This location stole my order and failed to return my payment for my order. They marked it as delivered and didnt. I reported yall to FBI so you xan do cybersxams all you want you will get caught.
They did not answer the phone whwn I called over 10 times and the following day same thing; no answer.
They still didnt send my money back or contact me to resolve because they are thieves. (9/18/2025)
Update ! (9/30/2025)
This location did not steal my pizza! My order was returned as my order was unable to be delivered and they were able to reach me today and we resolved this in the most professional way.
I appreciate good business and people who truly care for the customers happiness.
Thank you for helping to resolve this and to all you looking for great customer service I do recommend thos location.
Thank you all again amd I appreciate you!
💯✨️✨️✨️✨️✨️✨️💯💯🎶🎊
Atmosphere: 5
Food: 5
Service: 5
Cyn Smith
Got a GLUTEN FREE pizza off of doordash from this location. They sent me regular crust. I think that says enough.
Atmosphere: 1
Food: 1
Service: 1
Cheribel Jiuz
Did great job & followed instructions.
Food: 5
Service: 5
Camryn Washington
DoorDash driver stole my food clearly the workers never made them confirm the order, I called to figure out what’s going on the store NEVER answers I called many times and just on hold for over 10 minutes. Y’all really mad weird
Atmosphere: 1
Food: 1
Service: 1
Lor Lore
The delivery drivers are putting that the ordered is delivered when it’s not. What is the point of tracking my order if it’s not even accurate? I had to call the store several times and then even called corporate because it’s ridiculous how long it took to give me clarity about my order. By the time it gets to me it’s cold and I’m missing my ice tea I ordered. Never again. This place needs to be shut down.
Service: 2
L Phillip
Ladies and gentlemen do not order from here. I ordered a Hawaii pizza and instead of telling me they don’t have tomato sauce. They sent me a pizza with full barbecue sauce as this sauce they don’t even know if you might be allergic to something and just taking it upon themselves to put barbecue sauce as the whole sauce do not order from here they will never get money in life again, you have been warned and when you try to call them, they’re not answering the phone to rectify this situation. Does not even deserve one star! Shut them down
M Renfro
Straight garbage, from the delivery drivers, to the store employees. I get it, it's east orange. But papa John's needs to do better. As one of my favorite pizza places, I spend too much on Papa johns to be treated like garbage, and to not have my order correct. Now, here's another problem I just encountered. If you place an order within this store, the system is "down." Mohammed from "corporate" will call you and tell you that the order has been canceled due to the system being "down." No - what is actually occuring is, the employees don't want to do the job and make my pizza. Then, Papa John's is going to tell me I have to wait for my money back on my credit card? Never spending another dime in east orange.
Fresko
Great place good staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pepperoni Pizza
Jawad
I received Papa John's coupons in the mail. Large 1 topping pie $9.99 carryout. I handed it to the worker and he said I have to order it online. His boss couldn't help either saying they're strict. I tried to order the carryout online and it wouldn't accept the coupon. He told me to call the help number.
This is the worst papa johns i ever went to make me not want to go anywhere i had to order my order twice because the first time i never receive thats not the worst part the i had to wait to 12:30am for the pizza to say deliver again n i didnt recieve it now i call the store 20 time to get a answer they finally this man to deliver the pizza when he get to me his whole family the back seat with my food at first i didnt pay it no mind once i get upstairs the whole order cold n the chicken looks if someone just finished eatting a piece of it n the pizza is complete wrong order n frozen now i had to put clothes on hop in my car mind you lost my park n papa john is a 2 min drive down the street have me n my family had starve to the next morning i was unable to eat for 12 hours because of lack of unprofessional of the company
Atmosphere: 1
Food: 1
Service: 1
Omar Mustafa
Pizza warm not hot,still good and service was friendly, no
Atmosphere: 5
Food: 4
Service: 4
De NYC
Placed order was told to wait for 15 mins. Went to store after 14 minutes. Was told store was
Atmosphere: 1
Service: 1
David Adamovic
Good pizza good
Atmosphere: 4
Food: 4
Service: 4
Clinton Earl Rogers III
Ordered over the phone twice, months apart. When I got there, they had no record of my order. Extremely annoying when you're hungry.
