Please do not bother with this cesspool of a place. I placed an order through uber only to have them call and say the don't have the items I ordered which consisted of a cold brew coffee, egg sandwich, and a coffee roll. (All reasonable things you would expect them to have but no problem at all) As a result I was asked to cancel the order (I was not even asked if I wanted to replace an item) which was very confusing because typically a restaurant can cancel the order on their end. They tried to force me to cancel the order on my end so that I would still be charged and the fee would go to them. Their number provided on google doesn't even work so I asked the uber driver to put me on the phone with them. I was greeted by a very rude woman who told me some nonsense about how they don't have an active tablet in the store so they can't cancel the order themselves and that they only receive receipts. Absolutely not. I contacted support and will be reporting them. DO NOT BOTHER.
Atmosphere: 1
Service: 1
Paige Brown
If I could give zero stars, I absolutely would. I went to Dunkin Donuts at 255 Tremont Ave, East Orange, NJ, on 1/14/25, and the hassle was unbelievable. I’ve accumulated over 1000 points and I was just trying to treat my fiancée and myself to some coffee. We went through the drive-thru only to find out my fiancée’s coffee couldn’t be paid for with points, so we had to use cash. Fine, whatever. Not the end of the world, not a big deal. Then I asked the woman at the drive-thru about the iced coffee options I could redeem with my points and she seemed completely clueless. Instead of saying she couldn’t help me because she's new. I don't know how to use the points; I should come back tomorrow when someone is capable of helping me. She just tells me to pick a drink and drive up. I ordered a large lava cake iced latte that we paid for and wanted to use the 500 points for a large toasted white chocolate iced coffee. But because she didn’t know how to process the points I ended up ordering a medium original blend iced coffee instead. With how she was talking and how the message was received. It sounded like we were going to swap drinks at the window but because of her incompetence. I wasted 500 points on a drink I didn’t even want. Because she couldn’t do her job properly! If she didn’t know how to handle the points, she could have just said something like, “I’m sorry, I can't help you with this right now.” Instead, she misled me completely! Now I’m irritated about losing my points, especially considering how much time and effort it takes to accumulate them. I want my 500 points back plain and simple! I’ve put a lot of work and money into earning those points (10 points per $1 spent). It is ridiculous! I genuinely hope someone can fix this because this experience was absolutely beyond frustrating. We spent a good 10-15 minutes sitting at the window going back and forth with me explaining. It really got irritating when I asked her to put whipped cream on top of the coffee. Most of the coffees come with whipped cream. She started to get an attitude and proceeded to tell me I had to pay for it. The Manager needs to step up and provide proper staff training. If she can't figure out how to use the points how can she possibly remember the different coffee recipes? It’s a complete mess! I sent a message to Dunkin’ Donuts to see if they can resolve my 500 points, but honestly, I’m not holding my breath. Fingers crossed I get them back! ☕☕🤬🤬😤😤
Service: 1
Samira Douglas
Sharon and her family are a joy!!! They are all very pleasant and my coffee is made perfectly everyday. The new people are even trained very well. Highly recommend!!!
DJE
Staff need to wear sanitary gloves more often. Iced coffee made me nauseous, had to throw it away.
Alyssia Boyd
This Dunkin’ moves fast but the food is horrible . There’s been several occasions the coffee is old and not made correctly, muffins are hard and stale tasting, and it’s a waste of money every time. And it’s the closest to me I now have to go further away to get a good cup of coffee
Food: 1
Service: 1
Halit Omer Camcı
It's closed even though it says open on the map.
Chris Mo
It depends on what day you go here you may get really good coffee or water with a hint of coffee . There is no consistency in the taste of the coffee . Always a surprise at what you get!!
Atmosphere: 2
Food: 2
Service: 1
Elmer Portillo
Only two words, the best
Atmosphere: 5
Food: 5
Service: 5
Chan Wakey
I received this burnt sandwich from this location. Unfortunately I had driven off before looking at it. The service was lacking as well, the workers need to do better.
Atmosphere: 1
Food: 1
Service: 1
Tonya Thomas
I frequent this location 4days out of the week, and I must say the morning staff are amazing. The drinks are consistent and the team works hard to ensure satisfaction. Ms. Sharon and Ryan are rockstars at this location! Keep up the good job ?
