Starbucks

651 Kapkowski Rd, Elizabeth
(908) 965-2102

Recent Reviews

Sort by
Eli Geller

Great Starbucks Spot Inside the Mall — Convenient & Reliable

This Starbucks is one of the most convenient stops inside the Jersey Gardens Mall, and it consistently delivers exactly what you need during a long day of shopping. The location is easy to find, the setup is clean and modern, and the atmosphere is relaxed enough that you can take a quick breather before heading back out.

The staff here deserve a mention — they’re friendly, patient, and handle the constant mall traffic with real professionalism. Even when the line looks long, they move things along efficiently, and the service always feels warm and upbeat.

Seating inside is comfortable, and it’s a great place to pause, regroup, or get a little work done if you’re passing through. Whether you’re grabbing something on the go or just looking for a quiet corner in a busy mall, this Starbucks is a reliable stop.

Always a solid experience and a dependable part of the mall routine. Highly recommend if you’re in the area!

Atmosphere: 4

Food: 4

Service: 5

Ashly Sanz

The absolute worse customer service and coffee.

Atmosphere: 1

Food: 1

Service: 1

Mikah Johnson

Said I would give this place one more try. So I did. And to my surprise there was a wonderful soul named Mary working there. She made sure that I got the drink I wanted, the way I wanted it! She went above and beyond and personalized the service! In a field of coffee options in this mall; there stood out a person who takes pride in her work and customer service!! She made me a customer again!! THANK YOU MARY FOR BEING AWESOME ON A DAY THAT I NEEDED AWESOMENESS!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Mobashar Riaz

Value of Money 10 out of 10

Atmosphere: 5

Food: 5

Service: 5

lethe river

⭐ 1 Star Review:
Always late and unprofessional. The manager is extremely rude — you can’t even talk to anyone if you need help because they all have an attitude. One of the employees threw a cleaning towel on the counter when I only asked for a paper tray for my cups. I told the manager about it, but she didn’t even listen. She just kept saying “Have a nice day” over and over again instead of helping. Very disappointing service.

Atmosphere: 1

Food: 1

Service: 1

rosa noboa

Absolutely terrible customer service.
I wanted a tall iced brown shaken oat milk espresso with cold foam but in a grande cup because they throw away some espresso to fill up the tall with cold foam. So instead of waste and what I paid for just put it all in a grande cup. They said no when I have for years been getting it like this. The managers were extremely rude and had such poor attitudes and embarrassed me in front of everyone as if I were asking for something outlandish. it’s a shame because Starbucks is the one place that the standard of customer service has always been held high.

The worst location.
Shane on you!

Bernadette Lampera

Really nice service. Nice and polite.

Atmosphere: 5

Food: 5

Service: 5

Veronika Kvaratskhelia

Unprofessional, tactless, and rude staff.
People like this should not be working in public settings.

Atmosphere: 1

Food: 1

Service: 1

Matthew Curry

Excellent service, great coffee…get some more seating please!

Atmosphere: 3

Food: 5

Service: 5

Guillermo Gabriel Anzalaz Maidana

I don’t recommend this place. The wait time is extremely long. I had to leave without my product, even though I paid for it, because of the delay. I asked for a refund, but they didn’t give it to me.

Ryan Saturley

Love the people, hate the new Starbucks. They've lost their way. Horrible atmosphere. I go out of my way to avoid stores with no seating or bathrooms. The new counter service makes me feel like people are cattle to their corporate office.

Atmosphere: 1

Food: 5

Service: 5

Singh

Great

Atmosphere: 5

Food: 5

Service: 5

Talita Reis

I was in line when the employee herself passed a customer in front of us. Thank you Laura. Your rush to work shows a lack of sense with customers. Welcome starbucks jersey gardem mall.

Atmosphere: 5

Food: 5

Service: 1

Mike Teals

This store doesn’t wear gloves why preparing food. Did not wash hand after picking in noise.

Atmosphere: 1

Food: 1

Service: 1

Lucy García

Latte is horrible. It taste like warm milk. No coffee flavor at all. $10 plus tax down the drain.

Atmosphere: 3

Food: 3

Service: 3

Loading...