Charleys Cheesesteaks

It’s the worst customer service ever

Andrea is always smiling and giving great service

Ernesto(cashier) was very rude. Food was very salty. Never coming back again.

The Cajun wings were good, but the meat in the kimchi cheesesteak was very salty.

My first time here and probably last time. Service was slow. Food was made to order. I ordered the philly cheese steak. Toasted buns were light but fell apart. The meat was tasteless. The Cajun fries were really bad because the Cajun spice was just dump on top of the fries.

As a mall employee, I have always had great customer service at this location, specially with Ernesto the manager, l went there yesterday got the worst customer service ever,as I get there I start looking at the menu, there's a short man with long beard ,starts tapping the counter with his hands like to hurry up and order ,I then turn around and look at him and that time a lady come over and takes my order ,as I started ordering I gave her a coupon for a free frys ,then she asked him if we still take them,he said no starts talking I don't know where you got that coupon we don't even use then anymore and kept running his mouth,,and that time I told the lady I was going here but with that attitude I will take my money elsewhere. I have worked at this mall for 10 years,and as us employees we give this places alot of our business to .

I was very excited that the old school was back. Such a marvelous sandwich. I stopped off at the rolling oaks location today doing some shopping and craving a cheesesteak. I was browsing the menu on the wall and the cooks for scrubbing the griddle. I approached the counter to start my order and the gentleman with the facial hair starting cussing under his breath and shaking his head looking very upset that I approached the counter. The brand great, the food is great but lack of customer experience from a not so cheap sandwich restaurant is uncalled for. I walked away to explore different options at the mall and will not return.

lol dude said what do you want when I said how you doing

The steak itself was good....but who puts lettuce, tomatoes, & pickles on a cheesesteak? I asked & paid for jalapeños on my cheesesteak and I got exactly 2 slices on my 9" sandwich. They asked me to go or dine in I clearly stated dine in then they gave me my food in a to go bag which they gave to someone else & I asked him if he got my order & he said yes. Cheesesteak sandwiches are not salads so drop the salad topping and pickles? The food pictured does not show the salad on the sandwiches

Atmosphere: 2

Food: 2

Service: 2

They dare call this a Philly. Shame... Shame... Shame...

Good/ fast service. Yummy food!

Atmosphere: 5

Food: 5

Service: 5

Sandwich was good, fries were a bit on the soft side and not crisp. Service was okay, not the friendliest but they got the job done.

Good/ fast service. Yummy food!

This has been my "go to" for sandwiches. It always cooked to order and the fries are real, always crisp, and not greasy or oily. Turn around is pretty quick for what it is but it can get busy real fast and real quick. The only real downside to this place is the price. But you do get what you pay for in the long run.

Once again they tell us they are not taking orders! I believe they discriminate who the serve! Poor management!!!