Very slow service. We'll ordering in the drive-thru was cut of mid order so they could take an order inside the restaurant
TomalAshford
Good service
Atmosphere: 5
Food: 5
Service: 5
Nicky Lozito
This is the worst McDonald’s EVER. Every single time I go to this hell hole there’s always a problem. The food is always cold especially the fries which are supposed to be crispy and hot and salty. Nothing like that. Got a breakfast sandwich bacon agg and cheese biscuit and the biscuit was sooo hard, they are really disgusting. GOD FORBID IF I ASK FOR KETCHUP they look at you as if I ask them for their first born! You tell them you need 5 Ketchup’s and dipping sauce for your chicken nuggets because you know they are going to forget and you get 3 dipping sauce for a 4 piece nugget. They work in a fast food place and they don’t understand ketchup and dipping sauce and numbers. What a mess. I am definitely not going back there anymore. I would drive a little further to get a hot meal and enjoy it and get your money’s worth. I recommend Lincoln Park Nj they are good and even Rt 46 in Pine Brook.
Atmosphere: 1
Food: 1
Service: 1
Z S
Stuff is rude and extremely unprofessional. If you guys are having a party inside don’t accept pick/up inside orders . If you still did you better apologize and ask pick up drive through in kind manner but not wave your hand on me like “get out of here “. Also the cheeseburger was burned and no cheese in filet o fish .
Atmosphere: 1
Food: 1
Service: 1
Christopher Coleman
Foo was fine but it’s freezing cold in there
Atmosphere: 1
Food: 4
Service: 4
Tyler Longley
Every time I've been to this store there's always been some sort of issue, you walk up to order and you wait at least 5-10 minutes for someone to even look at you, doesn't matter if you go in during rush hour, they even ignore you when your the only person in the store, If your on a strict time schedule then this ISNT your store to go to, im extremely disappointed in the service here
Atmosphere: 2
Food: 2
Service: 1
Toni DeFina
Came here to eat with my family. It was freezing inside. I ordered my food at the kiosk for dine in. My food sat at the counter until I went to go get it. When I got to the counter I asked the woman if she could put the heat on , she looked at me smiled, laughed and walked away ( either she ignored me or didn’t speak English). We were missing food and all the food was cold. This was the worst McDonald’s we have eaten at.
Jose Aguilar
on 11/29/2025 i went with 19 people, am not the only one with this review. place was way too cold to eat inside , slow staff i get it we short staff but at least a hi would be nice also , food was barely cooked health department should look in to this. do not recommend. owner if your place its not making money change management .
Atmosphere: 1
Food: 1
Service: 1
Melody Lee
They sell the EXPIRED (30 min) apply pie to us. Not sure if because it is free from the Monopoly deal, they gave the expired one on purpose. Or they just don’t want to waste it and gave whoever ordered it.
1 year ago: The employee didn’t even check if any customers in store and just working on packing the meal for drive-through. The distribution of this store doesn’t make any sense. Should be at least 1 employee for in-store customers, and another one of drive-through We waited for at least 5 min and asked the employee to come, but he still asked us to wait. The food there also not good at all. The French fries and not fresh and too soft. And he didn’t ask if we want any sauces since we can not get any sauces by ourselves. And after giving us the package, he just went back inside. No wonder the reviews here are not good at all. If no more improvement, I don’t think it will attract old or new customers anymore.
It says it's open 24 hours, we wnt at 4 am and they told us it was closed till 4:30.
Brandon R
Got a hamburger patty for a quarter pounder. Also had to wait 7 minutes for this nonsense.
Atmosphere: 1
Food: 1
Service: 1
Jamie Shimizu
Very slow service. Parking lot is small and poorly designed. I counted 17 cars waiting in line the other day. I've waited 15 minutes for mobile orders at times.
Atmosphere: 4
Food: 4
Service: 2
Glenn Bronner
This is the SLOWEST McDonald's I've ever had the pleasure of visiting. If you visit the drive thru here just plan out a day because you might have to wait 30 actual minutes before your food arrives. I had to leave to go back to work a few times. Personally I'm done with this location.
Atmosphere: 2
Food: 1
Service: 1
Kyle Stanley
Went early in the morning for a frappe and one of those $5 meal deals, the second I got to the window the menu changed from lunch to breakfast. I tried to order the McDouble value meal but the person said only breakfast despite just serving the car before me a Big Mac meal. In top of that they gave the wrong frappe but at that point I didn’t care so I just took it and left.
