Brownstone Pancake Factory (Englewood Cliffs, NJ)

This is a little tough in that the fun drinks, toppings and food menu definitely caters to the sweet tooth, but they do run the business like a clock. I can do without the jammed and often angry people in the parking lot, the long waits (we parked close the Bicycle Club a few blocks away to avoid the lot) and the rushed indifferent server, with solid eggs (over easy done right) greasy bacon, good pancakes with fresh fruit, cool coffee and Moca (waiting for awhile). We've been here a half dozen times and you should go just to see the creations, but the bubble machine and load birthday celebrations were a bit much. Keep in mind this is a diner with some flair. Put it above all other diners and expect some fun but keep it in perspective.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Breakfast Combo

Too much food! Giant portions! Overall, the food is good, very tasty, but come hungry. Booths are a little tight, prices are very reasonable. Great breakfast foods! They also have burgers, wraps, salmon, salads, etc. Their shakes are also big and thick.

Kid-friendliness: Lots of kids birthdays are held there and they play Loony Toons and Flintstones in kids area.

Atmosphere: 5

Food: 4

Service: 4

I’ve been here before but today? Insanity.
I’m not sure if this is just a typical Sunday bc I usually come on Saturdays, but idk what was happening. There were two families who came in stating they were coming in because they were waiting for an hour + and people were seated before them with the same amount of people. My issue was, as I was waiting I was pushed not once but twice by the same waitress and not one did she say apologize or anything. I had actually moved away for her not to push me again, bc you know accidents happen but there was more than enough space the second time. We just made the decision to leave. Message to this waitress, I used to work in service and hospitality learn some decorum it goes a long way.

Tiny parking lot for such a busy place. The cops are already stationed around the restaurant to steal from those who try to get food. They will ticket and take your car.

Atmosphere: 3

Food: 3

Service: 2

Went to lunch with my aunt and cousins. Waitress took a long time to take our drink orders then longer to bring drinks then even longer to take our order and bring our food. We did not get all our food in the end had to ask for more silverware and the food was not great. The waitress saw my aunt was unhappy and did not care she did not seem to care at all about providing poor service. We will not be coming back

Atmosphere: 1

Food: 2

Service: 1

This place has drastically changed over the past few years. From blowing bubbles across the whole dining area to sing happy birthday, to an extremely noisy and crowded environment, this place is starting to mimic an IHOP. This place is not worth the 30 minute wait on a Sunday afternoon, nor the $20 milkshake prices. Be prepared to fight for parking, and to just get your name on the waiting list.

Atmosphere: 1

Service: 2

We arrived around 8:30. We were seated immediately, and the hostess and the waiter were great. Clean and well lit restaurant. The busboys/ men were great and very friendly. The bathroom that I used was very clean. Plenty of parking.
The food was great ; nice presentation and delicious. The fries are excellent !
Our group had pancakes and omelet and tea , and all tasted great.

The restaurant got very busy as the morning progressed. I’m very happy that I got there early. By the time we left , the parking lot was packed. There was a line of cars waiting for spots to open up. Very popular restaurant and worth the wait.

Kid-friendliness: Kid’s menu available.

Atmosphere: 4

Food: 5

Service: 4

The food we ordered was good I ordered the pancake was excellent , waiting only t’was takes long and parking is limited.
Service fairly acceptable.

Atmosphere: 3

Food: 4

Service: 3

Tried to come here today wanted to try this place couldn’t park. Ruined my Sunday Anniversary thanks for nothing. I went to both locations and both places I couldn’t enter. The other I waited for parking and someone came and jumped in front of me and took the parking. I was done with stupidity.

Waiter messed up my order. I asked for nutella banana pancakes and have brought out banana nut. Everything else was tasty and my son enjoyed his birthday breakfast. Prices werent bad either between breakfast and drinks. If you order a lot of food you will definitely get your moneys worth.

Atmosphere: 5

Food: 4

Service: 4

The food is the best, the atmosphere is good and the place is very nice, but the parking is complicated, it seems like there are no rules, people fight for a spot, I waited 30 minutes and when I found a spot another car came in from the other side and parked, and I didn't care about the wait of the others, they should do something about this

Great service , the menu is huge. If you are going for the first time, it will probably be a good idea to check the menu ahead to save some time. The place gets pretty crowded on the weekends, so best to plan ahead. Should definitely try their shake and pancake of the week.

Atmosphere: 4

Food: 4

Service: 5

This was our family’s favorite spot, mainly because of the delish gluten free pancakes. They have since changed the recipe and they are now actually disgusting. We had them remake them because we thought maybe they were just undercooked but both times came out with a raw mushy middle.

Dietary restrictions: Gluten free

Atmosphere: 3

Food: 1

Service: 4

The brunch special was delicious and came with the soup of the day. The Cali Benedict special was good and a big portion. A fun twist on eggs Benedict- chicken sausage and served over a mini waffle. Would have liked the server to have been easier to get a hold of for coffee refills .

Atmosphere: 5

Food: 5

Service: 3

First the Mac cheese was like if it was of the dollar tree I didn’t like the food I almost vomit my stomach was hurting. But the place was so beautiful The employees were so nice but just the food no. And the water was like if it was of the sink. But then of all of that everything was great

Atmosphere: 4

Food: 2

Service: 5