Today my bf and I went to get Chipotle and had the most pleasant customer service experience with Chris, who gave great suggestions with a smile and allowed my bf to taste test the new spicy&sweet chicken before deciding to have it (loved it tbh). This is the best customer service experience we’ve had at this location in a long time.
Service: 5
Recommended dishes: Burrito Bowl
Kimberly Pollack
they are always messing up my orders, its like nobody pays attention to what their doing.
Jimmy Giraldo
One of the worst customer service experiences there can be, it has many employees but you can always see people standing and no one answers, they just spend the time talking to each other and laughing, what a shame that the service is so
Atmosphere: 1
Food: 4
Service: 1
Carla Shears-Jones
Very messy server was a nice young man who seemed overwhelmed. Food was extra salty and not fresh. The overall appearance was very sloppy.
Atmosphere: 1
Food: 2
Service: 3
Not me reviewing
I got to Chipotle around 8:25 , I waited online , but there was no white rice only for mobile orders , so I left the store and ordered online to pick up at 8:40 , when I got there I waited there 5 until an employee acknowledge me . Even tho there were many employees free to do so , including a manager who was wearing pajamas….when I got my bowl it was cold and skimpy , as it usually is when it’s places as a mobile order.
Atmosphere: 1
Food: 1
Service: 1
Tyler Diminick
This is the absolute worst chipotle I have ever been to. Every single employee looks like they want to jump off a cliff. They move slower than molasses in January. They are missing half the ingredients everytime I come here. There is almost always three employees just hanging out behind the counter talking while numerous customers are waiting to be served, pay their bills, or pick up their togo food. As someone who has spend over a decade in food and beverage I would utterly embarrassed to call this restaurant mine. Who ever owns this horrible idea of a restaurant should close this down and never ever ever own a restaurant ever again. You're an embarrassment to food and beverage everywhere. Please sell this to someone who knows how to run a restaurant. You've turned chipotle from one of my favorites to a restaurant I never want to eat at again. Garbage restaurant with garbage employees and I strongly recommend anyone reading this to never visit this establishment.
Atmosphere: 1
Food: 1
Service: 1
Wangbong Lee
Every time, something is missing.
Atmosphere: 2
Food: 2
Service: 2
KIRA GREEN
There were are few issues with my takeout order but the issues were addressed after some persistence on my end. I think they can be a little friendlier, the attitudes in there I was confronted with were not inviting at all. The app didn't suggest other options or notify me items were 86'd, I found out after picking up my order and realizing it was inaccurate. They substituted without getting an authorization to do so.They shouldn't assume that would be okay especially with food preferences and food allergies. They could have even called me as my number was big and bold on the order. I could have also decided not to get the item again. Overall everything was fresh but next time I'll try to order in the store, that's normally what I do. I actually ordered online because I noticed I left my wallet home.
Atmosphere: 4
Food: 4
Service: 4
S. A.
First time at this location & they can do soooo much better. They were out of bell peppers & onions, napkins, spoons, berry agua fresca… tables weren’t clean… I told the manager about all the issues & all he did was tell me he doesn’t have enough people & refilled the napkin dispenser. I still don’t have a spoon a the drink I want. The bar is missed on so many different levels & it’s cold in here.
Atmosphere: 1
Food: 5
Service: 2
Mariana Shin
What is going on in here? They are stingy with the rice, there are a dozen cashiers just standing there and don’t even notice the customers waiting. Oh but when they do pick up orders they rush. When one of them is front of me changing ingredient they don’t greet me or tell me someone is coming. Nothing zilch. Gosh do better, then your wonder why people don’t tip you.
WORSE CUSTOMER SERVICE . She’s RACIST , over chargers the food and chipotle needs to fire her !!!!!
Service: 1
Yeşeren Yaprak
Came to pick up an order. I said “excuse me” to the lady. She put up her finger on my face and left in silence. Turns out she was the manager!
Atmosphere: 1
Food: 1
Service: 1
Jess & Yusef Rhymer
This location never has your order ready on time. The last two weeks in a row I ordered through the app. Both times I waited 15 additional minutes over the estimated time I scheduled it to be ready. The manager said they were short staffed, meanwhile no one was in line. I could have ordered my $70 order at the counter and had it faster. I won’t be waisting my time at this location any longer.
Atmosphere: 2
Food: 4
Service: 1
Jonathan Almonte
Everytime I walk in this place it’s a mess. Found a piece of aluminum foil inside of my cream cheese. Managers and staff should do a better job inspecting the work area and food.
