Baskin-Robbins
378 Passaic Ave, Fairfield
(973) 276-7966
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9:21 pm already closed
The ice cream sucked. Tasted like it defrosted and was re frozen. Not worth the calories
The employees were clearly so apathetic. They gave me the wrong item, didn’t apologize, made excuses, and tried to convince me that what they’d given me instead was better than what I ordered.When I was ordering at the drive thru, they asked a bunch of questions that showed they hadn’t been listening. I repeated my order and they still gave me the wrong item. When I corrected them, they said they didn’t even have that item. When I pointed out it was on their menu, someone else came over and told me that what they were trying to give me was so much better and the ice cream flavor I wanted was “frozen and nasty” which is such a d*** thing to say because Ice cream is frozen. I said I still wanted the flavor I ordered, not the random other flavor they were trying to give me.I heard them complaining about me before they closed the window.
great business staff member named jordan is a pleasure love that guy. But mostly they need to clean the donuts but great dunkin very clean
great business staff member named jordan is a pleasure love that guy. But mostly they need to clean the donuts but great dunkin very clean
Joanne (hope I spelled her name right) provided the best customer service I've received in a while! We need more people like her. I would appreciate if she is recognized for her outstanding service and kindness in going the extra mile
They were very nice
Love that Reese's Layer Sundae
Worst Service Ever. They are only good at ignoring their customers and not even trying to help them.
if I could give 0 Stars I would I guess the owner of this establishment owns too many other facilities and he really doesn't care about this one or his money because I'm a mechanic and I could run this place better
Restaurantji Recommends
The employees were clearly listless and apathetic. They gave me the wrong item, didn’t apologize, made excuses, and tried to convince me that what they’d given me instead was better than what I ordered. When I was ordering at the drive thru, they asked clarifying questions that showed they hadn’t been listening. I had to repeat my order which was fine but the annoying part was when they handed me the incorrect item. When I corrected them, they said they didn’t even have that item. When I responded it was on their menu, someone else came over and told me that what they were trying to give me was so much better and the ice cream flavor I wanted was “frozen and nasty” which is obviously confusing because Ice cream is normally frozen. I said I still wanted the flavor I ordered, not the random other flavor they were trying to give me. I heard them complaining about me before they closed the window.
Goog selection and clean.
This is the biggest Baskin Robbins I have ever visited. It has wifi, a large flat screen TV, bathrooms, lots of seating including upholstered club chairs as well as tables and chairs. It's clean. It's 24 hours. Service is fast but the only time I've gone is at night when it's empty. I understand it gets crowded during the day. I highly recommend. 4 stars because the cashier didn't know there was a new drink on the menu, which I ordered, and had to turn and look at the menu to see what I was talking about.
Great food
Not actually 24/7. Ordered online for the Dunkin' attached, and when I called to find out why they were closed, the employ told me very angrily that they were not open yet. Change your hours posted please.
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