The best prices ever
This location stole my order and failed to return my payment for my order. They marked it as delivered and didnt. I reported yall to FBI so you xan do cybersxams all you want you will get caught.
They did not answer the phone whwn I called over 10 times and the following day same thing; no answer.
They still didnt send my money back or contact me to resolve because they are thieves. (9/18/2025)
Update ! (9/30/2025)
This location did not steal my pizza! My order was returned as my order was unable to be delivered and they were able to reach me today and we resolved this in the most professional way.
I appreciate good business and people who truly care for the customers happiness.
Thank you for helping to resolve this and to all you looking for great customer service I do recommend thos location.
Thank you all again amd I appreciate you!
💯✨️✨️✨️✨️✨️✨️💯💯🎶🎊
Atmosphere: 5
Food: 5
Service: 5
Got a GLUTEN FREE pizza off of doordash from this location. They sent me regular crust. I think that says enough.
Atmosphere: 1
Food: 1
Service: 1
Did great job & followed instructions.
Food: 5
Service: 5
DoorDash driver stole my food clearly the workers never made them confirm the order, I called to figure out what’s going on the store NEVER answers I called many times and just on hold for over 10 minutes. Y’all really mad weird
Atmosphere: 1
Food: 1
Service: 1
The delivery drivers are putting that the ordered is delivered when it’s not. What is the point of tracking my order if it’s not even accurate? I had to call the store several times and then even called corporate because it’s ridiculous how long it took to give me clarity about my order. By the time it gets to me it’s cold and I’m missing my ice tea I ordered. Never again. This place needs to be shut down.
Service: 2
Ladies and gentlemen do not order from here. I ordered a Hawaii pizza and instead of telling me they don’t have tomato sauce. They sent me a pizza with full barbecue sauce as this sauce they don’t even know if you might be allergic to something and just taking it upon themselves to put barbecue sauce as the whole sauce do not order from here they will never get money in life again, you have been warned and when you try to call them, they’re not answering the phone to rectify this situation. Does not even deserve one star! Shut them down
Straight garbage, from the delivery drivers, to the store employees. I get it, it's east orange. But papa John's needs to do better. As one of my favorite pizza places, I spend too much on Papa johns to be treated like garbage, and to not have my order correct. Now, here's another problem I just encountered. If you place an order within this store, the system is "down." Mohammed from "corporate" will call you and tell you that the order has been canceled due to the system being "down." No - what is actually occuring is, the employees don't want to do the job and make my pizza. Then, Papa John's is going to tell me I have to wait for my money back on my credit card? Never spending another dime in east orange.
Great place good staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pepperoni Pizza
I received Papa John's coupons in the mail. Large 1 topping pie $9.99 carryout. I handed it to the worker and he said I have to order it online. His boss couldn't help either saying they're strict. I tried to order the carryout online and it wouldn't accept the coupon. He told me to call the help number.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
This is the worst papa johns i ever went to make me not want to go anywhere i had to order my order twice because the first time i never receive thats not the worst part the i had to wait to 12:30am for the pizza to say deliver again n i didnt recieve it now i call the store 20 time to get a answer they finally this man to deliver the pizza when he get to me his whole family the back seat with my food at first i didnt pay it no mind once i get upstairs the whole order cold n the chicken looks if someone just finished eatting a piece of it n the pizza is complete wrong order n frozen now i had to put clothes on hop in my car mind you lost my park n papa john is a 2 min drive down the street have me n my family had starve to the next morning i was unable to eat for 12 hours because of lack of unprofessional of the company
Atmosphere: 1
Food: 1
Service: 1
Pizza warm not hot,still good and service was friendly, no
Atmosphere: 5
Food: 4
Service: 4
Placed order was told to wait for 15 mins. Went to store after 14 minutes. Was told store was
Atmosphere: 1
Service: 1
Good pizza good
Atmosphere: 4
Food: 4
Service: 4
Ordered over the phone twice, months apart. When I got there, they had no record of my order. Extremely annoying when you're hungry.
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