Rita's Italian Ice & Frozen Custard

I'm always happy to shop black 🖤 owned 😁 the team you have on Monday July 21 at 8pm need a raise they was super fast and extremely polite. I purchased the largest chocolate gelato they have. I purchased an apple pie confetti and also a strawberry 🍓 gelato as instructed from before, the boss man said I could always call the order in as per his instructions. So I tried it out this day and it worked perfectly I'm happy he vetted his staff to bring customers joy into their life even though everybody doesn't. Have a great day. They can bring a smile to that person's face. This is what customer service and customer relations is all about, especially in a small community like East Orange I lived in East Orange for about 25 years and have been a journalist and reporter for about 7 yrs this was a great 👍🏿 experience especially with this new generation, you usually don't get this kind of service with this new generation most of them are usually rude and belligerent and it's not a skin color. It's just a whole generation Big ups to the owner once again. This is Mack11media digital news 🗞️

Super friendly staff. Loveeeeee the custard here!!

Customer service was amazing! Paige was super polite and sweet! She was the best!

The best customer service. Aliyah, Armani and Jenna are the best!

Good ice cream.

I bring my family here all the time

Love this place. I strongly recommend

Best experience ever, fast, reliable, make you feel at home just perfect!

The workers here are extremely Rude and have absolutely NO customer service skills at all. I will take my family and travel out for another Rita’s location. I will not patronize this one nor will I suggest it to anyone who visits me here.

So good

I ordered two qt size items (1 custard, 1 Italian ice) and paid almost $30 total for both. The custard container was lke half fulll and hollow in the middle.

Maybe not for Uber eats! I ordered 3 items 2 being the strawberry shortcake concrete. The other item which was a 5 layer Gelato came closed and perfectly fine. The concrete came with an open top and gelato and stawberries spilled all over the bag. I called asking why the top were left open as this is obviously an Ubereats delivery order. I understand the blending tops are open but knowing it's a delivery order the blended tops should be proactively replaced with a closed top due to travel and the possibility that they may fall and being next to other food items also being delivered. The manager was not very open to problem solving. He wanted to give arbitrary reasons why this or that couldn't happen or why it did instead of a simple apology and committing to seeing this as a area of opportunity to improve. Unfortunately this place gets a 2 our of 5 as the other item came in perfect condition. 3 points taken off for being reactive instead of proactive and the oppositional attitude of the guy who answered the phone.

As others have mentioned, this location doesn't open at 12, this day was around 12:30. Not sure if this is a usual occurrence or just a 1 off event. Otherwise, ice is still great!!

Showed up on a hot summer day trying to get ice cream but the store was closed even though they open by 12pm. Super disappointed ?

Service: 1

Came here at opening time on a really hot Saturday. Wasn’t open. Waited a while. Pretty disappointed that they don’t keep to their posted schedule.

Service: 1