The mochi donut area has a “Coffee” sign above the entrance so I assumed they serve coffee but they don’t, you have to go next door where the macaroons are. Also the girl at the register was disrespectful to the customers, some people went straight to the register to order and pay, and instead of explaining they have to order from someone behind the donut display (in fact there was nobody behind the display), she just turned around and pretended to be busy. Then you get a receipt asking for tip, she gets $0!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Mochi Donuts
Deb Stone
They tried to charge a $1 for an extra cup. After I asked for the cup when I purchased my order. The food is ok at best and the service is bad.
Atmosphere: 1
Food: 1
Service: 1
Perry A Tiu
Was pretty tasty
John P
What should have been a quick, simple stop left me shaking my head. I came in with my own cup and asked for some hot water. Previously they charged a quarter. Today, instead of a small courtesy, I was told it would cost $1.07. To charge for something so basic felt unwelcoming, even petty.
Hoping the pastries would redeem the visit, I picked up a macaroon, which wasn’t cheap. They looked charming in the case—colorful, inviting, so cute with their faces. However, the moment I tasted it, the façade fell apart. It was mushy, tired, and clearly past its best. The kind of staleness that makes you wonder how long it had been sitting out.
What struck me most wasn’t just the stingy charge or the stale sweets, but the way the staff were left to struggle. The young woman at the counter was clearly confused about how to handle the hot-water request. She retreated to the back, searching for guidance from her manager (who never bothered to come out), instead staying hidden.
Watching her be left alone in that situation said more about the management than anything else: Not just poor training, but a lack of leadership and basic decency.
This place that presents itself as warm and inviting shouldn’t fail its customers and its own employees in the most basic ways. If you value hospitality, freshness, or fairness, you’ll want to look elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Samuel Carcamo
Got an excellent coffee
Marina Fridlyand
A Taste of Japan in Edgewater — Kai Sweets Delivers Mochi Magic ✨ Tucked inside Mitsuwa Marketplace, Kai Sweets is a hidden gem that redefines what mochi should taste like. Unlike the overly sweet, mass-produced versions you find elsewhere, their mochi is delicate, chewy, and unmistakably authentic — because every ingredient is imported directly from Japan. You can taste the difference in every bite.
Whether it’s the black sesame mochi donut or the seasonal daifuku, each piece is crafted with precision and care. The texture is sublime — soft yet satisfyingly chewy — and the flavors are balanced, never overpowering. It’s clear that Kai Sweets isn’t just selling desserts; they’re offering a cultural experience.
The presentation is charming, the staff is warm, and the quality is unmatched. If you’re craving a true Japanese confectionery experience without hopping on a plane, this is the place. Go early — the best flavors sell out fast, and once you’ve tried them, you’ll understand why.
Atmosphere: 5
Food: 5
Service: 5
Valerie Kimberly
Messed up my order, gave me something I didn’t ask
Hank Chang
Mochi donuts on one side, they look to be associated with the Kai sweets next door? Black sesame donut was good, chewy and not greasy - not too sweet, too. $4 a donut.
Atmosphere: 3
Food: 4
Service: 4
Mak NYC
Try the Matcha Donuts!! They're absolutely AMAZING!!
Asya Yağmur Bakırcı
I ordered an iced matcha and the old lady gave me a hot one. It was her mistake, but she still asked me to pay 10 cents to fix it. Like seriously? She messes up and I have to pay for it? She was rude, didn’t even speak proper English, and wasted my time — I ended up missing my bus because of her. Ridiculous.
This is a wonderful sweet bakery store inside Mitsua. It’s for take out, not space to sit inside the store. Very clean and colorful. They have waffle pop (waffle that looks like ice cream bar), mochi donuts, bubble teas and few other types of bakery snacks.
We ordered the cookies and cream waffle pop and the strawberry mochi donut. The barista handed us order within a minute. Super quick service and easy checkout. We loved both waffle and donut. They were so soft and chewy. If we are in Mitsua again, will stop by for more sweet snacks in future.
Atmosphere: 4
Food: 5
Service: 5
Leonard Wong
Got a large soft serve cup and the portion was quite stingy. Outer ring circled and middle was hollow. Probably equivalent to a scoop and a half of ice cream.
Food: 2
Service: 5
D J
I just paid $40 for 12 donuts. I can't see myself doing that again no mater how good these donuts are.
Cindy Nguyen
Delicious mochi & macarons are so cute !
