Food is good but the wait time is absolutely ridiculous you would have to wait an hour or even longer for your food
Atmosphere: 2
Food: 5
Service: 3
Laioh Auto
Ordered chicken chimi and would ve been better to just order bread by itself because no chicken was added.
Atmosphere: 4
Food: 1
Service: 1
T
Waited 2 hours fir delivery, cost slmist $70 and the Empanadas taste horrible. Definitely will not be ordering from here again.
Food: 1
ALLAN c
Started going to this place and few months ago and I like everything so far and the girls at the front are very polite and pleasant ☕️❤️
Atmosphere: 5
Food: 5
Service: 5
Willenia Melendez
I’ve loved Empanadas Monumental since I was a kid growing up in Santiago, so it truly pains me to write this. The customer service at this location is absolutely awful. The girl who attended me was rude and unprofessional, she acted like she was doing me a favor rather than treating me like a paying customer.
To make matters worse, while I was placing my order, she was verbally playing around with another customer (who seemed to be a friend of hers) in a way that was loud and offensive. It made the whole experience uncomfortable and disrespectful.
And if that wasn’t enough, whenever I order through Uber Eats, they switch the type of meat I choose without informing me or giving me the chance to cancel if what I want isn’t available. That’s completely unacceptable.
Empanadas Monumental is a place I’ve held close to my heart for years, but the people running this location are a disgrace to the name and everything it represents.
Rigardine Saintine
The worst service I have ever received
Atmosphere: 1
Food: 3
Service: 1
Alexis Silvera
Excellent service, very delicious food added to good customer service
Katherine Moreno
Everything is good ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas, Yaroas
Kat Lara
I love it Over there very great food
Atmosphere: 5
Food: 5
Service: 5
Cecilia Ocon
The staff was very friendly but the food left my stomach hurting. Their juices are delicious, though.
Customer service was horrible! We walked in the restaurant and the lady was on FaceTime. Straight ignoring us like we weren’t there. It gets worst! After waiting for our Empanadas, there was no meat inside. Basically I was eating fry dough. Let’s not forget, they also gave me the wrong order! July 13, 2024 about 8:40pm
Atmosphere: 1
Food: 1
Service: 1
Franklin Santana
The young woman with an attitude ? ordered a chimi they told me 20 minutes, 30 minutes later it was still not ready.
Atmosphere: 1
Food: 1
Service: 1
el compadre
All very good my children like cheese empanadas and chicken breasts with potatoes God bless you and millions of blessings
[Original]
todo muy bueno a mis hijos les gusta las empanadas de queso y las pechugas de pollo con papas Dios los bendiga y millones de bendiciones
Atmosphere: 5
Food: 5
Service: 5
Isabella Rolando
HORRIBLE SERVICE. PEOPLE ARE NOT KIND, THEY DO NOT KNOW HOW TO TAKE ORDERS. THEY DON'T KNOW HOW TO ADD UP THE BILL AND THE FOOD IS HORRIBLE, you can throw it up.
Atmosphere: 1
Food: 1
Service: 1
Pablo
Is open late Friday and Saturday to 5 am and the rest of the week To 1 I think I ordered Argentinian empanadas ham and cheese I said very good and fresh they made in the moment
Food is good but the wait time is absolutely ridiculous you would have to wait an hour or even longer for your food
Atmosphere: 2
Food: 5
Service: 3
Ordered chicken chimi and would ve been better to just order bread by itself because no chicken was added.
Atmosphere: 4
Food: 1
Service: 1
Waited 2 hours fir delivery, cost slmist $70 and the Empanadas taste horrible. Definitely will not be ordering from here again.
Food: 1
Started going to this place and few months ago and I like everything so far and the girls at the front are very polite and pleasant ☕️❤️
Atmosphere: 5
Food: 5
Service: 5
I’ve loved Empanadas Monumental since I was a kid growing up in Santiago, so it truly pains me to write this. The customer service at this location is absolutely awful. The girl who attended me was rude and unprofessional, she acted like she was doing me a favor rather than treating me like a paying customer.
To make matters worse, while I was placing my order, she was verbally playing around with another customer (who seemed to be a friend of hers) in a way that was loud and offensive. It made the whole experience uncomfortable and disrespectful.
And if that wasn’t enough, whenever I order through Uber Eats, they switch the type of meat I choose without informing me or giving me the chance to cancel if what I want isn’t available. That’s completely unacceptable.
Empanadas Monumental is a place I’ve held close to my heart for years, but the people running this location are a disgrace to the name and everything it represents.
The worst service I have ever received
Atmosphere: 1
Food: 3
Service: 1
Excellent service, very delicious food added to good customer service
Everything is good ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas, Yaroas
I love it Over there very great food
Atmosphere: 5
Food: 5
Service: 5
The staff was very friendly but the food left my stomach hurting. Their juices are delicious, though.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Empanadas
Restaurantji Recommends
Customer service was horrible! We walked in the restaurant and the lady was on FaceTime. Straight ignoring us like we weren’t there. It gets worst! After waiting for our Empanadas, there was no meat inside. Basically I was eating fry dough. Let’s not forget, they also gave me the wrong order! July 13, 2024 about 8:40pm
Atmosphere: 1
Food: 1
Service: 1
The young woman with an attitude ? ordered a chimi they told me 20 minutes, 30 minutes later it was still not ready.
Atmosphere: 1
Food: 1
Service: 1
All very good my children like cheese empanadas and chicken breasts with potatoes God bless you and millions of blessings [Original] todo muy bueno a mis hijos les gusta las empanadas de queso y las pechugas de pollo con papas Dios los bendiga y millones de bendiciones
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE SERVICE. PEOPLE ARE NOT KIND, THEY DO NOT KNOW HOW TO TAKE ORDERS. THEY DON'T KNOW HOW TO ADD UP THE BILL AND THE FOOD IS HORRIBLE, you can throw it up.
Atmosphere: 1
Food: 1
Service: 1
Is open late Friday and Saturday to 5 am and the rest of the week To 1 I think I ordered Argentinian empanadas ham and cheese I said very good and fresh they made in the moment
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Empanadas
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