The night shift employees are rude and dishonest; they charged my card twice. If you don't want to get ripped off, don't go there. Be careful.
Atmosphere: 1
Food: 1
Service: 1
Jose Colon
THE WORSE DUNKIN OF Jersey City, I WISH I COULD GIVE IT A NEGATIVE 0 stars! It’s horrible how is a Dunkin 24/7 and you go at 9pm and they have no fresh donuts, like seriously it’s NOT THE FIRST TIME THIS HAPPENS IM A NIGHT SHIFT WORKER THAT GOES FOR A COFFEE AND A FRESH DONUT AND THIS IS WHAT I GET and Lastly THE COFFE TASTES OLD AND NASTY
Atmosphere: 1
Food: 1
Service: 1
James Burns
Double check order before leaving - two bagel and donut, both completely wrong.
Noura Elgharraz
The staff is good but the old guy who usually works on the night shifts. He always speaks in a rude way and yelling on our face. How could you let someone like that work?!!! He know nothing about customer service and how to deal with people. The women are good and nice.
angela taggart
OMG I need those wonderful ladies by my house or for them to train my location! So sweet so calm so nice I didn’t wait long AT ALL! You’ve made me and my bundle of joy so happy this morning, words cannot express!
Atmosphere: 5
Food: 5
Service: 5
Alfred Casino
Unbelievably depressing female workers on the early night shift. I asked for napkins and ice (which btw is $1 for one large cup), and she didn't fail to give me a face and attitude each request. Sorry I bothered you when you were just on your phone I guess.
Atmosphere: 1
Food: 4
Service: 1
Sydney
I got violently ill after ordering an iced chai tea from here, and it was the only thing I had all day. I specifically asked for light ice which he did not do and plant-based milk, but I honestly wouldn’t be surprised if regular milk was used instead. On top of that, the service wasn’t great—the staff member wasn’t friendly, just pointed at the straws instead of verbally letting me know where the straws were, and didn’t even acknowledge me when I said thank you. The place wasn’t even busy. Overall, bad vibes.
Atmosphere: 1
Food: 1
Service: 1
Dilshod Berdiyorov
Very rude staff, gave me my order incorrectly and when I told them about it they didn't want to change it, they just said they wouldn't sell it.
Atmosphere: 1
Food: 1
Service: 1
Humaer Karim
horrible environment, horrible service, and the worst latte i ever had. sadly always needed dunkin everyday and now switching to local
Truly a five-star experience — if you’re into being ignored, lied to, and wasting your time. I placed a mobile order, showed up, and was promptly told it didn’t exist. Cool. I showed them the order on my app, and they still acted like I was making it up. Only after I pointed to it on their own screen did they finally acknowledge it — because apparently “lying first, fixing later” is the new policy.
Instead of making the order right away, they let me stand there for 20 minutes like I was auditioning for a role in Customer Service: The Waiting Game. They only made it when I made it clear I wasn’t going anywhere.
Super professional. Very efficient. Would absolutely recommend — to my worst enemy.
Atmosphere: 1
Food: 1
Service: 1
Zain Azam
I have never had such a frustrating experience at a Dunkin. I placed a mobile order, showed up, and they told me they never got it. When I showed proof in my app, they ignored me. Only when I pointed to my order showing up on their screen did they admit it, after lying about it. Instead of fixing the mistake right away, they let me stand there for 20 minutes arguing and only made my order when I refused to move from the register.
This was unprofessional, dishonest, and completely disrespectful. If you value your time or basic customer service, avoid this location.
Noyahh
Lazy, refusing to make mobile orders. Lied and said wasn’t in their system, even though I showed them the order with the right location on the app. Terrible customer service
Salma Malik
I wish I could give 0 stars. Please hire competent workers. Placed a mobile order and when my husband went to pick it up, they claimed they didn’t see it in their system. He showed them the order in the app, the correct location, and even pointed out our name on their own screen. Still, the worker said someone else must have taken it and refused to remake it. When the “manager” got involved, there was still no apology or attempt to fix the mistake. Instead, both employees started yelling at my husband. Completely unprofessional. This was their fault, yet they handled it with zero accountability. Lazy, rude, and absolutely no sense of customer service. Will never return.
