Very disappointed, I selected the Take Two, cup of French Onion soup and a 1/2 of an Italian Market Salad. Please update the photo you have online of the salad or let me know if what I received was a mistake, they look nothing alike. Thank you for your time!!!!!
Update: I posted this review 2 weeks ago and still have not received a response. Very disappointed in the customer service at this local location and that there was absolutely no response from corporate!!! Horrible accountability and customer service!!!!!
Bella Marino
Today my food was lost through door dash (no ones fault other than the first driver), and the Panera staff was more than accommodating. The manager was extremely personal with helping me receive my food (Steve <3) and the worker who directed me to him was super willing to help as well. The staff had to make the same order twice which was much appreciated on my end. All in all, they truly handled the experience with grace and im super grateful my stomach is now full because the food SLAPPED. Thank you for the adaptability, understanding, and kindness!
Atmosphere: 5
Food: 5
Service: 5
Cindi Weiss
I am a long-time Panera Sip Club member. I don't often come to the Hazlet store as I'm equi-distant between the Old Bridge Shoppes store & this one. Since I'm going to Aldi to grocery shop, I figured I'd cone here for my morning Joe. Nope. Not anymore or ever again. I had half a cup of coffee from home before I filled up my own mug. (Half a cup #1). When I went to refill before leaving the store to go to Aldi, the manager wants to charge me for a cup of coffee because it's one cup every 2 hours. Mind you, I've gotten 'free' Sip Club refills at every other Panera. They're usually thankful that I bring my own travel mug. Not this one. Not this place. So NOPE. Not coming back & am warning you, too.
Atmosphere: 1
Food: 2
Service: 1
Jake Harr
My 3-star rating has nothing to do with the people that work at this location. They’re all very nice and attentive. I just hate ordering on a touch screen kiosk when I first walk in. Ordering on a touch screen and then needing to talk to a worker about it immediately after anyways is so lame. Vibe killer.
Atmosphere: 2
Food: 4
Service: 5
Melissa S
Everything I come here the tuna salad is out. I will not be coming back here. I have to drive 30 minutes in order to get tuna. This is a constant issue that has not been resolved. Order more. Prepare more.
Atmosphere: 1
Food: 1
Service: 1
Chris Li
This is how you do Panera. Drink cups are ready at food pick up. Food is prepped on time and delicious. The layout is spacious and comfortable. A good place to chill with your laptop.
Atmosphere: 5
Food: 5
Service: 5
Kevin W
Great staff and consistent food quality. I go often for this reason.
Atmosphere: 5
Food: 5
Service: 5
Jan C
1st time ordering online. Had a good selection online but when I received my balsamic chicken I wasn't thrilled..not enough dressing and the bread was just tossed in the bag. 👎👎👎
Atmosphere: 2
Food: 2
Service: 1
Molly
tastes as appetizing as it looks
chris ambrozia
We attempted to dine inside with our 3 kids. People by themselves working on their laptops sitting at tables meant for 4 people. The manager didn’t accommodate us and because there wear no available seats we had to leave . Incredibly rude and horrible service !
Very disappointed, I selected the Take Two, cup of French Onion soup and a 1/2 of an Italian Market Salad. Please update the photo you have online of the salad or let me know if what I received was a mistake, they look nothing alike. Thank you for your time!!!!!
Update: I posted this review 2 weeks ago and still have not received a response. Very disappointed in the customer service at this local location and that there was absolutely no response from corporate!!! Horrible accountability and customer service!!!!!
Today my food was lost through door dash (no ones fault other than the first driver), and the Panera staff was more than accommodating. The manager was extremely personal with helping me receive my food (Steve <3) and the worker who directed me to him was super willing to help as well. The staff had to make the same order twice which was much appreciated on my end. All in all, they truly handled the experience with grace and im super grateful my stomach is now full because the food SLAPPED. Thank you for the adaptability, understanding, and kindness!
Atmosphere: 5
Food: 5
Service: 5
I am a long-time Panera Sip Club member. I don't often come to the Hazlet store as I'm equi-distant between the Old Bridge Shoppes store & this one. Since I'm going to Aldi to grocery shop, I figured I'd cone here for my morning Joe. Nope. Not anymore or ever again. I had half a cup of coffee from home before I filled up my own mug. (Half a cup #1). When I went to refill before leaving the store to go to Aldi, the manager wants to charge me for a cup of coffee because it's one cup every 2 hours. Mind you, I've gotten 'free' Sip Club refills at every other Panera. They're usually thankful that I bring my own travel mug. Not this one. Not this place. So NOPE. Not coming back & am warning you, too.
Atmosphere: 1
Food: 2
Service: 1
My 3-star rating has nothing to do with the people that work at this location. They’re all very nice and attentive. I just hate ordering on a touch screen kiosk when I first walk in. Ordering on a touch screen and then needing to talk to a worker about it immediately after anyways is so lame. Vibe killer.
Atmosphere: 2
Food: 4
Service: 5
Everything I come here the tuna salad is out. I will not be coming back here. I have to drive 30 minutes in order to get tuna. This is a constant issue that has not been resolved. Order more. Prepare more.
Atmosphere: 1
Food: 1
Service: 1
This is how you do Panera. Drink cups are ready at food pick up. Food is prepped on time and delicious. The layout is spacious and comfortable. A good place to chill with your laptop.
Atmosphere: 5
Food: 5
Service: 5
Great staff and consistent food quality. I go often for this reason.
Atmosphere: 5
Food: 5
Service: 5
1st time ordering online. Had a good selection online but when I received my balsamic chicken I wasn't thrilled..not enough dressing and the bread was just tossed in the bag. 👎👎👎
Atmosphere: 2
Food: 2
Service: 1
tastes as appetizing as it looks
We attempted to dine inside with our 3 kids. People by themselves working on their laptops sitting at tables meant for 4 people. The manager didn’t accommodate us and because there wear no available seats we had to leave . Incredibly rude and horrible service !
Service: 1
Restaurantji Recommends
Bad services, food tested very bad & cold , tables are dirty , floor is messy, needs a lot of improvement & attention
Atmosphere: 2
Food: 2
Service: 2
I just ordered a yogurt for $5.99 and this is what I got a couple tablespoons of yogurt with blueberries what a rip off
Food: 1
As you see the men’s room is gross idk if this is one of the off days but this right here it’s not acceptable
Starts with one liner "love the cleanliness "
This panera bread impresses with its cleanliness. Loved the atmosphere. Along with the food.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Grate service. The breakfast quiche not so good.
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