Brownstone Pancake Factory (Freehold, NJ)

Unprofessional management

A great experience for us as a family for our daughter’s birthday! The host was very accommodating from the beginning with arranging seating for our party. Our waitress Dezerae was super attentive and willing to explain the specials and anything we had questions about - even shared the fact there would be a cake cutting fee for the cake we brought for our daughter, so that we wouldn’t be surprised by the charge (not all places remember to tell you!). The indoor carousel attraction was a hit with our girls, food quality was great, and we didn’t wait long for fresh, delicious food! A definite recommend and will be coming back in the near future - thank you! 😊

Atmosphere: 5

Food: 5

Service: 5

Came to celebrate my daughter's 9th bday! Perfect!

We got some real good food from there. Did not dine in but picked up instead.

Atmosphere: 5

Food: 5

Service: 5

Me and my partner love this place and every time we have a chance we try to come here since we live 1 hour away and usually everything is great. Sadly today we had this one lady as a server who clearly needs to be taught manners. Everything was okay until the time for us to pay, my partner was paying with his card so the lady comes over and gives him the little paying device they use, she immediately is just hovering over him looking at what he was doing. He ends up rounding up the pay which came out to $2 dollars something so the charge comes up even on his card and then we were going to actually tip her cash but since she was already looking at what he was doing and clearly didn’t like it thinking that was her tip she SNATCHED the device from his hand and rudely walked away rolling her eyes. It was an extremely uncomfortable situation and it honestly made us not want to come here again.

Atmosphere: 3

Food: 5

Service: 1

They give you a pile of food. Everything was delicious but if I order bacon again I won’t ask for it crispy. It was overcooked by a lot but that was my fault for ordering it crispy I guess. It was like eating dust. Everything else was perfect though. Our waitress was amazing the potatoes are so good but i couldn’t eat them all. Definitely won’t leave hungry.

Atmosphere: 5

Food: 4

Service: 5

This place was awesome🔥🔥🔥. There was so much options on the menu and the entire vibe of the place itself was very nice since it had a merry go round for the kids to play on, cartoons on the TVs so the kids could watch, and generally a fun experience if you have any kids and are looking for some family fun while eating actually good food.

Atmosphere: 5

Food: 5

Service: 5

Always enjoy coming here. Portions are a great size. The atmosphere is great and service is wonderful

Atmosphere: 5

Food: 5

Service: 5

J is awesome. She very knowledgeable of the menu, extremely friendly and bubbly, and a pleasant person to talk to. I love her personality!!!

Atmosphere: 5

Food: 5

Service: 5

J was a fantastic hostess, we enjoyed her service and attention.

Atmosphere: 5

Food: 5

Service: 5

Eight of us went out to dinner there. Stacy, our server, was exceptional. Food was good as always.

Atmosphere: 5

Food: 5

Service: 5

First timer here and will definitely be returning!
Our server, Desiree, was so wonderful and welcoming!
The atmosphere is adorable and food was incredibly delicious!

Atmosphere: 5

Food: 5

Service: 5

Large portions good prices friendly service

Atmosphere: 5

Food: 5

Service: 5

I am writing to share what a wonderful experience we had at your restaurant during a brunch for my daughter’s graduation. We truly had an amazing time that exceeded our expectations.
I specifically want to commend our waiter, J. From the moment we arrived until we left, J provided exceptional service. She had great energy and was incredibly attentive to everyone in our group.
Thank you for helping make such a special occasion even more memorable.

Atmosphere: 5

Food: 5

Service: 5

The food is good. The service is very fast . The person who served us was very polite .

Atmosphere: 5

Food: 5

Service: 5