I ordered a pepperoni pizza. The order was read back to me as a pepperoni pizza. When the order arrived I received a plain pizza. When I called I was told that I had ordered a plain. I confirmed with the other person in my house who said I had ordered a pepperoni and it was confirmed as such. The “manager” told me that she would make me a new pizza and that I would have to return the mistake pizza and would have to pay a $2.00 up charge. I told her that is illegal to reuse food products that had been delivered and that since the order mistake was made by them I would not be paying for the correction. I am very uncomfortable with the idea of returning food that has been in my possession even if I didn’t eat any of it and do not trust that it will be thrown away. I have worked in food service and mistakes are always left with the customer and the losses counted at close of business. Whoever this “manager” is she needs to learn customer etiquette and not rudely blame the customer for a mistake that the restaurant made.
Food: 5
Service: 1
Shelby C
I’m not someone who usually complains—but tonight I’m really disappointed. We order from Frankie’s Pizza often, but this time was truly frustrating.
I placed our order at 5:57PM and it didn’t arrive until almost 7:30PM—with no call or heads-up about any delay. And when it finally did show up, everything was cold. I called the restaurant, and the person who answered simply told me no one was available to help, that my feelings were valid, and that all they could offer was an apology.
Sometimes you order out to avoid stress after a long day—that was the goal tonight. But instead, I ended up reheating cold food and waiting even longer to eat.
No effort was made to make things right, and frankly, it’s disappointing to feel like a regular customer’s experience doesn’t matter. I spent over $50 on this order, and it feels like money down the drain.
If you are the owner or manager and you see this, I would appreciate it if you reached out. I’d like to talk further, because how this was handled just wasn’t okay.
Service: 1
Joe Henderson
The worst cheese fries I have ever had. The grease was old and the fries tasted like old grease. The pepperoni pizza was horrible the dough was too thick the sauce was bitter and the cheese was cold
Atmosphere: 3
Food: 1
Service: 3
Tatiana Valencia
My daughter loves the pizza here. The food is delicious customer service is great.
Atmosphere: 4
Food: 5
Service: 5
Dee Lawrence
Frankie's is our go to...ALWAYS great 👍🏻
Ohna Fagan
absolutely disgusting. instead of a buffalo chicken wrap I received a buffalo chicken burrito. The wrap was hot, the sauce was hot, the lettuce was hot. Even the blue cheese was hot 🤢. The chicken was soggy from drenching it in buffalo sauce. They were so lazy they didn't even cut it in half. I took one bite and threw it out. And of course I ordered from doordash so I blew $15 and I'm still starving.
Cee Bass
We recently moved to Mays Landing. Frankie's has become our go-to eatery. Pizza and cheese steakes are always great. The Chicken Alfredo with broccoli is fabulous!
Jay
Always have ordered from here and tipped good. Moved literally 2 minutes from where I use to live and was told they would not deliver to my new address. I have been a repeat customer for over 4 years and to call in to hear this was ridiculous. The reason was that it would effect the timing of other orders. It is literally 2 minutes further up the street, that would not change anything in a delivery route. So instead they choose to lose a long time customer. Their loss. I do not wrote these, but thought I would share that nonsense.
I’ll start off with the good the french fries were good but the pizza wasn’t good at all and the price is pretty high. Just not a good experience.
Atmosphere: 3
Food: 2
Service: 4
Jay Repko
Frankie’s Torta is the best.
Parking: Easy to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wrap
Angiee !!!!!
Such a good cheesesteak!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Steak
Karma Lee
Personally I don’t write reviews but I need to share my experience. Upon walking in I went to grab a chocolate cake then my cousin informed me they were moldy and showed me. That should’ve been my first sign. We brought it to the front they threw it out and left the other cakes in the fridge so be careful. I ordered a veggie slice, my cousin got a plain cheese slice. Both came out under done and as soon as I picked my pizza up to eat it fell apart. I never thought you could mess up pizza. In fact I have never had a bad slice of pizza until today. This was my first time here and the impression will unfortunately leave a bad taste in my mouth for a while. do NOT recommend.
Love this place. Simply great quality food.