Order never correct
Atmosphere: 3
Food: 5
Service: 3
Very slow service. We'll ordering in the drive-thru was cut of mid order so they could take an order inside the restaurant
Good service
Atmosphere: 5
Food: 5
Service: 5
This is the worst McDonald’s EVER. Every single time I go to this hell hole there’s always a problem. The food is always cold especially the fries which are supposed to be crispy and hot and salty. Nothing like that. Got a breakfast sandwich bacon agg and cheese biscuit and the biscuit was sooo hard, they are really disgusting. GOD FORBID IF I ASK FOR KETCHUP they look at you as if I ask them for their first born! You tell them you need 5 Ketchup’s and dipping sauce for your chicken nuggets because you know they are going to forget and you get 3 dipping sauce for a 4 piece nugget. They work in a fast food place and they don’t understand ketchup and dipping sauce and numbers. What a mess. I am definitely not going back there anymore. I would drive a little further to get a hot meal and enjoy it and get your money’s worth. I recommend Lincoln Park Nj they are good and even Rt 46 in Pine Brook.
Atmosphere: 1
Food: 1
Service: 1
Stuff is rude and extremely unprofessional. If you guys are having a party inside don’t accept pick/up inside orders . If you still did you better apologize and ask pick up drive through in kind manner but not wave your hand on me like “get out of here “. Also the cheeseburger was burned and no cheese in filet o fish .
Atmosphere: 1
Food: 1
Service: 1
Foo was fine but it’s freezing cold in there
Atmosphere: 1
Food: 4
Service: 4
Every time I've been to this store there's always been some sort of issue, you walk up to order and you wait at least 5-10 minutes for someone to even look at you, doesn't matter if you go in during rush hour, they even ignore you when your the only person in the store, If your on a strict time schedule then this ISNT your store to go to, im extremely disappointed in the service here
Atmosphere: 2
Food: 2
Service: 1
Came here to eat with my family. It was freezing inside. I ordered my food at the kiosk for dine in. My food sat at the counter until I went to go get it. When I got to the counter I asked the woman if she could put the heat on , she looked at me smiled, laughed and walked away ( either she ignored me or didn’t speak English). We were missing food and all the food was cold. This was the worst McDonald’s we have eaten at.
on 11/29/2025 i went with 19 people, am not the only one with this review.
place was way too cold to eat inside , slow staff i get it we short staff but at least a hi would be nice also , food was barely cooked health department should look in to this. do not recommend. owner if your place its not making money change management .
Atmosphere: 1
Food: 1
Service: 1
They sell the EXPIRED (30 min) apply pie to us. Not sure if because it is free from the Monopoly deal, they gave the expired one on purpose. Or they just don’t want to waste it and gave whoever ordered it.
1 year ago: The employee didn’t even check if any customers in store and just working on packing the meal for drive-through. The distribution of this store doesn’t make any sense. Should be at least 1 employee for in-store customers, and another one of drive-through
We waited for at least 5 min and asked the employee to come, but he still asked us to wait.
The food there also not good at all. The French fries and not fresh and too soft. And he didn’t ask if we want any sauces since we can not get any sauces by ourselves. And after giving us the package, he just went back inside.
No wonder the reviews here are not good at all.
If no more improvement, I don’t think it will attract old or new customers anymore.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
It says it's open 24 hours, we wnt at 4 am and they told us it was closed till 4:30.
Got a hamburger patty for a quarter pounder.
Also had to wait 7 minutes for this nonsense.
Atmosphere: 1
Food: 1
Service: 1
Very slow service. Parking lot is small and poorly designed. I counted 17 cars waiting in line the other day. I've waited 15 minutes for mobile orders at times.
Atmosphere: 4
Food: 4
Service: 2
This is the SLOWEST McDonald's I've ever had the pleasure of visiting. If you visit the drive thru here just plan out a day because you might have to wait 30 actual minutes before your food arrives. I had to leave to go back to work a few times. Personally I'm done with this location.
Atmosphere: 2
Food: 1
Service: 1
Went early in the morning for a frappe and one of those $5 meal deals, the second I got to the window the menu changed from lunch to breakfast. I tried to order the McDouble value meal but the person said only breakfast despite just serving the car before me a Big Mac meal. In top of that they gave the wrong frappe but at that point I didn’t care so I just took it and left.
Service: 1
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