RoofTop at Exchange Place

Always an amazing experience!

Atmosphere: 5

Food: 5

Service: 5

Javier, our host, was so nice and friendly! He made our experience so unique. Also, the food was so good! And no words on the view. Everything was amazing!

Atmosphere: 5

Food: 5

Service: 5

extremely rude staff, terrible communication skills. Waited 20 min to get drinks.

Atmosphere: 1

Service: 1

Good food, great ambiance. Marie was great. Will be back again.

Atmosphere: 5

Food: 4

Service: 4

Marie was a phenomenal server. She recommended great vegetarian options to me. She was very friendly and attentive. 5 stars for the wonderful service and beautiful atmosphere, 4 stars for the food. I had the spring salad, it needed more of the toppings (strawberries, feta, walnuts and dressing) compared to the amount of mixed greens. Also the greens had very long steams attached which was not the most enjoyable.

Atmosphere: 5

Food: 4

Service: 5

Went there for drinks! Great atmosphere and drinks! Would highly recommend and visit again.

Atmosphere: 5

Service: 5

ELEGANCE GALORE

Atmosphere: 5

Food: 5

Service: 5

Great views. Didn’t love the idea of the photographer there though. Seems cheesy for a nice place.

Atmosphere: 4

Food: 4

Service: 4

My 50th birthday was mde all the more special being able to celebrate at rooftop exchange! Rooftop views are amazing! Food was excellent! (I had the steak - recommend!!). There staff were absolutely awesome! Special shout out to Andriana who was super lovely and attentive!!❤️

Atmosphere: 5

Food: 5

Service: 5

I loved that place. Will go Again

Atmosphere: 5

Food: 5

Service: 5

Update: went again and service was much better this time. Female Bartenders were efficient in handling the large crowd.

Very slow service at bar. 3 at gate doing nothing and only 2 at bar bartending, cleaning, service food. U need to get table and not worry abt service

Atmosphere: 4

Food: 3

Service: 4

Tried to book for my bestfriend birthday dinner ( party of 11 ) whoever “ Tymeka “ is very rude & unprofessional! . Tried to get decent pictures of the spot she picked and she wasn’t very nice about it . She tried to have 11 PEOPLE SITTING HERE . When asked to move somewhere else shawty said no .

Atmosphere: 1

Service: 1

There is bad service and then there is whatever we experienced at this restaurant. I have never had such horrible service from an upscale restaurant. Beyond disappointed with how the night went but the red flags were evident from the start.

We had to wait just to enter the restaurant standing in a cramped hot stairwell because the hostess was missing from the desk for 10-15 minutes and nobody was there to seat the huge line of people ahead of us.

Once we sat down we were asked about the water preference, which the server noted down, but another server had to come and ask us to double check about our that as well! Couldn’t get water preference right in one go.

After waiting about 20 minutes we finally were able to place in our drink order, because the server was clearly so overwhelmed she barely had time to check on us or wait on us even. We literally had to find another server to place in our food order because 40+ minutes had already elapsed since we sat down and nobody came to take our food order. Our original server did eventually show up to “double check” what we had ordered at the 1 hour mark which i am sure is when the actual order was placed. 1 hour to order 2 drinks and 2 mains.

Then finally after 15 more minutes one of the mains was served, JUST ONE. So we waited 10 minutes for the other one to come out, but at that point the food was getting cold so one of us ate while the other one watched.

Weirdly enough, a whole 30 minutes later, both the mains were served together (steak for the first time, already a bit cold, and the chicken for the second time). We had to send the chicken back because one of us had already finished the chicken. So we had to have dinner separately, because our order was put in twice because of the order confusion or someone else’s food was served to us.

Lastly, we had ordered another drink which was served with the bill, after i had to literally hunt down our server working and remind her of my drink order.

I have never been to a restaurant where the food was served at such different intervals that we had to eat completely separately for a party of two. Tracking down servers, ordering food and drinks and receiving them felt like winning the jackpot, and all the patrons around us also looked visibly upset due to the non existence of service.

The only redeeming factor was that the food and drinks were actually very good, but this restaurant is so poorly managed, even the amazing nyc views can’t compensate for the horrible service

Atmosphere: 1

Food: 5

Service: 1

Javier is a great host. Very polite and attentive to our needs!

Atmosphere: 5

Food: 5

Service: 5

The best place we've been to! Thank you Javier Host for your attention and help in the best place for our dinner!

Atmosphere: 5

Food: 5

Service: 5