Atmosphere: 5
Food: 5
Service: 5
I ordered a pepperoni pizza. The order was read back to me as a pepperoni pizza. When the order arrived I received a plain pizza. When I called I was told that I had ordered a plain. I confirmed with the other person in my house who said I had ordered a pepperoni and it was confirmed as such. The “manager” told me that she would make me a new pizza and that I would have to return the mistake pizza and would have to pay a $2.00 up charge. I told her that is illegal to reuse food products that had been delivered and that since the order mistake was made by them I would not be paying for the correction. I am very uncomfortable with the idea of returning food that has been in my possession even if I didn’t eat any of it and do not trust that it will be thrown away. I have worked in food service and mistakes are always left with the customer and the losses counted at close of business. Whoever this “manager” is she needs to learn customer etiquette and not rudely blame the customer for a mistake that the restaurant made.
Food: 5
Service: 1
I’m not someone who usually complains—but tonight I’m really disappointed. We order from Frankie’s Pizza often, but this time was truly frustrating.
I placed our order at 5:57PM and it didn’t arrive until almost 7:30PM—with no call or heads-up about any delay. And when it finally did show up, everything was cold. I called the restaurant, and the person who answered simply told me no one was available to help, that my feelings were valid, and that all they could offer was an apology.
Sometimes you order out to avoid stress after a long day—that was the goal tonight. But instead, I ended up reheating cold food and waiting even longer to eat.
No effort was made to make things right, and frankly, it’s disappointing to feel like a regular customer’s experience doesn’t matter. I spent over $50 on this order, and it feels like money down the drain.
If you are the owner or manager and you see this, I would appreciate it if you reached out. I’d like to talk further, because how this was handled just wasn’t okay.
Service: 1
The worst cheese fries I have ever had. The grease was old and the fries tasted like old grease. The pepperoni pizza was horrible the dough was too thick the sauce was bitter and the cheese was cold
Atmosphere: 3
Food: 1
Service: 3
My daughter loves the pizza here. The food is delicious customer service is great.
Atmosphere: 4
Food: 5
Service: 5
Frankie's is our go to...ALWAYS great 👍🏻
absolutely disgusting. instead of a buffalo chicken wrap I received a buffalo chicken burrito. The wrap was hot, the sauce was hot, the lettuce was hot. Even the blue cheese was hot 🤢. The chicken was soggy from drenching it in buffalo sauce. They were so lazy they didn't even cut it in half. I took one bite and threw it out. And of course I ordered from doordash so I blew $15 and I'm still starving.
We recently moved to Mays Landing. Frankie's has become our go-to eatery. Pizza and cheese steakes are always great. The Chicken Alfredo with broccoli is fabulous!
Always have ordered from here and tipped good. Moved literally 2 minutes from where I use to live and was told they would not deliver to my new address. I have been a repeat customer for over 4 years and to call in to hear this was ridiculous. The reason was that it would effect the timing of other orders. It is literally 2 minutes further up the street, that would not change anything in a delivery route. So instead they choose to lose a long time customer. Their loss. I do not wrote these, but thought I would share that nonsense.
Excellent pizza
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’ll start off with the good the french fries were good but the pizza wasn’t good at all and the price is pretty high. Just not a good experience.
Atmosphere: 3
Food: 2
Service: 4
Frankie’s Torta is the best.
Parking: Easy to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wrap
Such a good cheesesteak!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Steak
Personally I don’t write reviews but I need to share my experience. Upon walking in I went to grab a chocolate cake then my cousin informed me they were moldy and showed me. That should’ve been my first sign. We brought it to the front they threw it out and left the other cakes in the fridge so be careful. I ordered a veggie slice, my cousin got a plain cheese slice. Both came out under done and as soon as I picked my pizza up to eat it fell apart. I never thought you could mess up pizza. In fact I have never had a bad slice of pizza until today. This was my first time here and the impression will unfortunately leave a bad taste in my mouth for a while. do NOT recommend.
Atmosphere: 2
Food: 1
Service: 3
They have real tarantini panzarotti
Atmosphere: 5
Service: 5
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