would give negative stars if i could to balance out the ridiculous amount of postive reviews. The matcha is so low quality I finally know what grass tastes like. Would HIGHLY NOT recommend.
Joel R
Decent drinks, extremely poor customer service. I ordered a number 39, a mango slush with cheese cream, which is clearly stated in the photo. When my drink came out, I noticed there was no cheese cream foam. I politely asked one of the workers if they could add it, and they told me that I had said no to toppings and that the cheese cream foam is not included and is an additional $1.50 charge on top of an $8 drink. However, that is not what they advertise a number 39 as. I spoke to a manager, who was also no help, and she refused to add the cheese cream foam unless I paid the extra $1.50 for something I was told was included. Instead, she offered me a full refund. As someone who works in customer service, I find this service extremely poor. The drinks are decent, but the way this situation was handled was disappointing.
Critics Experiences
The best bubble tea spot in the world. I come here every week. The customer service is great. The bubble tea never disappoints. I bring all the homies here in our flashy cars. It’s always a good vibe
KF
Love this place! Great to satisfy my bbt craving as I shop! Love their brown sugar bbt and they even have brown sugar milk version for my daughter (no caffeine).
Mei K.
I really enjoyed hojicha boba tea. I was able to taste strong hojicha flavor and it was very good. I'll go back there to try other teas.
Wen l
I bought two tea and both has hair in it
Tamara
Boba made from real tea, slow cooked tapioca, and water views of Manhattan from the window. We have been here a number of times and the drinks are highly consistent and great quality. The staff is also great with extra questions and special dietary needs. A yummy treat for all!
Tamara Fowls
Boba made from real tea, slow cooked tapioca, and water views of Manhattan from the window. We have been here a number of times and the drinks are highly consistent and great quality. The staff is also great with extra questions and special dietary needs. A yummy treat for all!
sheila taniharjo
I want a little bit more oatmilk (+$1) because i dont like to drink my ice latte strong and they said that is how they make the drink. Look how dark and strong my ice latte is. So disappointed.
Acuvens
I’ve tried a few things from Ümacha now and they’ve all been solid.
The Donchan: My personal favorite. The brown sugar and cheese cream is a must-try. Strawberry Matcha Latte: Tastes as good as it looks. Latte: Simple but really smooth.
It’s hard to find a place that does both the heavy drinks (like the Donchan) and the lighter teas (like the Cheese Cream Jasmine) this well. 5 stars!
Where has this shop been all my life!? It’s officially me and my friends go to place lol. The ambiance is perfect, and excuse me there are so many choices. My personal fav is the strawberry matcha latte. Huge thanks to the staff too, they were so patient while I took forever to order. Im sorry!
Richard David
I recently visited this milk tea shop, and it quickly became one of my new favorites. The place has a cozy, relaxing atmosphere—perfect for hanging out with friends or getting some quiet time. The staff are friendly and quick to assist, and they really know their menu well.
I tried their signature milk tea, and it was spot-on: smooth, creamy, and perfectly balanced—not too sweet, not too strong. The pearls were freshly cooked and chewy, which is always a big plus. They also offer a great selection of flavors, from classic choices to unique blends, so there’s something for everyone.
Pricing is reasonable for the quality, and the service was fast even during busy hours. Overall, it’s a great spot for milk tea lovers. Definitely worth coming back for another cup!
Samuil Donchev
Wonderful shop and delicious food!
Mandy
Love Umacha. I had a jasmine tea with lychee jelly less ice, quartered sweetness. It was so good. Milk teas were so good as well.
would give negative stars if i could to balance out the ridiculous amount of postive reviews. The matcha is so low quality I finally know what grass tastes like. Would HIGHLY NOT recommend.
Decent drinks, extremely poor customer service.
I ordered a number 39, a mango slush with cheese cream, which is clearly stated in the photo. When my drink came out, I noticed there was no cheese cream foam. I politely asked one of the workers if they could add it, and they told me that I had said no to toppings and that the cheese cream foam is not included and is an additional $1.50 charge on top of an $8 drink. However, that is not what they advertise a number 39 as. I spoke to a manager, who was also no help, and she refused to add the cheese cream foam unless I paid the extra $1.50 for something I was told was included. Instead, she offered me a full refund. As someone who works in customer service, I find this service extremely poor. The drinks are decent, but the way this situation was handled was disappointing.
The best bubble tea spot in the world. I come here every week. The customer service is great. The bubble tea never disappoints. I bring all the homies here in our flashy cars. It’s always a good vibe
Love this place! Great to satisfy my bbt craving as I shop! Love their brown sugar bbt and they even have brown sugar milk version for my daughter (no caffeine).
I really enjoyed hojicha boba tea. I was able to taste strong hojicha flavor and it was very good. I'll go back there to try other teas.
I bought two tea and both has hair in it
Boba made from real tea, slow cooked tapioca, and water views of Manhattan from the window. We have been here a number of times and the drinks are highly consistent and great quality. The staff is also great with extra questions and special dietary needs. A yummy treat for all!
Boba made from real tea, slow cooked tapioca, and water views of Manhattan from the window. We have been here a number of times and the drinks are highly consistent and great quality. The staff is also great with extra questions and special dietary needs. A yummy treat for all!
I want a little bit more oatmilk (+$1) because i dont like to drink my ice latte strong and they said that is how they make the drink. Look how dark and strong my ice latte is. So disappointed.
I’ve tried a few things from Ümacha now and they’ve all been solid.
The Donchan: My personal favorite. The brown sugar and cheese cream is a must-try.
Strawberry Matcha Latte: Tastes as good as it looks.
Latte: Simple but really smooth.
It’s hard to find a place that does both the heavy drinks (like the Donchan) and the lighter teas (like the Cheese Cream Jasmine) this well. 5 stars!
Restaurantji Recommends
Where has this shop been all my life!? It’s officially me and my friends go to place lol. The ambiance is perfect, and excuse me there are so many choices. My personal fav is the strawberry matcha latte. Huge thanks to the staff too, they were so patient while I took forever to order. Im sorry!
I recently visited this milk tea shop, and it quickly became one of my new favorites. The place has a cozy, relaxing atmosphere—perfect for hanging out with friends or getting some quiet time. The staff are friendly and quick to assist, and they really know their menu well.
I tried their signature milk tea, and it was spot-on: smooth, creamy, and perfectly balanced—not too sweet, not too strong. The pearls were freshly cooked and chewy, which is always a big plus. They also offer a great selection of flavors, from classic choices to unique blends, so there’s something for everyone.
Pricing is reasonable for the quality, and the service was fast even during busy hours. Overall, it’s a great spot for milk tea lovers. Definitely worth coming back for another cup!
Wonderful shop and delicious food!
Love Umacha.
I had a jasmine tea with lychee jelly less ice, quartered sweetness. It was so good.
Milk teas were so good as well.
Large menu selection!
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