My first impression was, nobody said hi or how can I help you as we entered the store and approached the counter despite no one being in line. Then a girl approached the register and turned her back at us, I was with my wifr and young daughters. The qas another woman on the other side of the counter and did not say hi either, busy doing something else,. FInally the girl faced us to take our order without saying anything and no smile. We placed the order and again no smile, no thank you, nothing. Even after giving her a tip. As we were sitting down the lady busy behind the counter was greeting the costumers who entered the store. So what do I think? I don't know in that I was something usual, Then a young boy opening a box in the counter that he brought from the back, took an order and was served the order, I mean that is the place where you serve food The box was probably not sanitized, he did not wash his hands, I believe he should wear gloves, I also believe that if they are serving food, they should not handle reciepts and serve food with the same gloves due to cross contamination by chemicals from the heat reciepts.
Atmosphere: 3
Food: 3
Service: 3
Caroline Claus
The 2 girls working today at 2:00pm were too busy talking about getting high at a party and too deep in their disgusting conversation to acknowledge any customer. They took far too long to make my drink because they kept pausing to make hand gestures to each other and reenacting whatever drama they were rambling on about. Unsurprisingly my drink tasted subpar. Safe to say I won’t be coming back here.
Randy Dalana
Terrible
G G
On a busy street but surprisignly efficient and not overly crowded
Atmosphere: 5
Food: 5
Service: 5
Hana Sung
Let me start by saying I’ve never written a google review in my life, but I’ve also never met people so incredibly stupid in my life. This spot was not busy at all and I only ordered TWO drinks. Waited 15 mins while watching the one barista so preoccupied with making a drink for a man who hasn’t even paid yet. After 15mins they handed me ONE drink and called it a day. So I asked where my other one was, and they’re telling me I only ordered one even after I showed my receipt. Rightttt so you’re telling me one grande green tea frap totals to over $12? Bro had to go over to the cashier to confirm with her that I paid for two drinks as if common sense don’t exist. Anyways love my Starbucks friends at the NYC 405 Broadway location.
Service: 1
Zenzile Tonge
Horrible service for the following reasons: 1. Out of everyone who walked in and was greeted openly and welcoming, I was not. Ok cool. 2. Went on to order my breakfast sandwich, was not greeted again by the cashier nor was the Impossible sandwich listed on the breakfast menu. 3. Failed to ask my name for my order. 4. Food and beverage was left on the counter without calling my name which led to my order being cold and watered down. 5. Asked for water and expressed my grievances politely to the barista and was completely dismissed/ignored 6. Sat to charge my phone for a moment. The outlets weren’t suitable for the new iPhone 15 charging head, spoke with the manager and was dismissed but was not offered any solutions of other nearby charging portals 7. Now I’m standing until my phone reaches a decent battery level of at least 30%
After I just patronize this location, this sucks ! We honestly have to do better as a community. I’m disappointed to say the least and won’t be back.
Atmosphere: 1
Food: 5
Service: 1
Tony Lee
Awkward layout with a long ramp right up the middle of the place leading into a brick column and pipe. Who designed this place? The good thing is this place is larger than it appears with a spacious area for pickup and a relatively large seating area. It also has the saddest pastry section I've ever seen in a Starbucks. At 10:15 in the morning, they did not have any muffins or plain bagels for sale even though there were a few on display in the pastry case. Service was relatively quick with everybody working hard behind the counter. Turnover was relatively quick and most of the customers appeared to have arrived on foot.
Atmosphere: 3
Service: 4
William Forman
Starbucks is usually awesome but sometimes they just dump it in to the cup and it’s all melted like they don’t even put ice and then the workers decide to just not show up on may 14th making them open late when I can’t go when they open
Atmosphere: 3
Food: 5
Service: 3
Michael Klein
This was really a horrendous Starbucks experience. I waited 20 minutes for my cappuccino, with the explanation that they are short staffed. If I had been informed in advance about the long wait, I would have understood and gone elsewhere. I won’t be coming back to this location.
Needed a shot of milk because my dirty chai was super sweet despite asking for less pumps. The audacity of being charged $4 for hot milk to fix your issue is hilarious.
Service: 2
Tiarra Laurino
If I can give zero stars I would , I Went there for breakfast with my mother in law and I had two gift cards I had as gifts so might as well use them right, I never go to Starbucks so I ordered my stuff gave them the first gift card obviously it works then there was a zero balance then the person at the register gives it back to me I then hand them the next one to pay for the rest of my stuff and in the moment they ask if I want to throw out the one with zero balance I said yes they took it from me and had put the other one down that had money on it then scans the zero balance once again then says there’s no money on the second one which I was confused about and they had just thrown them both out before I can process what just happened and when I was trying to talk to the cashier about it said how she can take them out the trash and check them but has to deal with the line first that’s forming behind us , they do what they need to do with everyone else then refuses to take the cards out the trash now and get the I’m assuming the manager involved and told them a whole different story from what actually happened , there was $20 on that unused card now in the trash ! They are not able to help out if something goes wrong.
Sherap Tamang
Mobile order services is very slow than other
Atmosphere: 1
Emre Andic
How disgusting is that ! I ordered Americano with light h&H he just dumped the whole milk in it , threw some to the sink and gave it to me . I asked him it’s light h&h right now. He just said lol I can’t even taste the coffee bc of the milk
Atmosphere: 1
Food: 1
Service: 1
Carlos Acevedo
What happened to this location??? It used to be a fast, well staffed, and friendly location. Went there today Sunday 12/8/24 , I used mobile ordering and place my order way ahead of time. Though I thought. I got there and still waited for almost 20 minutes. There were only 4 people working on a Sunday at 10am. The amount of people waiting was insane. Once I got my drinks, the hot foods were already cold. I didn’t care at that point , just wanted to get the hell outta there. Time to find another location.
