I am writing to formally complain about my experience at your establishment on Sunday night. Initially, the atmosphere was chill and I was enjoying my time. However, an employee created a very unpleasant situation.
When a table became available, she told me it was reserved for VIP and moved me to another table. During this process, she removed two of my beers, one that was full and another that was three-quarters full. This was frustrating and unfair.
Later, I run to get attention, I lightly tapped her shoulder to get her attention. Instead of acknowledging my concern or apologizing, she reacted by saying “you cannot touch me,” without addressing the fact that she had already taken my drinks without consent.
I felt disrespected and that my experience as a paying customer was dismissed. Losing drinks that I paid for and then being spoken to in that manner left me with a very negative impression of the service.
I am requesting that this matter be addressed seriously and that appropriate steps be taken so other customers do not have a similar experience. I would also appreciate compensation for the drinks that were taken.
Thank you for your attention. I look forward to your response.
fernando fernan
The best
Atmosphere: 5
Food: 5
Service: 5
Ian Waldman
They will try to scam you!
1. There was a $10 cover for guys, fine, so I paid $20 for myself and my friend. My friend mistakenly paid another $10 because it was loud and he didn’t hear what I said. The host then denied to give us the $10 back until we complained to someone else.
2. We ordered a bucket of beer. Later in the night, they brought another to our table and left the check. We all looked at each other wondering who ordered it and realized they just brought it without asking and hoped one of us would start drinking it so they could charge us. WTH
3. They forced one of those medicine tube shots into my GF mouth right when she walked in and charged $5
4. Bathroom had no TP so bartender gave my GF and her friends paper towels
5. Wayyy too loud
Service: 1
Anne Guevara (Nani Guevara)
It’s a party place … dont expect a good service… we got a bottle , when the brought it was perfect and then ………… hahaha just enjoy the good party, dance and have fun !!
Atmosphere: 5
Food: 5
Service: 2
Meliza Delacruz
The service is literally TERRIBLE. No tissue in the bathrooms or soap! I asked the manager for tissue and they brought out paper towels!!!! We went early around 8pm and I repeatedly asked for service they told me they had to promote on instagram , all the staff were outside taking pics and had me waiting , I can’t even make this up smh. The manger said told me it was important for him to market and he “apologized” for the wait . Please do not go here , save your money and go elsewhere ! The place is very small, the food is subpar and the service is terrible
Atmosphere: 2
Food: 1
Service: 1
Manuel Eizaguirre
Great place
Atmosphere: 5
Food: 5
Service: 5
Januel Araujo
If I could give zero I would this was the first time I went and I’m not from NJ and got invited by family that lives in NJ and they charged us for a bill that wasn’t ours. This was the second time that it happed to my family. So if you go here watch your check to see if they carge you twice!!
adriana co
First time I went here with my husband they charged us twice. We decided to let it slide because maybe they made a mistake. Today they charged us again twice and the “owner” was there and did nothing.
Mel
This place is fun, love the music, you can just stand at the bar and watch the game or get drinks and dance with your friends. Love all their Margaritas :)
Atmosphere: 5
Service: 4
Kat H (K)
The atmosphere is amazing But I do feel that they should they costumers that TIP is included with there purchase. I haven’t had food from here
A disaster of a place, the service is terrible, the logistics is terrible, the manager is a disaster, for every thing they bring to your table they tip you 50 dollars, go to other places rather than go to this fourth class place.
Atmosphere: 1
Food: 1
Service: 1
Francisco Flores
good place
Atmosphere: 5
Food: 5
Service: 5
Leidy J orozco
Terrible attention, the manager sent us out for no reason, we went to ask what was happening and he hid, apart from that they wanted to take almost half of a bucket, they charged us for a bottle of tequila more expensive than for the hour. I don't recommend it at all.
Service: 1
Gina Misnaza
👎Terrible service, the waitresses overcharge you for each bottle and the manager is a horrible person.
I am writing to formally complain about my experience at your establishment on Sunday night. Initially, the atmosphere was chill and I was enjoying my time. However, an employee created a very unpleasant situation.
When a table became available, she told me it was reserved for VIP and moved me to another table. During this process, she removed two of my beers, one that was full and another that was three-quarters full. This was frustrating and unfair.
Later, I run to get attention, I lightly tapped her shoulder to get her attention. Instead of acknowledging my concern or apologizing, she reacted by saying “you cannot touch me,” without addressing the fact that she had already taken my drinks without consent.
I felt disrespected and that my experience as a paying customer was dismissed. Losing drinks that I paid for and then being spoken to in that manner left me with a very negative impression of the service.
I am requesting that this matter be addressed seriously and that appropriate steps be taken so other customers do not have a similar experience. I would also appreciate compensation for the drinks that were taken.
Thank you for your attention. I look forward to your response.
The best
Atmosphere: 5
Food: 5
Service: 5
They will try to scam you!
1. There was a $10 cover for guys, fine, so I paid $20 for myself and my friend. My friend mistakenly paid another $10 because it was loud and he didn’t hear what I said. The host then denied to give us the $10 back until we complained to someone else.
2. We ordered a bucket of beer. Later in the night, they brought another to our table and left the check. We all looked at each other wondering who ordered it and realized they just brought it without asking and hoped one of us would start drinking it so they could charge us. WTH
3. They forced one of those medicine tube shots into my GF mouth right when she walked in and charged $5
4. Bathroom had no TP so bartender gave my GF and her friends paper towels
5. Wayyy too loud
Service: 1
It’s a party place … dont expect a good service… we got a bottle , when the brought it was perfect and then ………… hahaha just enjoy the good party, dance and have fun !!
Atmosphere: 5
Food: 5
Service: 2
The service is literally TERRIBLE. No tissue in the bathrooms or soap! I asked the manager for tissue and they brought out paper towels!!!! We went early around 8pm and I repeatedly asked for service they told me they had to promote on instagram , all the staff were outside taking pics and had me waiting , I can’t even make this up smh. The manger said told me it was important for him to market and he “apologized” for the wait . Please do not go here , save your money and go elsewhere ! The place is very small, the food is subpar and the service is terrible
Atmosphere: 2
Food: 1
Service: 1
Great place
Atmosphere: 5
Food: 5
Service: 5
If I could give zero I would this was the first time I went and I’m not from NJ and got invited by family that lives in NJ and they charged us for a bill that wasn’t ours. This was the second time that it happed to my family. So if you go here watch your check to see if they carge you twice!!
First time I went here with my husband they charged us twice. We decided to let it slide because maybe they made a mistake. Today they charged us again twice and the “owner” was there and did nothing.
This place is fun, love the music, you can just stand at the bar and watch the game or get drinks and dance with your friends. Love all their Margaritas :)
Atmosphere: 5
Service: 4
The atmosphere is amazing
But I do feel that they should they costumers that TIP is included with there purchase.
I haven’t had food from here
Atmosphere: 5
Service: 5
Restaurantji Recommends
Somebody spilled our drink and they kicked us out
A disaster of a place, the service is terrible, the logistics is terrible, the manager is a disaster, for every thing they bring to your table they tip you 50 dollars, go to other places rather than go to this fourth class place.
Atmosphere: 1
Food: 1
Service: 1
good place
Atmosphere: 5
Food: 5
Service: 5
Terrible attention, the manager sent us out for no reason, we went to ask what was happening and he hid, apart from that they wanted to take almost half of a bucket, they charged us for a bottle of tequila more expensive than for the hour. I don't recommend it at all.
Service: 1
👎Terrible service, the waitresses overcharge you for each bottle and the manager is a horrible person.
Loading...