I’ve loved Empanadas Monumental since I was a kid growing up in Santiago, so it truly pains me to write this. The customer service at this location is absolutely awful. The girl who attended me was rude and unprofessional, she acted like she was doing me a favor rather than treating me like a paying customer.
To make matters worse, while I was placing my order, she was verbally playing around with another customer (who seemed to be a friend of hers) in a way that was loud and offensive. It made the whole experience uncomfortable and disrespectful.
And if that wasn’t enough, whenever I order through Uber Eats, they switch the type of meat I choose without informing me or giving me the chance to cancel if what I want isn’t available. That’s completely unacceptable.
Empanadas Monumental is a place I’ve held close to my heart for years, but the people running this location are a disgrace to the name and everything it represents.
Rigardine Saintine
The worst service I have ever received
Atmosphere: 1
Food: 3
Service: 1
Alexis Silvera
Excellent service, very delicious food added to good customer service
Katherine Moreno
Everything is good ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas, Yaroas
Kat Lara
I love it Over there very great food
Atmosphere: 5
Food: 5
Service: 5
Cecilia Ocon
The staff was very friendly but the food left my stomach hurting. Their juices are delicious, though.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Empanadas
lois laylor
Customer service was horrible! We walked in the restaurant and the lady was on FaceTime. Straight ignoring us like we weren’t there. It gets worst! After waiting for our Empanadas, there was no meat inside. Basically I was eating fry dough. Let’s not forget, they also gave me the wrong order! July 13, 2024 about 8:40pm
Atmosphere: 1
Food: 1
Service: 1
Franklin Santana
The young woman with an attitude ? ordered a chimi they told me 20 minutes, 30 minutes later it was still not ready.
Atmosphere: 1
Food: 1
Service: 1
el compadre
All very good my children like cheese empanadas and chicken breasts with potatoes God bless you and millions of blessings
[Original]
todo muy bueno a mis hijos les gusta las empanadas de queso y las pechugas de pollo con papas Dios los bendiga y millones de bendiciones
Atmosphere: 5
Food: 5
Service: 5
Isabella Rolando
HORRIBLE SERVICE. PEOPLE ARE NOT KIND, THEY DO NOT KNOW HOW TO TAKE ORDERS. THEY DON'T KNOW HOW TO ADD UP THE BILL AND THE FOOD IS HORRIBLE, you can throw it up.
Is open late Friday and Saturday to 5 am and the rest of the week To 1 I think I ordered Argentinian empanadas ham and cheese I said very good and fresh they made in the moment
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Empanadas
shamell gross
I ordered chicken cachapa ,3 chicken quipe and chicken patacon. The order arrived i got 3chicken empanada which i didnt order 1 beef patacon which i didnt order and (the cachapa which was good). I called and told them my order was wrong i dont want that so she told me order one thing and she’ll send over the right stuff. I ordered one empanada when i already paid like 44 dollars for the meal and had to pay an extra 10 to get it delivered. The second order arrived and i got 3 chicken undercooked quipe ,one chicken sandwich and 2 res empanadas. Which i didnt order I dont like that meat this is why i ordered chicken. Still got my order wrong after i called and told them. They need better service and get these orders right. This is the 2x its happened.
Food: 1
Service: 1
Raisa Alejandro
Terrible service and terrible customer service, apart from the fact that when you order delivery it arrives after an hour and cold, the last thing they did because I never order there again is that we ordered by Uber to eat two yaroas and they sent the potatoes empty when my husband called him A boy answers and tells him that he did not pay for the meat (apparently they have to put an extra option other than yaroa) and that he called the boss and she said to send the potatoes empty. I understand that if there was some mistake they should have canceled the order. order not to send the nonsense they literally sent 35 dollars lost two already cold fries and a bottled soda
I’ve loved Empanadas Monumental since I was a kid growing up in Santiago, so it truly pains me to write this. The customer service at this location is absolutely awful. The girl who attended me was rude and unprofessional, she acted like she was doing me a favor rather than treating me like a paying customer.
To make matters worse, while I was placing my order, she was verbally playing around with another customer (who seemed to be a friend of hers) in a way that was loud and offensive. It made the whole experience uncomfortable and disrespectful.
And if that wasn’t enough, whenever I order through Uber Eats, they switch the type of meat I choose without informing me or giving me the chance to cancel if what I want isn’t available. That’s completely unacceptable.
Empanadas Monumental is a place I’ve held close to my heart for years, but the people running this location are a disgrace to the name and everything it represents.
The worst service I have ever received
Atmosphere: 1
Food: 3
Service: 1
Excellent service, very delicious food added to good customer service
Everything is good ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Empanadas, Yaroas
I love it Over there very great food
Atmosphere: 5
Food: 5
Service: 5
The staff was very friendly but the food left my stomach hurting. Their juices are delicious, though.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Empanadas
Customer service was horrible! We walked in the restaurant and the lady was on FaceTime. Straight ignoring us like we weren’t there. It gets worst! After waiting for our Empanadas, there was no meat inside. Basically I was eating fry dough. Let’s not forget, they also gave me the wrong order! July 13, 2024 about 8:40pm
Atmosphere: 1
Food: 1
Service: 1
The young woman with an attitude ? ordered a chimi they told me 20 minutes, 30 minutes later it was still not ready.
Atmosphere: 1
Food: 1
Service: 1
All very good my children like cheese empanadas and chicken breasts with potatoes God bless you and millions of blessings [Original] todo muy bueno a mis hijos les gusta las empanadas de queso y las pechugas de pollo con papas Dios los bendiga y millones de bendiciones
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE SERVICE. PEOPLE ARE NOT KIND, THEY DO NOT KNOW HOW TO TAKE ORDERS. THEY DON'T KNOW HOW TO ADD UP THE BILL AND THE FOOD IS HORRIBLE, you can throw it up.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Is open late Friday and Saturday to 5 am and the rest of the week To 1 I think I ordered Argentinian empanadas ham and cheese I said very good and fresh they made in the moment
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Empanadas
I ordered chicken cachapa ,3 chicken quipe and chicken patacon. The order arrived i got 3chicken empanada which i didnt order 1 beef patacon which i didnt order and (the cachapa which was good). I called and told them my order was wrong i dont want that so she told me order one thing and she’ll send over the right stuff. I ordered one empanada when i already paid like 44 dollars for the meal and had to pay an extra 10 to get it delivered. The second order arrived and i got 3 chicken undercooked quipe ,one chicken sandwich and 2 res empanadas. Which i didnt order I dont like that meat this is why i ordered chicken. Still got my order wrong after i called and told them. They need better service and get these orders right. This is the 2x its happened.
Food: 1
Service: 1
Terrible service and terrible customer service, apart from the fact that when you order delivery it arrives after an hour and cold, the last thing they did because I never order there again is that we ordered by Uber to eat two yaroas and they sent the potatoes empty when my husband called him A boy answers and tells him that he did not pay for the meat (apparently they have to put an extra option other than yaroa) and that he called the boss and she said to send the potatoes empty. I understand that if there was some mistake they should have canceled the order. order not to send the nonsense they literally sent 35 dollars lost two already cold fries and a bottled soda
Muy rica la comida ???? pero limpie el
Food: 5
Service: 4
empanadas and juices ,no menu for the rest of the
Food: 3
Service: 3
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