Possibly the slowest run store in this area. Staff are rude. Talking to each other is more important than the work.
One girl was literally texting whilst I sat at the window for my drink.
Atmosphere: 1
Food: 1
Service: 1
Mike Hiler
šāļø Waited 30+ minutes for 3 coffees at the drive-thru on 12/28 at 6:30 PM. Not impressed! #CoffeeFail
Atmosphere: 1
Food: 3
Service: 1
Karen Horn
2 years ago I placed a mobile order and then about 15 minutes later went to the drive thru to pick it up. The staff member chastised me for putting the order in and picking it up too quickly. Weāre taking a 10 minute speech on how Iām affected their fulfillment times.
Itās been 2 years, surely theyāre better now? No. I put in the order, got into the drive-through line and waited over 35 minutes. Got to the window, and they didnāt even have my order made yet. Unreal.
Erica Sabin
This is the 2nd time I've been in this Starbucks where they forgot about me. When I went in it only looks like there are only a few people there. I order and they never asked for my name. Then after 20 minutes I ask about my order and they dont have a clue. I actually asked for my money back so I can just leave. Ridiculous I have no idea why I torture myself by going here but that was the last time.
Denali
not sure who exactly made my drink but itās phenomenal and whoever wrote my on cup, it was a lovely coincidence that made me very very happy! as a certified cat lover i thought it was super adorable to see āmeow!ā written on my cup. i have 2 cats and 4 cat tattoos so this simple thing has me cheesing !!
Atmosphere: 5
Food: 5
Service: 5
Ben Kane
Count yo days
Atmosphere: 5
Food: 1
Service: 1
Zach Thiel
The staff has gone downhill. Inattentive staff. They act bothered to have your business. Saw the kid working the counter practically throw someoneās drink down. He seems to hate his job. Incredibly slow service to make it worse. It seems like they trip over their own feet. Iāve been waiting 20+ minutes for two bakery items and two coffees. You could never come here if you were in a time crunch. I almost had to walk out cause it took so long. 11/08 at 9:00 am ish. Leaving finally at 9:30. No offer for a complimentary card or anything, no apology.
Atmosphere: 1
Food: 1
Service: 1
Daniel G
Slowest drive through on weekends that I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
Jessica Braun
Came in at 7pm on a Thursday (says theyāre open til 9) and there was nobody in thereā¦ no staffā¦ no customersā¦ I said āhelloā and no one answered. Weird. Disappointing experience.
Nivek Idrub
āA little creamā does not mean half my coffee is pure cream, and the color looks like milk. Had to throw out.
As a delivery driver this Starbucks is one of the worst stores I've been to...they close the dinning area and leave only the drive through open if they get busy...sometimes they just close early and leave a hand written sign..sometimes I get there to find that my pickup order has been taken by someone...and in all these cases I end up losing my time, gas, and millage and cancel my pickup...lousy store...I never had to cancel not even a single delivery from McDonald's..Starbucks should watch and learn..
GreenEyedLady
Went twice to the Hackettstown NJ Starbucks and went through the drive through. Both times we ordered Mocca cookie crumbles. Both times the drinks were way off. Coffee had an overall watery consistency, whipped cream was left out and watery. Plus they made one and we had to wait forever for the second one. Lady handed me my drink with coffee on the outside of the cup and said be careful the lids not staying on! Really, Iām paying $7 for a drink and you canāt even give me a cup with a proper Lid - Iām driving!!!
Last time we went the window and ledge were both dirty and the girl behind the window was sweeping all the crumbs on the floor! Gross - get a trash can!! You will never get all those crumbs cleaned up, needless to say youāre walking in all those crumbs and it attracts more bugs / rodents. Canāt believe this is acceptable by the board of health! Do better Starbucks of Hackettstown!!
Brooke Sinclair
Nice people working there, but itās the slowest Starbucks Iāve ever been to. Iād recommend ordering at least 20 minutes ahead if you want your drink to be ready anywhere near the time you arrive.
Atmosphere: 3
Food: 4
Service: 2
Natalia Kelly
chai tea was weak and tasted weird. Waste of $6+/-. I had to remind them my food was sitting there for over 5 minutes then they gave me an attitude fo
Possibly the slowest run store in this area. Staff are rude. Talking to each other is more important than the work.
