I thought it was a crumble like the top of a pie, as in the past). I ordered one for myself, along with a different donut for my son, who is allergic to peanuts. They bagged it together & I didn't realize the huge error until well after he ate his, when I had mine later at night! So far he seems alright, but this is terrifying & there's no excuse in 2023 to not have a sticker or sign stating the change in ingredients with a notification that peanuts were used. I wouldn't have gotten any donuts there had I known!
Kelly Braun
It's a small DD, there's less than a dozen seats.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Donuts
Donna Peoples
Go there every morning. Awesome team. They know my voice at the drive thru. My order is always perfect. Helen (manager) is very nice. The whole team is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts, Egg and Cheese, Grilled Cheese, Stuffed Biscuit Bites
Sunday morning ordered by drive thru , small ice chai latte, lady at window gave me a cup of milk (I watched them make it) when I ask her to remake she snatches cup back and brings it back half full and still mostly milk also cup was dirty on outside and sticky second time around. I let her know the cup was dirty and half full and she was acting oblivious telling me there is ice in the cup and that the outside is not dirty ( you could see glove marks and sugar on outside of cup) she then shuts the window and has a Spanish woman come over to the window. The Spanish woman asked if I spoke Spanish (which was more for her than for me because I speak English just fine) she then continues to tell me that the original lady made the drink right and blah blah. I’m sorry but this was bizarre and strange behavior from employees at a food chain. What happened to customer service ? They didn’t give me my receipt so I could have the store number. I would absolutely reach out to any corporate heads that’s would like to see this whole interaction take place via my dashcam. Feels like I was racially profiled not sure what’s going on here.
Atmosphere: 1
Food: 1
Service: 1
The people that work here in the afternoons are very rude. They always have a puss on their face and act like they don’t want you there and that you’re bothering them. If you don’t want to work or don’t like your job find a new one! Unbelievable service! Management needs to take care of these rude workers.
Atmosphere: 2
Food: 2
Service: 1
Coffee, lattes, and most drinks are made great here, which is their strong point. When it comes to there donuts and most "bakery" items it's not best or freshes. So go for the drinks not for the food
Atmosphere: 5
Food: 3
Service: 5
I come almost everyday, great staff , great owner , and always great service . No complaints ?
Atmosphere: 5
Food: 5
Service: 5
Not an easy location to get in and out quickSlowest dunking I've been
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Bagels
Nice and quick
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Muffins, Iced Latte, Bacon Egg and Cheese, Donuts
My wife and I used the drive thru. We had our two kiddos with us. We order 4 drinks. My wife had to repeat and be very specific about one of the drinks due to lactose issue. The lady did not seem to think it needed to be repeated. So told my wife that she understood and to relax. We did not see the order done right on the display so my wife tried to make sure it was right. The lady did not want to hear it and again told my wife to relax and that she knows what she is doing not to worry. Well, my drink and the lactose persons drink were wrong. We had to make a couple of jug handles on rt. 18, but made it back. I went inside and reordered two of the drinks. She remembered one. Asked if we were just in the drive thu. I said yes. She proceeded to take care of drive thru customers while making ours. She finally starts our second attempt. She almost messes mine up again, but I caught her mistake before she made it. I told her that was the same mistake that caused us to come back. She gives us our drinks and that was it. I got two glazed donuts. I paid for the donuts and they were $9. I was surprised and asked why and saw she charges for the two drinks. She took back our origional drinks whish were still full. When I questioned why I had to pay for these drinks and we had to go well out of the way to get back to the location. She finally offered us a free drink...well, we were 4 people with 4 drinks. Where was I going to put the spare drink? Eventually to not cause further myself further frustration, I left. Paid around $25 for $14 worth of drinks that were not even good. I have never had a bad drink from dunkin until I came to this location. If she wouldn't have tried to shoosh my wife, I might not be posting this. And not making me pay for two more drinks. Really strange how customer service in so many areas has gotten worse.
Atmosphere: 3
Food: 1
Service: 1
I bought 7 coffees and couldn’t get their $1 donut !!! Don’t advertise if it can’t be done !!!!!
Service: 1
Dunkin is a classic
It was too expensive. 2 Donuts and a Mountain Dew soda = $5.83. I am done with Dunkin.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Been there 3 times and every time they make my coffee wrong
One of the best dunkin donuts location. Always clean and comfortable. Staff is very friendly and professional. All food made as per customer choice. Highly recommend this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Blue Raspberry, Egg and Cheese
Needs to make signs OR seperate donuts with allergens!!! I did not know the apple crumb donut had peanuts on it (I thought it was a crumble like the top of a pie, as in the past). I ordered one for myself, along with a different donut for my son, who is allergic to peanuts. They bagged it together & I didn't realize the huge error until well after he ate his, when I had mine later at night! So far he seems alright, but this is terrifying & there's no excuse in 2023 to not have a sticker or sign stating the change in ingredients with a notification that peanuts were used. I wouldn't have gotten any donuts there had I known!
It's a small DD, there's less than a dozen seats.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Donuts
Go there every morning. Awesome team. They know my voice at the drive thru. My order is always perfect. Helen (manager) is very nice. The whole team is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts, Egg and Cheese, Grilled Cheese, Stuffed Biscuit Bites