I've been going here since I was 12. I worked here at 19 years old in the kitchen. As an adult I came here with my kids this year a few times since returning to NJ. Yanira portraits a horrible attitude, she has spoken to me disrespectfully, and today was the last time I go to BK on central. Yanira should have been replaced long ago. I know I can't be the only one she has treated so terribly. She has no problem treating customers worst than dirt. Everytime I went this year it was almost empty. Yanira is the reason all the customers avoid this restaurant. The BK customer portal doesn't seem to do enough. At this point I wouldn't be surprised if it shut down do to people like Yanlra. I hope Burger King sees this and send a mistery shopper to find out why sales are low....Yanira is destroying BK business on central ave.
James Post
Very disappointed been going here for a long time but will no longer go here because the employees and the manager would not let me wash my hands without making a purchase first. Terrible customer service... Do better Burger King on Central Ave.
Atmosphere: 3
Food: 3
Service: 2
chris carson
General manager Yurina has 0 customer relations...poor attitude for customers..very rude
Atmosphere: 1
JAT
Updating review: I have seen an improvement in the service.
Atmosphere: 4
Food: 4
Service: 4
JIM Morrison
The food is a joke. The bread is old, the burger is dried out. Not like when you go outside of town. The food is much better. This location needs to close. And put in a better food chain.
Atmosphere: 1
Food: 1
Service: 1
Brittany Ann Sullivan
I had a somewhat good experience here, however it seemed to me that food sized were smaller than other places
Atmosphere: 5
Food: 4
Service: 5
Humara Khan
Do not order from here using uber eats because they’ll not give you all of your items and then uber will tell you the store is not eligible for a refund smh
Atmosphere: 1
Food: 1
Service: 1
Michelle Martinez
Upon arriving at the establishment at 9:35 PM on Saturday evening, I saw the sign on the door stating it was closing at 10:00 PM, providing ample time for my six-year-old son to consume a children’s meal. I approached the register and inquired about the possibility of using the restroom and washing my hands. However, the individual at the front desk informed me that the restaurant is exclusively for customers. Despite my status as a customer, I was denied access to the restroom. The individual proceeded to instruct me to order and pay for my meal before allowing me to use the restroom, demonstrating a lack of professionalism and customer service skills. After ordering and paying, I was granted access to the restroom. Upon exiting, I waited for the individual to assemble my food, which I requested to be placed on a tray as I was dining in. However, the individual informed me that the restaurant closes in 18 minutes. I acknowledged the closing time and requested that he provide me with his name. His name tag indicated that his name was M, but he insisted that everyone referred to him as Youssef. Notably, he failed to express gratitude for my order, further exemplifying his lack of professionalism. As we were finishing our meal, the individual approached us and stated that the restaurant closes in “five minutes.” I informed him that I was aware of the closing time and requested that he provide me with his name. His name tag indicated that his name was M, but he insisted that everyone called him Youssef. Throughout the experience, the individual consistently demonstrated a lack of etiquette and required customer service training. Consequently, I have decided to refrain from returning to this establishment due to the unpleasant experience I encountered. As I exited the establishment at 9:56 PM, I observed that there were still individuals ordering food inside, in the drive-through area, and continuing to enter the premises. Attached is a photo I snapped at 9:48PM as he was still ringing up orders.
Randy Suarez
I mean it's Burger King they're all basically the same it's clean it's fast and it gets the job done what else is there to say
Atmosphere: 4
Food: 4
Service: 4
Mirian Torres
I order a number 1 and pay for it by time I got home they gave me the wrong thing no burger it's sad because it was for my grandson.
This location is a rip off. They don't sell you the advertised food. They give you a urine size cup and say it the size that comes with the deal. My birger was actually a slider they made and the bun was not the Burger King product. The bun were super small and without sesame seeds which clearly made me question the food. They don't promote the deals so if you're not aware of the deal you won't ask for it. Its extremely clear to me that they are giving poor product and trying everything to do to put money in their pockets and disregarding the customer. They charge for everything. Extra sauce, water cups anything you ask for. The staff looks miserable and it looks low class. It looks like evil bosses hiring the desperate. Its really a terrible Burger King. I highly recommend using any other location than this one. No reason to get bad product when you don't have to. I implore you to eat anywhere else but here
Atmosphere: 2
Food: 1
Service: 1
Joel Bueno
The guy gave me a medium has brown instead of large hash brown, I literally said large in front of him while I was ordering.
Atmosphere: 3
Food: 4
Service: 2
Jeremiah William
The service was great at this burger king. My order came out quick and the lady working at the front register was very nice to me. However I ordered a double whopper with cheese that had a foul smell and tasted awful. I understand you guys can be busy balancing a drive thru and the resturant end... but please for the sake of food safety check your food quality! I threw it out and left angry because I was so angry and I did not want to go complain to the front register incase if they do not honor my request and I do not end up cursing out the staff out of my frustration.
Food: 1
Service: 5
Justine Vazquez
Look how beautiful this sandwich is!