Please do not bother with this cesspool of a place. I placed an order through uber only to have them call and say the don't have the items I ordered which consisted of a cold brew coffee, egg sandwich, and a coffee roll. (All reasonable things you would expect them to have but no problem at all) As a result I was asked to cancel the order (I was not even asked if I wanted to replace an item) which was very confusing because typically a restaurant can cancel the order on their end. They tried to force me to cancel the order on my end so that I would still be charged and the fee would go to them. Their number provided on google doesn't even work so I asked the uber driver to put me on the phone with them. I was greeted by a very rude woman who told me some nonsense about how they don't have an active tablet in the store so they can't cancel the order themselves and that they only receive receipts. Absolutely not. I contacted support and will be reporting them. DO NOT BOTHER.
Atmosphere: 1
Service: 1
If I could give zero stars, I absolutely would. I went to Dunkin Donuts at 255 Tremont Ave, East Orange, NJ, on 1/14/25, and the hassle was unbelievable. I’ve accumulated over 1000 points and I was just trying to treat my fiancée and myself to some coffee. We went through the drive-thru only to find out my fiancée’s coffee couldn’t be paid for with points, so we had to use cash. Fine, whatever. Not the end of the world, not a big deal. Then I asked the woman at the drive-thru about the iced coffee options I could redeem with my points and she seemed completely clueless. Instead of saying she couldn’t help me because she's new. I don't know how to use the points; I should come back tomorrow when someone is capable of helping me. She just tells me to pick a drink and drive up. I ordered a large lava cake iced latte that we paid for and wanted to use the 500 points for a large toasted white chocolate iced coffee. But because she didn’t know how to process the points I ended up ordering a medium original blend iced coffee instead. With how she was talking and how the message was received. It sounded like we were going to swap drinks at the window but because of her incompetence. I wasted 500 points on a drink I didn’t even want. Because she couldn’t do her job properly! If she didn’t know how to handle the points, she could have just said something like, “I’m sorry, I can't help you with this right now.” Instead, she misled me completely! Now I’m irritated about losing my points, especially considering how much time and effort it takes to accumulate them. I want my 500 points back plain and simple! I’ve put a lot of work and money into earning those points (10 points per $1 spent). It is ridiculous! I genuinely hope someone can fix this because this experience was absolutely beyond frustrating. We spent a good 10-15 minutes sitting at the window going back and forth with me explaining. It really got irritating when I asked her to put whipped cream on top of the coffee. Most of the coffees come with whipped cream. She started to get an attitude and proceeded to tell me I had to pay for it. The Manager needs to step up and provide proper staff training. If she can't figure out how to use the points how can she possibly remember the different coffee recipes? It’s a complete mess! I sent a message to Dunkin’ Donuts to see if they can resolve my 500 points, but honestly, I’m not holding my breath. Fingers crossed I get them back! ☕☕🤬🤬😤😤
Service: 1
Sharon and her family are a joy!!! They are all very pleasant and my coffee is made perfectly everyday. The new people are even trained very well. Highly recommend!!!
Staff need to wear sanitary gloves more often. Iced coffee made me nauseous, had to throw it away.
This Dunkin’ moves fast but the food is horrible . There’s been several occasions the coffee is old and not made correctly, muffins are hard and stale tasting, and it’s a waste of money every time. And it’s the closest to me I now have to go further away to get a good cup of coffee
Food: 1
Service: 1
It's closed even though it says open on the map.
It depends on what day you go here you may get really good coffee or water with a hint of coffee . There is no consistency in the taste of the coffee . Always a surprise at what you get!!
Atmosphere: 2
Food: 2
Service: 1
Only two words, the best
Atmosphere: 5
Food: 5
Service: 5
I received this burnt sandwich from this location. Unfortunately I had driven off before looking at it. The service was lacking as well, the workers need to do better.
Atmosphere: 1
Food: 1
Service: 1
I frequent this location 4days out of the week, and I must say the morning staff are amazing. The drinks are consistent and the team works hard to ensure satisfaction. Ms. Sharon and Ryan are rockstars at this location! Keep up the good job ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fresh donut
Atmosphere: 4
Food: 5
Service: 5
Everything was great the iced drink had just enough caramel ty! The drive thru was long but its ok when your getting fresh and hot items.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Glazed Donut, Caramel Iced Macchiato
Great place to get your coffee from.
Atmosphere: 5
Food: 5
Service: 3
Excellent services and great foods and drinks.
Better tasting than central Ave.
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