This place is a complete disaster and should honestly be shut down, renovated, and re-staffed from the ground up. I’m not sure what kind of clown show they’re running back there, but it sure as hell isn’t a functioning Dunkin’ Donuts.
I placed an order using their touchscreen kiosk—simple stuff: a single donut for my brother and a 10-piece box of assorted glazed and chocolate munchkins for myself. Paid on the spot, typed my name in (Zac), and waited by the pickup counter like a normal human being. And waited. And waited. People who walked in after us? Getting served. People ordering full coffee drinks and complex orders? Served. Me and my little sad donut box? Ignored.
After 20 minutes, I go up and politely ask if they’ve got anything under Zac. The girl at the counter looks like I just asked her to recite the Constitution in reverse. “Zac?” she asks, like it’s some foreign concept. She and her coworker proceed to squint at the screen like it’s written in ancient Sumerian, then just… get distracted and wander off to do something else? No answer, no follow-up, no “sorry, we don’t see anything.” Just vacant stares and chaos.
So I figure, fine, maybe it never went through. I try again via mobile order, this time no name, just a number. Five minutes later, guess what magically appears on the counter? My original order under “Zac.” At this point, I grab it and run before I rot to death in that dump of a service plaza.
And to top it off? They got it wrong. All glazed munchkins, zero chocolate. Not worth the argument, not worth the breath.
Later that day I check my wallet and see—surprise!—I got charged twice. So I paid for both the original order and the mobile order that never even got made. The only consistent thing about this place is how consistently bad it is.
The staff? Unhelpful and uninterested. The operation? Pure dysfunction. Half the employees are just standing around doing God knows what, and none of them seem remotely concerned about getting food to the people waiting. And considering Dunkin’ is the only thing drawing anyone to this sad excuse of a rest stop, you’d think they’d try to get it right.
So here’s my verdict: • Incompetent staff • Long wait for a basic order • Poor communication • Incorrect food • Double-charged with no apology • Overall a complete flop
If you’re on the Turnpike and thinking this spot looks “convenient,” do yourself a favor and keep driving. This Dunkin’ isn’t worth six bucks, six minutes, or six brain cells.
Atmosphere: 2
Food: 3
Service: 1
Pavel Krotkov
Rude and slow, to an extreme. Would not have stopped if I had checked the reviews. Avoid
Bri Davis
I was nervous about using the kiosk for the first time but gave it a try anyway, I probably would have messed it up if it wasn't for Mike coming to the rescue and helping me!! He was extremely kind, patient, and HELPFUL!! Even tho the donut I was looking for was literally right in front of my face, for some reason I missed it and Mike came right around and helped me find and complete my order. Then he must have made my coffee w love bc it was EXTRA DELICIOUS!! It's so rare to find people going the extra mile to take care of customers!! I hope Mike is valued and appreciated bc people like him make a world of difference!! Give him a promotion and raise!!!!! Thanks Mike, ur the best!!!!
Atmosphere: 5
Food: 5
Service: 5
Melissa Jeannette Shea
I’ve stopped here three times. They never have the food in stock never have enough staff. always have to an order. It’s best to go to the next rest stop with a Dunkin’
Atmosphere: 1
Food: 1
Service: 1
Akash
Worst customer service.
Atmosphere: 1
Food: 1
Service: 1
Janice Park
Awful. Just awful service, awful drinks, awful location. I ordered a brown sugar matcha latte, they rung me up for a latte instead. I pointed it out to them and showed them on the menu what drink I ordered and they acted confused and asked me directions for how my drink should be. How would I know? It’s a menu item and it’s Dunkin’s recipe. When they gave me the wrong size they just poured it into a bigger cup with extra ice to make it appear like I got my large drink. The drink itself just tastes of milk and none of the matcha. They have really bad organization on how they take orders and force you to use a kiosk that barely works or ask you to order at the register. They’re located right in front of the bathroom so you have to wait for your drink right at the entrance. Just save your money and avoid this Dunkin’.
Atmosphere: 1
Food: 1
Service: 1
Gaz T
Unlike other coffee places, they've made this one as slow as humanly possible
Margaret Estes
Went to place an order inside and there were bugs crawling over all the donuts… absolutely disgusting
Food: 1
Joe G Grant
Probably like 3.5 stars. I guess what you'd expect for a rest stop Dunkin. Queue line area is pretty small which sucks. And it's right next to the bathrooms.
The coffee was fine. The food was kinda sub part, which again, I kinda expected.
This people is crazy lady thinks i stole sandwich..
Atmosphere: 1
Food: 1
Service: 1
Juancarlos Cervantes
Felicia the manager very unprofessional walked away from us couldnt pay cash because she only had acess to it very very bad vibes with this manager
Atmosphere: 1
Food: 1
Service: 1
jeff tufts
20 min to get a donut - don’t go here !
Service: 1
Parker Uber
HOLY DUNKIN MODE ?
No donuts this time but a little bit of that goodie good coffee drink.
You guys know me…I love rest stop restaurants and Dunkin lives up to the great history! But according to the universal P.A.R.K. rating system, rest stop restaurants are alotted a maximum of 3 stars ?. I wish I could rate it more but my hands are tied.
Keep it up Dunkin! Thanks ☺️
Parking: Lots and lots of parking
Kid-friendliness: We were there a little early for kids but I’m sure they’re welcome
Atmosphere: 3
Food: 3
Service: 3
A R
when b people front of you it's always a nightmare they're taking forever to order and worker making it worse.
Awful!