Atmosphere: 5
Food: 5
Service: 5
LIZA_ BELLA
Such a great place to get sweets especially their crepes. Freshly made and great selection of options. Cute macaroons too
The mochi donut area has a “Coffee” sign above the entrance so I assumed they serve coffee but they don’t, you have to go next door where the macaroons are. Also the girl at the register was disrespectful to the customers, some people went straight to the register to order and pay, and instead of explaining they have to order from someone behind the donut display (in fact there was nobody behind the display), she just turned around and pretended to be busy. Then you get a receipt asking for tip, she gets $0!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Mochi Donuts
They tried to charge a $1 for an extra cup. After I asked for the cup when I purchased my order. The food is ok at best and the service is bad.
Atmosphere: 1
Food: 1
Service: 1
Was pretty tasty
What should have been a quick, simple stop left me shaking my head. I came in with my own cup and asked for some hot water. Previously they charged a quarter. Today, instead of a small courtesy, I was told it would cost $1.07. To charge for something so basic felt unwelcoming, even petty.
Hoping the pastries would redeem the visit, I picked up a macaroon, which wasn’t cheap. They looked charming in the case—colorful, inviting, so cute with their faces. However, the moment I tasted it, the façade fell apart. It was mushy, tired, and clearly past its best. The kind of staleness that makes you wonder how long it had been sitting out.
What struck me most wasn’t just the stingy charge or the stale sweets, but the way the staff were left to struggle. The young woman at the counter was clearly confused about how to handle the hot-water request. She retreated to the back, searching for guidance from her manager (who never bothered to come out), instead staying hidden.
Watching her be left alone in that situation said more about the management than anything else: Not just poor training, but a lack of leadership and basic decency.
This place that presents itself as warm and inviting shouldn’t fail its customers and its own employees in the most basic ways. If you value hospitality, freshness, or fairness, you’ll want to look elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Got an excellent coffee
A Taste of Japan in Edgewater — Kai Sweets Delivers Mochi Magic ✨ Tucked inside Mitsuwa Marketplace, Kai Sweets is a hidden gem that redefines what mochi should taste like. Unlike the overly sweet, mass-produced versions you find elsewhere, their mochi is delicate, chewy, and unmistakably authentic — because every ingredient is imported directly from Japan. You can taste the difference in every bite.
Whether it’s the black sesame mochi donut or the seasonal daifuku, each piece is crafted with precision and care. The texture is sublime — soft yet satisfyingly chewy — and the flavors are balanced, never overpowering. It’s clear that Kai Sweets isn’t just selling desserts; they’re offering a cultural experience.
The presentation is charming, the staff is warm, and the quality is unmatched. If you’re craving a true Japanese confectionery experience without hopping on a plane, this is the place. Go early — the best flavors sell out fast, and once you’ve tried them, you’ll understand why.
Atmosphere: 5
Food: 5
Service: 5
Messed up my order, gave me something I didn’t ask
Mochi donuts on one side, they look to be associated with the Kai sweets next door? Black sesame donut was good, chewy and not greasy - not too sweet, too. $4 a donut.
Atmosphere: 3
Food: 4
Service: 4
Try the Matcha Donuts!! They're absolutely AMAZING!!
I ordered an iced matcha and the old lady gave me a hot one. It was her mistake, but she still asked me to pay 10 cents to fix it. Like seriously? She messes up and I have to pay for it? She was rude, didn’t even speak proper English, and wasted my time — I ended up missing my bus because of her. Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is a wonderful sweet bakery store inside Mitsua. It’s for take out, not space to sit inside the store. Very clean and colorful. They have waffle pop (waffle that looks like ice cream bar), mochi donuts, bubble teas and few other types of bakery snacks.
We ordered the cookies and cream waffle pop and the strawberry mochi donut. The barista handed us order within a minute. Super quick service and easy checkout. We loved both waffle and donut. They were so soft and chewy. If we are in Mitsua again, will stop by for more sweet snacks in future.
Atmosphere: 4
Food: 5
Service: 5
Got a large soft serve cup and the portion was quite stingy. Outer ring circled and middle was hollow. Probably equivalent to a scoop and a half of ice cream.
Food: 2
Service: 5
I just paid $40 for 12 donuts. I can't see myself doing that again no mater how good these donuts are.
Delicious mochi & macarons are so cute !
Atmosphere: 5
Food: 5
Service: 5
Such a great place to get sweets especially their crepes. Freshly made and great selection of options. Cute macaroons too
Atmosphere: 5
Food: 5
Service: 5
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