Dunkin'
170 Mountain Ave, Hackettstown
(908) 452-5369
Recent Reviews
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Always fast and fresh. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Staff were super friendly, kind, and helpful!
Atmosphere: 5
Food: 5
Service: 5
They will 100% mess up your order if you decide to get more that 2 things.im local and go here often ,they just can't get the orders right.so if you do go here do yourself a favor n take the time to check your order by chances are it's wrong
Got lunch & why the bread so stale ! for avocado toast. I got a few orders of hash browns each one old & hard & stale don’t waste your money here ! LAZY !
Atmosphere: 1
Food: 1
Service: 1
sweetest people ever!! i’m a regular and they never disappoint in making my refresher, so much love especially to dom and ayman!!
Atmosphere: 5
Food: 5
Service: 5
Went through drive thru to get a coffee before work... waited about 4 mins for just a drink. No food. Took a sip and it was the worst taste ever. Went around front and went in to have it remade and it still tasted horrible. Will not be coming back to this dunkin. The one in Mansfield is better. And they're owned by the same person.
Atmosphere: 2
Service: 2
Line is too long
Atmosphere: 5
Food: 5
Service: 3
I come to this dunking almost daily though when I order food they'll tell me they have it though give me something completely different than what I have ordered or even there may be a line out the parking lot for drive-thru and noone seems to take order for a good period of time. I have never had as much issues at 1 dunkin donuts than this one. Hopefully an actual manager can start working there daily through open hrs to actually fix the problems that go on there & i have heard those place has had plenty of complaints 🤦♀️
Atmosphere: 2
Food: 1
Service: 1
Very good
I just had an incredibly disrespectful experience at this Dunkin’ location—one that’s enough for us to take all our sports and concessions business elsewhere.
We had placed a large mobile order. When we arrived, the store was closed to walk-ins and was drive-through only. We pulled up to the window, as there were no other customers, and tried to give our order number. A man came to the window, screamed at us with kids in the car to “go around to the speaker,” and then slammed the window shut while we were explaining we just needed to pick up our order.
He then walked away and stared at us through the window as we sat there—still the only customers at the store. We were forced to drive all the way back around to the speaker, give the order number again, and then circle back to the window. There was no apology, no explanation, just intentional rudeness and a complete disregard for basic customer service.
We are regulars who visit multiple times a week with our sports teams and concessions orders. But after this experience, we’ll never return. This was not just unprofessional—it was hostile and unnecessary.
Restaurantji Recommends
Dude this is unacceptable. Like do they want to eat burnt food? Cause I sure don't specially if I paid for it.
Only got a DD coffee. Place seems old and bathrooms are locked. You have to ask for a key. But they made me a fresh hot cup of coffee. DD needs to upgrade the menu and store. Not a place to sit and have a fresh donut.
Egg and Cheese on Croissant is excellent. Service is usually good.
I love a good ol Dunkin donuts. I started purchasing my coffee from Wawa or quick check because it was cheaper. Not anymore it's just around the same price so why not grab dunkin
Usually gets my order right but forgot cheese last time on my sandwich. Poor mistakes and sometimes not the freshest food. Could be better.
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