Dunkin'

1 Exchange Pl, Jersey City
(201) 918-2573

Recent Reviews

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Andrea S

I ordered hash browns and an iced pumpkin shaken espresso. The hash browns were old and stale. My drink wasn’t a shaken espresso at all. She didn’t mix the syrup so my first sip was pure syrup. She also didn’t shake it or do anything special besides pump syrup and pour milk. Don’t come to this Dunkin. A waste of $8 for nasty hash browns and a mega sweet pumpkin iced coffee that was supposed to be a shaken espresso. Go anywhere else.

Atmosphere: 5

Food: 1

Service: 1

Emma Bethea

I was about to purchase something from this establishment & the worker told me that the rest room was broken. I know he has to use the rest room as well straight lying . I would not spend my money there. Horrible but you want me to buy something that bull. Need to do better

Atmosphere: 1

Food: 1

Service: 1

Dan Barbella

If you don’t have Boston Crème at a Dunkin Donuts, you aren’t a Dunkin Donuts. 1/5 and May God have mercy on your soul.

Ed O'Dwyer

Helpful in quickly filling my order

Atmosphere: 4

Food: 4

Service: 5

Joseph Arturi

Very nice staff and super fast service. Usually have no issues whatsoever. They are marvelous! They go out of the way to help the customers. The location is very busy but they usually get my order correct. Its also very clean.

Atmosphere: 5

Food: 4

Service: 5

Visualzby Naeem

.5 stars is my accurate rating. I pass many Dunkins on my daily commute and choose this one only because it's the one closet to my job but after today I will have to stop supporting this location. Prejudice workers that ignore certain types of customers. I happen to never use the app to order or the system, I like to speak to the cashier for that reason they pretty much ignore me for 5-7 min every morning even though I greet then and ask for assistance. I get no response and finally when the manager woman comes to take my order she rushes me through the entire process.

shital totwad

It was worst coffee I have ever had in any dunkin” it was just a hot water coloured as coffee 😡😡😡

Atmosphere: 1

Food: 1

Service: 1

Adam Orlando

I arrived at 8:15 PM and it was closed while in the Google listing says 8:30 PM. I showed the lady inside that Google says that from outside window and she said we closed at 8 PM. I came from a long drive just to get my coffee but this was very disappointing. Please adjust your hours on Google because we rely on Google hours to live our life if you don’t know

Paula Donato

Just Aweful experience at this store. Prejudice man didn't want to help me out with my mobile order. I showed him my order on the app and he stated that it didn't come over here I don't know how to order and then accusing me that I probably ordered from another store and can't read right. I numerous expressed that I didn't blame him and probably the machine but he still persisted to project his defensive demeanor. NEVER coming here. Man is obviously macho oppressed boy who can't get any questioning from an American or any women 🙄
Well then thank goodness for Starbucks around the corner.

Atmosphere: 2

Food: 3

Eric Chang

Dunkin used to be my go to place for coffee and breakfast. I used to go almost every other weekday for years, way before they even rebranded the name to drop "Donuts". After moving out of my home town, I found that other locations were always inconsistent or just down right bad with their coffee preparation, so I moved onto new coffee chains.

After a few years without Dunkin, I started going to this location this past year out of convenience. From the beginning, I had no complaints and my coffee and food always came out tasting good and in timely fashion.

Over the summer I finally found myself coming here on a consistent, almost weekly basis, and each time I'm pleased with my experience. This location is really consistent with their iced coffee and breakfast sandwiches.

The staff is always very friendly and when I stop in during non-rush hour traffic, they are attentive. Today was a great example. I stopped in around 10:40am, and I was in no less than a minute before the two woman who were working up front asked me what order number I was there for. They were very clear in communicating that they were working on my order and it would be ready shortly.

Just a shout out to this location. Whatever management is doing here, keep it up

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Coffee Roll, Bagels

Lateisha Howe

Public bathroom is “out of order” in the whole area went from subway to here, so customers can’t even use the bathroom. I’m sorry if I eat or drink, obviously I need to use the bathroom. It’s so sad the lack of public bathrooms in the United States. Whole fake “out of order” sign.

Atmosphere: 1

Food: 1

Service: 1

Sharlene Marriott

Most friendly staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

Nicole Perry

I bought a grilled cheese sandwich. It was given to me as a melted cheese sandwich between untoasted warm bread. I asked if it could look like the picture, toasted. He said he did toast it, it's toasted on one side. So I flipped it over, it looked exactly the same. I told him it looked exactly the same. He asked me if I wanted another sandwich, I said no I just want you to toast this one. He toasted one side. I ate it It tasted like something inside was freezer burned or stale.

Atmosphere: 5

Food: 1

Service: 3

Katherine Kaplan

The store is clean and the staff is very nice, 5 stars for the staff. Unfortunately the cold brew with french vanilla was terrible and I threw most of it out. It seems that the cold brew is now made off site instead of in the store and with the French vanilla results in a coffee taste that is very artificial and still bitter.

Wheelchair accessibility: There is an incline to enter the store.

Atmosphere: 5

Service: 5

Jackson Miles

Waiting in line and doesn’t seem like they know what they’re doing. Sometimes nobody approaches you so you’re waiting for awhile while they stand around. It smells like underarms as if they don’t shower.

Atmosphere: 1

Food: 1

Service: 1

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