Atmosphere: 2
Food: 4
Service: 1
Dipty Patel
Terrible service. They also didn't have rice or beans. Zero customer service.
Today my bf and I went to get Chipotle and had the most pleasant customer service experience with Chris, who gave great suggestions with a smile and allowed my bf to taste test the new spicy&sweet chicken before deciding to have it (loved it tbh). This is the best customer service experience we’ve had at this location in a long time.
Service: 5
Recommended dishes: Burrito Bowl
they are always messing up my orders, its like nobody pays attention to what their doing.
One of the worst customer service experiences there can be, it has many employees but you can always see people standing and no one answers, they just spend the time talking to each other and laughing, what a shame that the service is so
Atmosphere: 1
Food: 4
Service: 1
Very messy server was a nice young man who seemed overwhelmed. Food was extra salty and not fresh. The overall appearance was very sloppy.
Atmosphere: 1
Food: 2
Service: 3
I got to Chipotle around 8:25 , I waited online , but there was no white rice only for mobile orders , so I left the store and ordered online to pick up at 8:40 , when I got there I waited there 5 until an employee acknowledge me . Even tho there were many employees free to do so , including a manager who was wearing pajamas….when I got my bowl it was cold and skimpy , as it usually is when it’s places as a mobile order.
Atmosphere: 1
Food: 1
Service: 1
This is the absolute worst chipotle I have ever been to. Every single employee looks like they want to jump off a cliff. They move slower than molasses in January. They are missing half the ingredients everytime I come here. There is almost always three employees just hanging out behind the counter talking while numerous customers are waiting to be served, pay their bills, or pick up their togo food. As someone who has spend over a decade in food and beverage I would utterly embarrassed to call this restaurant mine. Who ever owns this horrible idea of a restaurant should close this down and never ever ever own a restaurant ever again. You're an embarrassment to food and beverage everywhere. Please sell this to someone who knows how to run a restaurant. You've turned chipotle from one of my favorites to a restaurant I never want to eat at again. Garbage restaurant with garbage employees and I strongly recommend anyone reading this to never visit this establishment.
Atmosphere: 1
Food: 1
Service: 1
Every time, something is missing.
Atmosphere: 2
Food: 2
Service: 2
There were are few issues with my takeout order but the issues were addressed after some persistence on my end. I think they can be a little friendlier, the attitudes in there I was confronted with were not inviting at all. The app didn't suggest other options or notify me items were 86'd, I found out after picking up my order and realizing it was inaccurate. They substituted without getting an authorization to do so.They shouldn't assume that would be okay especially with food preferences and food allergies. They could have even called me as my number was big and bold on the order. I could have also decided not to get the item again. Overall everything was fresh but next time I'll try to order in the store, that's normally what I do. I actually ordered online because I noticed I left my wallet home.
Atmosphere: 4
Food: 4
Service: 4
First time at this location & they can do soooo much better. They were out of bell peppers & onions, napkins, spoons, berry agua fresca… tables weren’t clean… I told the manager about all the issues & all he did was tell me he doesn’t have enough people & refilled the napkin dispenser. I still don’t have a spoon a the drink I want. The bar is missed on so many different levels & it’s cold in here.
Atmosphere: 1
Food: 5
Service: 2
What is going on in here? They are stingy with the rice, there are a dozen cashiers just standing there and don’t even notice the customers waiting. Oh but when they do pick up orders they rush. When one of them is front of me changing ingredient they don’t greet me or tell me someone is coming. Nothing zilch. Gosh do better, then your wonder why people don’t tip you.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
WORSE CUSTOMER SERVICE . She’s RACIST , over chargers the food and chipotle needs to fire her !!!!!
Service: 1
Came to pick up an order. I said “excuse me” to the lady. She put up her finger on my face and left in silence. Turns out she was the manager!
Atmosphere: 1
Food: 1
Service: 1
This location never has your order ready on time. The last two weeks in a row I ordered through the app. Both times I waited 15 additional minutes over the estimated time I scheduled it to be ready. The manager said they were short staffed, meanwhile no one was in line. I could have ordered my $70 order at the counter and had it faster. I won’t be waisting my time at this location any longer.
Atmosphere: 2
Food: 4
Service: 1
Everytime I walk in this place it’s a mess. Found a piece of aluminum foil inside of my cream cheese. Managers and staff should do a better job inspecting the work area and food.
Atmosphere: 2
Food: 4
Service: 1
Terrible service. They also didn't have rice or beans. Zero customer service.
Food: 1
Service: 1