AVOID THIS DUNKIN' AT ALL COSTS!
This place is a complete disaster and should honestly be shut down, renovated, and re-staffed from the ground up. I’m not sure what kind of clown show they’re running back there, but it sure as hell isn’t a functioning Dunkin’ Donuts.
I placed an order using their touchscreen kiosk—simple stuff: a single donut for my brother and a 10-piece box of assorted glazed and chocolate munchkins for myself. Paid on the spot, typed my name in (Zac), and waited by the pickup counter like a normal human being. And waited. And waited. People who walked in after us? Getting served. People ordering full coffee drinks and complex orders? Served. Me and my little sad donut box? Ignored.
After 20 minutes, I go up and politely ask if they’ve got anything under Zac. The girl at the counter looks like I just asked her to recite the Constitution in reverse. “Zac?” she asks, like it’s some foreign concept. She and her coworker proceed to squint at the screen like it’s written in ancient Sumerian, then just… get distracted and wander off to do something else? No answer, no follow-up, no “sorry, we don’t see anything.” Just vacant stares and chaos.
So I figure, fine, maybe it never went through. I try again via mobile order, this time no name, just a number. Five minutes later, guess what magically appears on the counter? My original order under “Zac.” At this point, I grab it and run before I rot to death in that dump of a service plaza.
And to top it off? They got it wrong. All glazed munchkins, zero chocolate. Not worth the argument, not worth the breath.
Later that day I check my wallet and see—surprise!—I got charged twice. So I paid for both the original order and the mobile order that never even got made. The only consistent thing about this place is how consistently bad it is.
The staff? Unhelpful and uninterested. The operation? Pure dysfunction. Half the employees are just standing around doing God knows what, and none of them seem remotely concerned about getting food to the people waiting. And considering Dunkin’ is the only thing drawing anyone to this sad excuse of a rest stop, you’d think they’d try to get it right.
So here’s my verdict:
• Incompetent staff
• Long wait for a basic order
• Poor communication
• Incorrect food
• Double-charged with no apology
• Overall a complete flop
If you’re on the Turnpike and thinking this spot looks “convenient,” do yourself a favor and keep driving. This Dunkin’ isn’t worth six bucks, six minutes, or six brain cells.
Atmosphere: 2
Food: 3
Service: 1
Rude and slow, to an extreme. Would not have stopped if I had checked the reviews. Avoid
I was nervous about using the kiosk for the first time but gave it a try anyway, I probably would have messed it up if it wasn't for Mike coming to the rescue and helping me!! He was extremely kind, patient, and HELPFUL!! Even tho the donut I was looking for was literally right in front of my face, for some reason I missed it and Mike came right around and helped me find and complete my order. Then he must have made my coffee w love bc it was EXTRA DELICIOUS!! It's so rare to find people going the extra mile to take care of customers!! I hope Mike is valued and appreciated bc people like him make a world of difference!! Give him a promotion and raise!!!!! Thanks Mike, ur the best!!!!
Atmosphere: 5
Food: 5
Service: 5
I’ve stopped here three times. They never have the food in stock never have enough staff. always have to an order. It’s best to go to the next rest stop with a Dunkin’
Atmosphere: 1
Food: 1
Service: 1
Worst customer service.
Atmosphere: 1
Food: 1
Service: 1
Awful. Just awful service, awful drinks, awful location. I ordered a brown sugar matcha latte, they rung me up for a latte instead. I pointed it out to them and showed them on the menu what drink I ordered and they acted confused and asked me directions for how my drink should be. How would I know? It’s a menu item and it’s Dunkin’s recipe. When they gave me the wrong size they just poured it into a bigger cup with extra ice to make it appear like I got my large drink. The drink itself just tastes of milk and none of the matcha. They have really bad organization on how they take orders and force you to use a kiosk that barely works or ask you to order at the register. They’re located right in front of the bathroom so you have to wait for your drink right at the entrance. Just save your money and avoid this Dunkin’.
Atmosphere: 1
Food: 1
Service: 1
Unlike other coffee places, they've made this one as slow as humanly possible
Went to place an order inside and there were bugs crawling over all the donuts… absolutely disgusting
Food: 1
Probably like 3.5 stars. I guess what you'd expect for a rest stop Dunkin. Queue line area is pretty small which sucks. And it's right next to the bathrooms.
The coffee was fine. The food was kinda sub part, which again, I kinda expected.
Parking: Tons of parking
Kid-friendliness: Yup!
Wheelchair accessibility: Yup
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: English Muffin
Restaurantji Recommends
This people is crazy lady thinks i stole sandwich..
Atmosphere: 1
Food: 1
Service: 1
Felicia the manager very unprofessional walked away from us couldnt pay cash because she only had acess to it very very bad vibes with this manager
Atmosphere: 1
Food: 1
Service: 1
20 min to get a donut - don’t go here !
Service: 1
HOLY DUNKIN MODE ?
No donuts this time but a little bit of that goodie good coffee drink.
You guys know me…I love rest stop restaurants and Dunkin lives up to the great history! But according to the universal P.A.R.K. rating system, rest stop restaurants are alotted a maximum of 3 stars ?. I wish I could rate it more but my hands are tied.
Keep it up Dunkin! Thanks ☺️
Parking: Lots and lots of parking
Kid-friendliness: We were there a little early for kids but I’m sure they’re welcome
Atmosphere: 3
Food: 3
Service: 3
when b people front of you it's always a nightmare they're taking forever to order and worker making it worse.
Loading...