My first impression was, nobody said hi or how can I help you as we entered the store and approached the counter despite no one being in line. Then a girl approached the register and turned her back at us, I was with my wifr and young daughters. The qas another woman on the other side of the counter and did not say hi either, busy doing something else,. FInally the girl faced us to take our order without saying anything and no smile. We placed the order and again no smile, no thank you, nothing. Even after giving her a tip. As we were sitting down the lady busy behind the counter was greeting the costumers who entered the store. So what do I think? I don't know in that I was something usual, Then a young boy opening a box in the counter that he brought from the back, took an order and was served the order, I mean that is the place where you serve food The box was probably not sanitized, he did not wash his hands, I believe he should wear gloves, I also believe that if they are serving food, they should not handle reciepts and serve food with the same gloves due to cross contamination by chemicals from the heat reciepts.
Atmosphere: 3
Food: 3
Service: 3
The 2 girls working today at 2:00pm were too busy talking about getting high at a party and too deep in their disgusting conversation to acknowledge any customer. They took far too long to make my drink because they kept pausing to make hand gestures to each other and reenacting whatever drama they were rambling on about. Unsurprisingly my drink tasted subpar. Safe to say I won’t be coming back here.
Terrible
On a busy street but surprisignly efficient and not overly crowded
Atmosphere: 5
Food: 5
Service: 5
Let me start by saying I’ve never written a google review in my life, but I’ve also never met people so incredibly stupid in my life. This spot was not busy at all and I only ordered TWO drinks. Waited 15 mins while watching the one barista so preoccupied with making a drink for a man who hasn’t even paid yet. After 15mins they handed me ONE drink and called it a day. So I asked where my other one was, and they’re telling me I only ordered one even after I showed my receipt. Rightttt so you’re telling me one grande green tea frap totals to over $12? Bro had to go over to the cashier to confirm with her that I paid for two drinks as if common sense don’t exist. Anyways love my Starbucks friends at the NYC 405 Broadway location.
Service: 1
Horrible service for the following reasons:
1. Out of everyone who walked in and was greeted openly and welcoming, I was not. Ok cool.
2. Went on to order my breakfast sandwich, was not greeted again by the cashier nor was the Impossible sandwich listed on the breakfast menu.
3. Failed to ask my name for my order.
4. Food and beverage was left on the counter without calling my name which led to my order being cold and watered down.
5. Asked for water and expressed my grievances politely to the barista and was completely dismissed/ignored
6. Sat to charge my phone for a moment. The outlets weren’t suitable for the new iPhone 15 charging head, spoke with the manager and was dismissed but was not offered any solutions of other nearby charging portals
7. Now I’m standing until my phone reaches a decent battery level of at least 30%
After I just patronize this location, this sucks ! We honestly have to do better as a community. I’m disappointed to say the least and won’t be back.
Atmosphere: 1
Food: 5
Service: 1
Awkward layout with a long ramp right up the middle of the place leading into a brick column and pipe. Who designed this place? The good thing is this place is larger than it appears with a spacious area for pickup and a relatively large seating area. It also has the saddest pastry section I've ever seen in a Starbucks. At 10:15 in the morning, they did not have any muffins or plain bagels for sale even though there were a few on display in the pastry case. Service was relatively quick with everybody working hard behind the counter. Turnover was relatively quick and most of the customers appeared to have arrived on foot.
Atmosphere: 3
Service: 4
Starbucks is usually awesome but sometimes they just dump it in to the cup and it’s all melted like they don’t even put ice and then the workers decide to just not show up on may 14th making them open late when I can’t go when they open
Atmosphere: 3
Food: 5
Service: 3
This was really a horrendous Starbucks experience. I waited 20 minutes for my cappuccino, with the explanation that they are short staffed. If I had been informed in advance about the long wait, I would have understood and gone elsewhere. I won’t be coming back to this location.
Service: 1
Amazing service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Needed a shot of milk because my dirty chai was super sweet despite asking for less pumps. The audacity of being charged $4 for hot milk to fix your issue is hilarious.
Service: 2
If I can give zero stars I would , I Went there for breakfast with my mother in law and I had two gift cards I had as gifts so might as well use them right, I never go to Starbucks so I ordered my stuff gave them the first gift card obviously it works then there was a zero balance then the person at the register gives it back to me I then hand them the next one to pay for the rest of my stuff and in the moment they ask if I want to throw out the one with zero balance I said yes they took it from me and had put the other one down that had money on it then scans the zero balance once again then says there’s no money on the second one which I was confused about and they had just thrown them both out before I can process what just happened and when I was trying to talk to the cashier about it said how she can take them out the trash and check them but has to deal with the line first that’s forming behind us , they do what they need to do with everyone else then refuses to take the cards out the trash now and get the I’m assuming the manager involved and told them a whole different story from what actually happened , there was $20 on that unused card now in the trash ! They are not able to help out if something goes wrong.
Mobile order services is very slow than other
Atmosphere: 1
How disgusting is that ! I ordered Americano with light h&H he just dumped the whole milk in it , threw some to the sink and gave it to me .
I asked him it’s light h&h right now.
He just said lol
I can’t even taste the coffee bc of the milk
Atmosphere: 1
Food: 1
Service: 1
What happened to this location??? It used to be a fast, well staffed, and friendly location. Went there today Sunday 12/8/24 , I used mobile ordering and place my order way ahead of time. Though I thought. I got there and still waited for almost 20 minutes. There were only 4 people working on a Sunday at 10am. The amount of people waiting was insane. Once I got my drinks, the hot foods were already cold. I didn’t care at that point , just wanted to get the hell outta there. Time to find another location.
Atmosphere: 3
Food: 4
Service: 1
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