Fast service
Food: 5
Service: 5
The night shift employees are rude and dishonest; they charged my card twice. If you don't want to get ripped off, don't go there. Be careful.
Atmosphere: 1
Food: 1
Service: 1
THE WORSE DUNKIN OF Jersey City, I WISH I COULD GIVE IT A NEGATIVE 0 stars! It’s horrible how is a Dunkin 24/7 and you go at 9pm and they have no fresh donuts, like seriously it’s NOT THE FIRST TIME THIS HAPPENS IM A NIGHT SHIFT WORKER THAT GOES FOR A COFFEE AND A FRESH DONUT AND THIS IS WHAT I GET and Lastly THE COFFE TASTES OLD AND NASTY
Atmosphere: 1
Food: 1
Service: 1
Double check order before leaving - two bagel and donut, both completely wrong.
The staff is good but the old guy who usually works on the night shifts. He always speaks in a rude way and yelling on our face. How could you let someone like that work?!!! He know nothing about customer service and how to deal with people. The women are good and nice.
OMG I need those wonderful ladies by my house or for them to train my location! So sweet so calm so nice I didn’t wait long AT ALL! You’ve made me and my bundle of joy so happy this morning, words cannot express!
Atmosphere: 5
Food: 5
Service: 5
Unbelievably depressing female workers on the early night shift. I asked for napkins and ice (which btw is $1 for one large cup), and she didn't fail to give me a face and attitude each request. Sorry I bothered you when you were just on your phone I guess.
Atmosphere: 1
Food: 4
Service: 1
I got violently ill after ordering an iced chai tea from here, and it was the only thing I had all day. I specifically asked for light ice which he did not do and plant-based milk, but I honestly wouldn’t be surprised if regular milk was used instead. On top of that, the service wasn’t great—the staff member wasn’t friendly, just pointed at the straws instead of verbally letting me know where the straws were, and didn’t even acknowledge me when I said thank you. The place wasn’t even busy. Overall, bad vibes.
Atmosphere: 1
Food: 1
Service: 1
Very rude staff, gave me my order incorrectly and when I told them about it they didn't want to change it, they just said they wouldn't sell it.
Atmosphere: 1
Food: 1
Service: 1
horrible environment, horrible service, and the worst latte i ever had. sadly always needed dunkin everyday and now switching to local
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Truly a five-star experience — if you’re into being ignored, lied to, and wasting your time. I placed a mobile order, showed up, and was promptly told it didn’t exist. Cool. I showed them the order on my app, and they still acted like I was making it up. Only after I pointed to it on their own screen did they finally acknowledge it — because apparently “lying first, fixing later” is the new policy.
Instead of making the order right away, they let me stand there for 20 minutes like I was auditioning for a role in Customer Service: The Waiting Game. They only made it when I made it clear I wasn’t going anywhere.
Super professional. Very efficient. Would absolutely recommend — to my worst enemy.
Atmosphere: 1
Food: 1
Service: 1
I have never had such a frustrating experience at a Dunkin. I placed a mobile order, showed up, and they told me they never got it. When I showed proof in my app, they ignored me. Only when I pointed to my order showing up on their screen did they admit it, after lying about it. Instead of fixing the mistake right away, they let me stand there for 20 minutes arguing and only made my order when I refused to move from the register.
This was unprofessional, dishonest, and completely disrespectful. If you value your time or basic customer service, avoid this location.
Lazy, refusing to make mobile orders. Lied and said wasn’t in their system, even though I showed them the order with the right location on the app. Terrible customer service
I wish I could give 0 stars. Please hire competent workers. Placed a mobile order and when my husband went to pick it up, they claimed they didn’t see it in their system. He showed them the order in the app, the correct location, and even pointed out our name on their own screen. Still, the worker said someone else must have taken it and refused to remake it.
When the “manager” got involved, there was still no apology or attempt to fix the mistake. Instead, both employees started yelling at my husband. Completely unprofessional. This was their fault, yet they handled it with zero accountability.
Lazy, rude, and absolutely no sense of customer service. Will never return.
Good Dunkin , nice staff
Atmosphere: 5
Food: 5
Service: 5
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