One girl was literally texting whilst I sat at the window for my drink.
Atmosphere: 1
Food: 1
Service: 1
šāļø Waited 30+ minutes for 3 coffees at the drive-thru on 12/28 at 6:30 PM. Not impressed! #CoffeeFail
Atmosphere: 1
Food: 3
Service: 1
2 years ago I placed a mobile order and then about 15 minutes later went to the drive thru to pick it up. The staff member chastised me for putting the order in and picking it up too quickly. Weāre taking a 10 minute speech on how Iām affected their fulfillment times.
Itās been 2 years, surely theyāre better now? No. I put in the order, got into the drive-through line and waited over 35 minutes. Got to the window, and they didnāt even have my order made yet. Unreal.
This is the 2nd time I've been in this Starbucks where they forgot about me. When I went in it only looks like there are only a few people there. I order and they never asked for my name. Then after 20 minutes I ask about my order and they dont have a clue. I actually asked for my money back so I can just leave. Ridiculous I have no idea why I torture myself by going here but that was the last time.
not sure who exactly made my drink but itās phenomenal and whoever wrote my on cup, it was a lovely coincidence that made me very very happy! as a certified cat lover i thought it was super adorable to see āmeow!ā written on my cup. i have 2 cats and 4 cat tattoos so this simple thing has me cheesing !!
Atmosphere: 5
Food: 5
Service: 5
Count yo days
Atmosphere: 5
Food: 1
Service: 1
The staff has gone downhill. Inattentive staff. They act bothered to have your business. Saw the kid working the counter practically throw someoneās drink down. He seems to hate his job. Incredibly slow service to make it worse. It seems like they trip over their own feet. Iāve been waiting 20+ minutes for two bakery items and two coffees. You could never come here if you were in a time crunch. I almost had to walk out cause it took so long. 11/08 at 9:00 am ish. Leaving finally at 9:30. No offer for a complimentary card or anything, no apology.
Atmosphere: 1
Food: 1
Service: 1
Slowest drive through on weekends that I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
Came in at 7pm on a Thursday (says theyāre open til 9) and there was nobody in thereā¦ no staffā¦ no customersā¦ I said āhelloā and no one answered. Weird. Disappointing experience.
āA little creamā does not mean half my coffee is pure cream, and the color looks like milk. Had to throw out.
Restaurantji Recommends
As a delivery driver this Starbucks is one of the worst stores I've been to...they close the dinning area and leave only the drive through open if they get busy...sometimes they just close early and leave a hand written sign..sometimes I get there to find that my pickup order has been taken by someone...and in all these cases I end up losing my time, gas, and millage and cancel my pickup...lousy store...I never had to cancel not even a single delivery from McDonald's..Starbucks should watch and learn..
Went twice to the Hackettstown NJ Starbucks and went through the drive through. Both times we ordered Mocca cookie crumbles. Both times the drinks were way off. Coffee had an overall watery consistency, whipped cream was left out and watery. Plus they made one and we had to wait forever for the second one. Lady handed me my drink with coffee on the outside of the cup and said be careful the lids not staying on! Really, Iām paying $7 for a drink and you canāt even give me a cup with a proper Lid - Iām driving!!!
Last time we went the window and ledge were both dirty and the girl behind the window was sweeping all the crumbs on the floor! Gross - get a trash can!! You will never get all those crumbs cleaned up, needless to say youāre walking in all those crumbs and it attracts more bugs / rodents. Canāt believe this is acceptable by the board of health! Do better Starbucks of Hackettstown!!
Nice people working there, but itās the slowest Starbucks Iāve ever been to. Iād recommend ordering at least 20 minutes ahead if you want your drink to be ready anywhere near the time you arrive.
Atmosphere: 3
Food: 4
Service: 2
chai tea was weak and tasted weird. Waste of $6+/-. I had to remind them my food was sitting there for over 5 minutes then they gave me an attitude fo
Atmosphere: 4
Food: 2
Service: 2
omg.. Rebecca took FOR-ever..
Atmosphere: 3
Food: 3
Service: 2
Loading...