Pierre & Michel Authentic French Bakery

I will never return to this establishment. While the food can be delicious at times, the service—and more importantly, the way the owner treats both staff and customers—is deeply disappointing and frankly unacceptable. I’ve personally witnessed the owner yelling at his employees in a way that no one should ever be spoken to, let alone in a professional environment. It was uncomfortable and honestly heartbreaking.

I once called ahead to ask a simple question, and the employee on the phone was extremely rude. At first, I was upset—but after what I’ve seen, I can’t even blame her. If I had to work under someone who constantly berates and humiliates me, I’d probably be on edge too.

To make matters worse, I drove over 40 minutes to the Elmwood Park location, arriving right when they opened—7:02 AM—only to be told they were out of croissants, out of baguettes, and the so-called “fresh” berry tart was anything but fresh. How does that even happen first thing in the morning?

Another time, I called to ask about a mille-feuille (which, by the way, is listed on the online menu), and I was met with a rude, dismissive tone. I was told it wouldn’t be made at all, with zero explanation—just attitude. I don’t understand how something can be listed as available yet be completely off-limits when asked about.

It’s one thing for a restaurant to have off days. But it’s another thing entirely when poor management, disrespectful treatment, and unprofessional behavior become the norm. No food is worth that kind of experience.

Great bread and pastries

Got the butter croissant — not the best, but pretty good. The chocolate custard croissant was amazing, though! Would come again.

Pastry was not fresh
Update: Thank you for your reply,
I wanted to edit my initial review as.I failed to mention that the customer service was pretty decent, the young lady answered my questions and was pretty helpful.
the pastry looked fancy and the taste was definitely present except it was Not la patisserie du jour and that was the reason for my disappointment, . Maybe I should have asked though
I will definitely return, and give it another try !!

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Eclairs, French Pastries, Tarts

So glad I got some baguettes!!!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baguette, French Pastries

The cream is the best part of this pastry. I understand you have a different pastry chef. Please fix this. The third picture shows it could be a 5 star pastry, again.

Atmosphere: 5

Food: 3

Service: 5

You are geniuses! It’s art. Thank you!

This is really delicious gourmet pastry. Highly recommend. Yum yum yummy. Thanks to Tatiana! For bring this home.

Food: 4

This place is amazing. I have never had a bad pastry or cake

Atmosphere: 4

Food: 5

Service: 5

Excellent croissants. We tried almond, chocolate and apple. All were fantastic. Also good pastry.

Food: 5

Service: 5

Recommended dishes: Apple Croissants, French Pastries, Almond Croissant

Only go for my wife . Desserts and bread are amazing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baguette, Macarons, Creme Brûlée, Creme Brulee, Birthday Cake, Hazelnut Cake

Excellent, all deserts delicious 🤤🥰😍😍

Atmosphere: 4

Food: 5

Service: 5

Has to be one of the Best bakeries in the state. I love their croissants!!! It’s fresh flakey and rich with flavors. Cup of coffee and a croissant with eggs is a chefs kiss!! Definitely recommend coming here for croissants and even their desserts!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Apple Croissants, French Pastries

Good service

Atmosphere: 5

Food: 5

Service: 5

Nice place 😀