Today, January 2nd, there was a promotion advertised stating that with the purchase of a coffee, you would receive a free donut with the special bag. When I went through the drive-thru, the employee who frequently has an attitude! Told me they had run out of the bags at 7 a.m. This situation isn’t just about the bag or the false advertising, but about the way customers are treated. If an employee is unhappy doing their job, it shows in how they speak to customers. Customer service should always be handled with dignity and respect. I hope this can be addressed and improved.
Service: 1
Hyneef Williamson
Very slow rude service...
Atmosphere: 2
Food: 3
Service: 1
Raid Aissa
There is an old woman who treats her employee with contempt, constantly shouts, and disturbs the customers. Never laugh with the customers.
Service: 1
Chris Forcino
It's wild they tell you that the order you placed, the items you want to drink, are wrong.
Everyone has an air about them at this location. Like they are better and smarter than anyone. But yet you are the one that is serving the community coffee. The whole staff needs a reality check and training.
Atmosphere: 1
Food: 1
Service: 1
Elias Nunez
Customer service is excellent.
Atmosphere: 5
Food: 5
Service: 5
Albert Mejia
This dunkin' donuts it's a disaster the staff don't care is you are there, they act like they don't care about the customer
Natalie Gamble
My coffee was made quickly and adaquately. I was also given a free iced coffee!
Atmosphere: 5
Food: 5
Service: 5
david menoscal
Fast service great location
Jimmy Acosta
Never have donuts
Atmosphere: 3
Food: 4
Service: 1
Martha Capers
I do NOT recommend this location to ANYONE. I went this morning and ordered my usual order. Mind you, I go to this Dunkin’ everyday and haven’t experienced this ever. Anyways, So I order a small iced caramel latte, and then I said I want an egg and cheese wake up wrap. I wanted some hash browns aswell but then I was like nevermind and said take of the wake up wrap and give me two orders of hashbrowns. The lady taking my order was the lady with curly hair (a little lower than mid back) and a black sweater. So I drive up to the window and I’m greeted with a sweet lady that I see all the time (I think she joined like two months ago) and I payed, everything was well. So I was waiting for my order and then right after I paid the lady that is short with curly hair came up and proceeds to say “When you come up to order you can’t keep changing your order back and forth, it sets things back”. Mind you, all I changed was the wake up wrap to hash browns. I then told her it’s your job to take the customers order, and I’m paying for this with MY money. If I want to change the order I have every right too. It wasn’t a big change and it wasn’t something that constantly happened or that took a long amount of time. It’s not hard to revise an order and I’ve done it before, many times, on the other days. This wasn’t the first time I noticed her talking about me. This was just my first time experiencing her say something face to face. This was very unprofessional and all of the staff there has an attitude. I’ve been reading the reviews before and it shows that these staff have very bad attitudes. There is only one sweet young lady that I see in the morning that actually gives me a smile and greets me well. I also noticed that if your not muslim or there religion the treat you horrible. I came with a friend that was muslim and that lady with curly hair treated her fine. Then when I came to order the lady had an attitude and was rushing me to get the order done. This place need to do better and not hire people based on their religion. DO BETTER!!!!
Every time I come to this location they can never get my order together.
Monique Steed
Every time I have gone, there has always been an issue. Rude staff, disgusting food, or the mobile order didnt go through. Would not recommend this location
Today, January 2nd, there was a promotion advertised stating that with the purchase of a coffee, you would receive a free donut with the special bag. When I went through the drive-thru, the employee who frequently has an attitude! Told me they had run out of the bags at 7 a.m. This situation isn’t just about the bag or the false advertising, but about the way customers are treated. If an employee is unhappy doing their job, it shows in how they speak to customers. Customer service should always be handled with dignity and respect. I hope this can be addressed and improved.
Service: 1
Very slow rude service...
Atmosphere: 2
Food: 3
Service: 1
There is an old woman who treats her employee with contempt, constantly shouts, and disturbs the customers. Never laugh with the customers.
Service: 1
It's wild they tell you that the order you placed, the items you want to drink, are wrong.
Everyone has an air about them at this location. Like they are better and smarter than anyone. But yet you are the one that is serving the community coffee. The whole staff needs a reality check and training.
Atmosphere: 1
Food: 1
Service: 1
Customer service is excellent.
Atmosphere: 5
Food: 5
Service: 5
This dunkin' donuts it's a disaster the staff don't care is you are there, they act like they don't care about the customer
My coffee was made quickly and adaquately. I was also given a free iced coffee!
Atmosphere: 5
Food: 5
Service: 5
Fast service great location
Never have donuts
Atmosphere: 3
Food: 4
Service: 1
I do NOT recommend this location to ANYONE. I went this morning and ordered my usual order. Mind you, I go to this Dunkin’ everyday and haven’t experienced this ever. Anyways, So I order a small iced caramel latte, and then I said I want an egg and cheese wake up wrap. I wanted some hash browns aswell but then I was like nevermind and said take of the wake up wrap and give me two orders of hashbrowns. The lady taking my order was the lady with curly hair (a little lower than mid back) and a black sweater. So I drive up to the window and I’m greeted with a sweet lady that I see all the time (I think she joined like two months ago) and I payed, everything was well. So I was waiting for my order and then right after I paid the lady that is short with curly hair came up and proceeds to say “When you come up to order you can’t keep changing your order back and forth, it sets things back”. Mind you, all I changed was the wake up wrap to hash browns. I then told her it’s your job to take the customers order, and I’m paying for this with MY money. If I want to change the order I have every right too. It wasn’t a big change and it wasn’t something that constantly happened or that took a long amount of time. It’s not hard to revise an order and I’ve done it before, many times, on the other days. This wasn’t the first time I noticed her talking about me. This was just my first time experiencing her say something face to face. This was very unprofessional and all of the staff there has an attitude. I’ve been reading the reviews before and it shows that these staff have very bad attitudes. There is only one sweet young lady that I see in the morning that actually gives me a smile and greets me well. I also noticed that if your not muslim or there religion the treat you horrible. I came with a friend that was muslim and that lady with curly hair treated her fine. Then when I came to order the lady had an attitude and was rushing me to get the order done. This place need to do better and not hire people based on their religion. DO BETTER!!!!
Restaurantji Recommends
It was very hot coffee that I wanted thanks!
I love thier coffee and service!!
Staff is super friendly.
Every time I come to this location they can never get my order together.
Every time I have gone, there has always been an issue. Rude staff, disgusting food, or the mobile order didnt go through. Would not recommend this location
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