Food is excellent but you need to fix your self serve machines. Apple Pay does not work. No one to take your order too so you are stuck with self serve.
Atmosphere: 3
Food: 5
Service: 3
Mansouri Merzak
Employees are not serious , I was waiting for my food , I could even read that it was ready then , i could not get it , so I had to cancel it .
Service: 1
suchendra kuchipudi
Never order food from here during rush hour. Quality check is trash. They always miss one or two items in the final bag. When asked for the missing items ? the looks. Spoons and napkins are never included in the takeout. Come on Panera!! You can do better. It is on the manager who is failing here.
Atmosphere: 4
Food: 4
Service: 1
Flow Kro
This people are racist I have 20 minutes waiting and no body attend me the worst service in the town they are lazzy and unprofessional
Atmosphere: 1
Food: 1
Service: 1
Dan C
Came here Sunday morning. They were open, but had no coffee. Restroom was out of service. Food was good but wish I had a cup of coffee.
Dayan Li
Disappointing experience at Panera Bread Newport Mall. As an Unlimited Sip Club member, I was shocked to be asked to leave after only 1 hour during a slow weekday morning. Apparently, paying for a subscription and supporting the business isn't enough to warrant a reasonable stay. The staff was rude and made me feel unwelcome, despite plenty of empty tables. If this is how they treat loyal customers, I can't recommend this location. Save your time and money - go somewhere that actually appreciates your business. Panera needs to seriously reconsider their customer service approach.
Atmosphere: 1
Food: 1
Service: 1
Michael Nashed
Very bad staff and management . No decafs coffee .
I LOVE PANERA SO MUCH. I used to be a catering manager and the food is to die for. No lie. I also loved my job. So… I need to say, I know how all the food is meant to be prepared. My discrepancy is that the food is always missing items or ingredients. I know it’s a bunch of young folks working there, and I get it’s their first job or second job etc etc.
However , managers, pls check ur associates work. 9/10 times I order food, ingredients/items are missing. I know I can get my money back and all but I choose not to. I would like you folks to teach your staff the ins and outs of great service… Please ?.
When I get a frontega, I don’t want my basil to be missing nearly every time. When I order tomato or French onion soup, I would really love my croutons. I can’t remember the last time croutons were included in my soups when I order those two soups. PS…. Ima Client that gets delivery… so I. Can’t just go back to the counter.
I just ordered yesterday. My name is Lindsay. I called the store to make sure croutons were in the order. They said yes. However, sadly, no croutons when the order areived :( . Seems silly, but it’s important to me, with all due respect. The croutons honestly… no lie… NEVER come in my to-go orders. *very sad*
My point is…. Things that seem so simple, honestly make the meal sometimes. I remember working there and thinking people wouldn’t notice if ingredients were missing …. But honestly YES THEY DO
please step up on the missing ingredients. Especially the missing sides (apple, chips, bread … omg so many times I have had meals with no sides for delivery) Everything else is great. I promise. But pls teach your coworkers to add all Ingedients. Thxxxxx
Atmosphere: 5
Food: 5
Service: 2
Claudia Cao
Why does this place has a man’s bathroom and doesn’t allow female customer to use woman’s bathroom???
Atmosphere: 2
Food: 4
Service: 1
Jayden F
The employee here aren't nice. They dont pay attention to their coffee station. Most of the time they took forever to refill milk and coffee when its not even busy on the time i usually come.
Atmosphere: 1
Food: 3
Service: 1
berit t
An all-round good and pleasant restaurant
Atmosphere: 4
Food: 4
Service: 4
N. L.
The soup was delicious, the cheese sandwich was ok
Horrible Panera store in NJ
Don’t visit
Save money
Atmosphere: 1
Food: 1
Service: 1
The food, the coffee, and the service is very good. I like the music that they play.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bear Claw, Chipotle Chicken Avocado Sandwich, Flatbread, Candy Cookie, Muffins
A lack of gluten free options in 2024 is crazy
Food is excellent but you need to fix your self serve machines. Apple Pay does not work. No one to take your order too so you are stuck with self serve.
Atmosphere: 3
Food: 5
Service: 3
Employees are not serious , I was waiting for my food , I could even read that it was ready then , i could not get it , so I had to cancel it .
Service: 1
Never order food from here during rush hour. Quality check is trash. They always miss one or two items in the final bag. When asked for the missing items ? the looks. Spoons and napkins are never included in the takeout. Come on Panera!! You can do better. It is on the manager who is failing here.
Atmosphere: 4
Food: 4
Service: 1
This people are racist I have 20 minutes waiting and no body attend me the worst service in the town they are lazzy and unprofessional
Atmosphere: 1
Food: 1
Service: 1
Came here Sunday morning. They were open, but had no coffee. Restroom was out of service. Food was good but wish I had a cup of coffee.
Disappointing experience at Panera Bread Newport Mall. As an Unlimited Sip Club member, I was shocked to be asked to leave after only 1 hour during a slow weekday morning. Apparently, paying for a subscription and supporting the business isn't enough to warrant a reasonable stay. The staff was rude and made me feel unwelcome, despite plenty of empty tables. If this is how they treat loyal customers, I can't recommend this location. Save your time and money - go somewhere that actually appreciates your business. Panera needs to seriously reconsider their customer service approach.
Atmosphere: 1
Food: 1
Service: 1
Very bad staff and management . No decafs coffee .
Restaurantji Recommends
I LOVE PANERA SO MUCH. I used to be a catering manager and the food is to die for. No lie. I also loved my job. So… I need to say, I know how all the food is meant to be prepared. My discrepancy is that the food is always missing items or ingredients. I know it’s a bunch of young folks working there, and I get it’s their first job or second job etc etc.
However , managers, pls check ur associates work. 9/10 times I order food, ingredients/items
are missing. I know I can get my money back and all but I choose not to. I would like you folks to teach your staff the ins and outs of great service… Please ?.
When I get a frontega, I don’t want my basil to be missing nearly every time. When I order tomato or French onion soup, I would really love my croutons. I can’t remember the last time croutons were included in my soups when I order those two soups. PS…. Ima Client that gets delivery… so I. Can’t just go back to the counter.
I just ordered yesterday. My name is Lindsay. I called the store to make sure croutons were in the order. They said yes. However, sadly, no croutons when the order areived :( . Seems silly, but it’s important to me, with all due respect. The croutons honestly… no lie… NEVER come in my to-go orders. *very sad*
My point is…. Things that seem so simple, honestly make the meal sometimes. I remember working there and thinking people wouldn’t notice if ingredients were missing …. But honestly YES THEY DO
please step up on the missing ingredients. Especially the missing sides (apple, chips, bread … omg so many times I have had meals with no sides for delivery) Everything else is great. I promise. But pls teach your coworkers to add all Ingedients. Thxxxxx
Atmosphere: 5
Food: 5
Service: 2
Why does this place has a man’s bathroom and doesn’t allow female customer to use woman’s bathroom???
Atmosphere: 2
Food: 4
Service: 1
The employee here aren't nice. They dont pay attention to their coffee station. Most of the time they took forever to refill milk and coffee when its not even busy on the time i usually come.
Atmosphere: 1
Food: 3
Service: 1
An all-round good and pleasant restaurant
Atmosphere: 4
Food: 4
Service: 4
The soup was delicious, the cheese sandwich was ok
Atmosphere: 4
Food: 4
Service: 4
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