The Cheesecake Factory

Great food

Customer service is absolutely disgusting

so We called to make a reservation because the website kept wiping it out every time I hit enter was put on hold for around 10 minutes called back. It finally got me to a hostess who said don't worry about it. Just come in you probably won't need a reservation.
Apparently it's too much work for hostess at cheesecake factory to take a reservation. So I said to them well when I get there if I'm told to wait a 1/2 hour.So what's your name so I could look you up?He said I'm not giving you my name and hung up the quality of service in these types of places.It's like going to a third world country

Unfortunately wouldn’t even give 1 star today. 6-15-2025
I was taken out to brunch and sat at the bar this time.

By where the drinks are made

I ordered the chicken Madeira.
And the lemon ricotta pancakes.

Although it is Father’s Day we expected the food and service to be top tier because that’s what we normally experience.

Welp. Not today.

Utensils 🍴 dirty, glasses above bar dirty.

While watching the bartender Felix make everyone in the restaurants
drinks I was completely mortified and 🤮 grossed out.

Not one time did this guy wash his hands!!!!!!

Handling money ! To squeezing 🍋‍🟩 limes!

Handling his own food, eating it hand to mouth! To putting pineapples and cherries in drinks.

Handling bottles for refilling containers to touching his pockets then scooping ice.

Then leaving the ice scooper in the ice after using it.

Just disgusting 🤢 smh 🤦🏾‍♀️
Not one time did he wash his hands or sanitize them nor weee any gloves used.

Absolutely unacceptable .
Pancakes came out perfect.
My food was cold and stiff like it was plated hours before we even arrived.
Not only did it take over 25 minutes to get my food had to wait even longer to get It remade.

Even spoke to a chef in white coat about what was happening and no manager ever came to the table.

I had water and not one time did anyone ask if I wanted more or offered more and I was at the bar.

Very dissatisfied with today’s food , service and overall experience.

I never have a problem paying for food. However I saw they compt the cold meal but not the meal I waited forever to have them remake.

This place has to do better.

Look at the cameras and see for yourself.
:(

Would not recommend dining here

Always going on a special occasion specially birthdays everything was excellent the service was great the food was good always recommended The cheesecake factory.

Atmosphere: 5

Food: 5

Service: 5

Great food

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Steak, Assorted Cheesecakes

Good service

Atmosphere: 4

Food: 4

Service: 4

The food and services are always great, convenient after a movie at

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad

Fast service but always a wait to dine here
Even with reservation long wait
So what's the point of having a reservtion

Vegetarian options: Good choice for vegetarian

Atmosphere: 5

Food: 4

Service: 5

The Louisiana pasta was so bad, We took my som for his last dinner on this planet as a family. This was our last meal together and he didn’t enjoy it. He’s mad at me, because the food was bad. Just look at this precious little boys face.

Atmosphere: 5

Food: 2

Service: 4

Worst service I have ever received at a Cheesecake Factory. My order was wrong - Ordered a side Caesar salad with grilled chicken, and got a large Caesar salad without chicken. My drink glass was dirty, crusties all over. I sent it back. Took forever to get a new same exact drink - I almost took the water out of my purse to drink. Server did not attend to us at all. Eventually the manager came to ask how we were doing, and I didn't say anything was bad, I just requested what we needed, which were refills, to-go boxes, empty plates taken from our table (we had a tiny 2 person table to begin with - Our 4 large plates hardly fit, I had to move extra things onto the table next to us to not risk knocking anything over,) and a cheesecake menu. She sent our server over eventually with small boxes (too small to fit our food), and asked us what cheesecake we wanted. We also got just once bag, which was awkward because we literally had 5 to-go boxes between the 2 of us and were going back to seperate places. We proceeded to kindly request the cheesecake menu - we were brought 1 menu, but there were 2 of us, we couldn't even have 2 menus? The manager then said the cheesecake was on the house, I am guessing bc we had literally been waiting for attention for about 3 hours... That is WAY too long to be at a restaurant for. We just wanted to socialize, eat, and shop. Obviously it took so long to get everything that the mall closed so we couldn't even shop! Thinking ahead, we said we would like to-go boxes for the cheesecake in addition to our cheesecake. Manager said she would send the cheesecake in the to-go boxes and provide us with forks so we could have a few bites and go. Surprise - no forks were provided. So once we received our cheesecake we paid in cash (because credit card would literally probably take another hour) and left. I know that the restaurant was busy,, it was New Years Eve Eve, but the other tables were visibly getting attention. I kept seeing our waiter go back to other tables, I would make eye contact with him, and he would literally just walk away. We were probably one of the few tables of 2, but we ordered 2 appetizers (even though the server put the salad in incorrectly) and 2 full meals, plus 2 cheesecakes. I do not recommend coming here anymore for a dine-in experience. I used to love it, but I really felt pushed aside last week. In the future, I'll probably just go to Maggiano's or PF Changs. If I want cheesecake, I will order it at the to-go counter instead of sitting in. Boooooooo.

Atmosphere: 2

Food: 5

Service: 1

I only go for the cheesecake, the salted caramel is the

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Assorted Cheesecakes

Where every menu item is a specialty and the options are limitless...this place is a factory! Bustling restaurant on NYE, packed inside and in mall dining section. Food comes quick once you make up your mind several times. TCF uses front and back waiter system to turn over tables quickly. Portions are above average and if the menu item says spicy, there is some heat. And yes, there are skinny menu items. Cocktail was good, beer options very limited and surprised TCF doesn't offer local craft. Unless you are a big eater, cheesecakes can be taken home

Atmosphere: 4

Food: 4

Service: 4

It's always a special place

Atmosphere: 5

Food: 5

Service: 4

Waiting time and a dish was missing from the order

Atmosphere: 3

Food: 5

Service: 1