Pizza Hut
53-55 Essex St, Hackensack
(201) 343-8400
Recent Reviews
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Longer wait times due to few servers. Pizza quality average
Good enough. Nice prices
Atmosphere: 5
Food: 5
Service: 5
Great!
Atmosphere: 5
Food: 5
Service: 5
The pizza is as good as any other pizza hot I’ve had. Sadly, the service in this store is terrible. Every time and I mean every time I Oder from this store there is something wrong with my order. And when you call the store, no one answers the phone.
In my most recent order 3 items were missing. When they finally answered the phone they said that they would send the missing items. I’m still waiting.
Atmosphere: 1
Food: 3
Service: 1
Worse place ever. Service is the worse I ever see. I ordered online and when I got to the store they told me my order wasnt ready. After hour and 45 minutes they told they forgot my order. DONT ORDER ONLINE IN THIS PLACE.
Atmosphere: 1
Food: 1
Service: 1
Ordered using pizza app. Only 30-40 min wait on a Friday night. Delivered without an issue. Pizza was a little undercooked but cheese sticks and boneless wings were good.
Food: 3
Service: 5
Really bad food and staff. Employee outside and store empty. My food was made horrible. Had to throw it out. Last time i visited.
Atmosphere: 1
Food: 1
Service: 1
Customer service below 0
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience with this Pizza Hut location. I placed an order for 2 Large pizza over the phone, waited for 1 hour and 30 minutes, and when I called to follow up, I was told they didn’t have my order. When I asked to place a new order, another staff member told me they were too busy and hung up the phone on me five times. This is extremely unprofessional and frustrating. I expect better service from Pizza Hut.Poor service
Atmosphere: 1
Food: 1
Service: 1
Genuinely a great place to remind you to just order from a regular pizza place.
You order cheap pizza, you get cheap pizza quality and missing ingredients.
If youre craving pizza hut because of nostalgia, just don't and get better pizza anywhere else.
To the Pizza hut owner copy pasting the same apology to every comment. Instead of doing that, you should FIX YOUR BUSINESS.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The Pizza 🍕 was too cold and we wait too long
Atmosphere: 1
Food: 1
Service: 1
Only 2 people work and it's very slow because they take a lot of orders, I waited for my order for 50 minutes, it took all my time, their bosses must be very stingy, there are only 2 employees
Atmosphere: 1
Food: 1
Service: 1
Terrible service, terrible staff, and terrible efficiency. The wait time was ridiculous. The staff aren’t pleasant and welcoming.
Their parking lot is also tight and an inconvenience to enter and exit. Overall, I do not recommend this location to anyone. 👎
Atmosphere: 1
Food: 3
Service: 1
they’re actually so slow in the head
June 1st 2025, I placed an order online and went to the location but the employee inside left the door locked, ignored the phone and wouldn't talk to me to get my order, every other time I went there it was fine but not today
Atmosphere: 3
Food: 4
Service: 2
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