Atmosphere: 5
Food: 5
Service: 5
Aravind Chowdary
Food is fine and all but the staff in the evenings are very rude
I've been going here since I was 12. I worked here at 19 years old in the kitchen. As an adult I came here with my kids this year a few times since returning to NJ. Yanira portraits a horrible attitude, she has spoken to me disrespectfully, and today was the last time I go to BK on central. Yanira should have been replaced long ago. I know I can't be the only one she has treated so terribly. She has no problem treating customers worst than dirt. Everytime I went this year it was almost empty. Yanira is the reason all the customers avoid this restaurant. The BK customer portal doesn't seem to do enough. At this point I wouldn't be surprised if it shut down do to people like Yanlra. I hope Burger King sees this and send a mistery shopper to find out why sales are low....Yanira is destroying BK business on central ave.
Very disappointed been going here for a long time but will no longer go here because the employees and the manager would not let me wash my hands without making a purchase first. Terrible customer service... Do better Burger King on Central Ave.
Atmosphere: 3
Food: 3
Service: 2
General manager Yurina has 0 customer relations...poor attitude for customers..very rude
Atmosphere: 1
Updating review: I have seen an improvement in the service.
Atmosphere: 4
Food: 4
Service: 4
The food is a joke. The bread is old, the burger is dried out. Not like when you go outside of town. The food is much better. This location needs to close. And put in a better food chain.
Atmosphere: 1
Food: 1
Service: 1
I had a somewhat good experience here, however it seemed to me that food sized were smaller than other places
Atmosphere: 5
Food: 4
Service: 5
Do not order from here using uber eats because they’ll not give you all of your items and then uber will tell you the store is not eligible for a refund smh
Atmosphere: 1
Food: 1
Service: 1
Upon arriving at the establishment at 9:35 PM on Saturday evening, I saw the sign on the door stating it was closing at 10:00 PM, providing ample time for my six-year-old son to consume a children’s meal. I approached the register and inquired about the possibility of using the restroom and washing my hands. However, the individual at the front desk informed me that the restaurant is exclusively for customers. Despite my status as a customer, I was denied access to the restroom. The individual proceeded to instruct me to order and pay for my meal before allowing me to use the restroom, demonstrating a lack of professionalism and customer service skills. After ordering and paying, I was granted access to the restroom. Upon exiting, I waited for the individual to assemble my food, which I requested to be placed on a tray as I was dining in. However, the individual informed me that the restaurant closes in 18 minutes. I acknowledged the closing time and requested that he provide me with his name. His name tag indicated that his name was M, but he insisted that everyone referred to him as Youssef. Notably, he failed to express gratitude for my order, further exemplifying his lack of professionalism. As we were finishing our meal, the individual approached us and stated that the restaurant closes in “five minutes.” I informed him that I was aware of the closing time and requested that he provide me with his name. His name tag indicated that his name was M, but he insisted that everyone called him Youssef. Throughout the experience, the individual consistently demonstrated a lack of etiquette and required customer service training. Consequently, I have decided to refrain from returning to this establishment due to the unpleasant experience I encountered. As I exited the establishment at 9:56 PM, I observed that there were still individuals ordering food inside, in the drive-through area, and continuing to enter the premises. Attached is a photo I snapped at 9:48PM as he was still ringing up orders.
I mean it's Burger King they're all basically the same it's clean it's fast and it gets the job done what else is there to say
Atmosphere: 4
Food: 4
Service: 4
I order a number 1 and pay for it by time I got home they gave me the wrong thing no burger it's sad because it was for my grandson.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is a rip off. They don't sell you the advertised food. They give you a urine size cup and say it the size that comes with the deal. My birger was actually a slider they made and the bun was not the Burger King product. The bun were super small and without sesame seeds which clearly made me question the food. They don't promote the deals so if you're not aware of the deal you won't ask for it. Its extremely clear to me that they are giving poor product and trying everything to do to put money in their pockets and disregarding the customer. They charge for everything. Extra sauce, water cups anything you ask for. The staff looks miserable and it looks low class. It looks like evil bosses hiring the desperate. Its really a terrible Burger King. I highly recommend using any other location than this one. No reason to get bad product when you don't have to. I implore you to eat anywhere else but here
Atmosphere: 2
Food: 1
Service: 1
The guy gave me a medium has brown instead of large hash brown, I literally said large in front of him while I was ordering.
Atmosphere: 3
Food: 4
Service: 2
The service was great at this burger king. My order came out quick and the lady working at the front register was very nice to me. However I ordered a double whopper with cheese that had a foul smell and tasted awful. I understand you guys can be busy balancing a drive thru and the resturant end... but please for the sake of food safety check your food quality! I threw it out and left angry because I was so angry and I did not want to go complain to the front register incase if they do not honor my request and I do not end up cursing out the staff out of my frustration.
Food: 1
Service: 5
Look how beautiful this sandwich is!
Atmosphere: 5
Food: 5
Service: 5
Food is fine and all but the staff in the evenings are very rude
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Whopper Sandwich
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