Great place. The owners could not be any nicer, food if terrific.
Atmosphere: 5
Food: 5
Service: 5
Janvi
The spicy lemongrass beef soup is dynamite- but as others have said $25 for soup is a bit pricy. If price doesn’t bother you, worth a visit!
Tasneem Ahmed
Absolutely disgusting attitude, terrible customer service, their replies to their customers says everything you need to know and the FOOD IS SO MID for the price. Literally nothing about this place is worth it. Also small and crammy and will probably never expand because of its atmosphere and attitude
Atmosphere: 1
Food: 1
Service: 1
Xilin Zhang
Worst service ever, the waitress has been mean since we got in, shouting at us when we get up and trying to ask questions and looking for restroom. The whole restaurant got quiet with her shouting. Definitely unnecessarily racism and rude to minorities. The restaurants’ reply means a lot of their manner. Check all Google reviews that complain about their service, this restaurant replied to everyone’s complaint with a revenge attitude. No apology needed, I should apologize that I chose this restaurant and even try to sympathize this young waitress might had a bad day.
Atmosphere: 1
Food: 3
Service: 1
Denise Johnson
Such a pleasure to be a patron at this delicious decadent authentic cuisine made by the matriarch of the family. The ambiance is so friendly, inviting and comforting. My family and I love this well cared for family gem in Jersey City, NJ!
Atmosphere: 5
Food: 5
Service: 5
Zoe Yang
Their food are so delicious! I ordered the Vietnamese curry soup with seafood and potato and it’s such a great meal! Soup is Very rich with ultra fresh seafood:)
Atmosphere: 4
Food: 5
Service: 5
복복
Everyone was welcoming and clay pot curry was great, just wanted to leave a review bc recent 1-star must have impacted the restaurant.
Atmosphere: 5
Food: 5
Service: 5
ibtissam jaouad
No matter how good the food is, a business with poor customer service and an owner who is unable to take criticism will never succeed. I recommend this place only if you lack self respect ?
Bad establishment Owner is very aggressive and rude to customers and parents with kids. You could tell just by how hes replying to bad reviews
Hassane Kourouma
Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
samuel jackson
Manager was speaking loudly at the bar about very inappropriate things and made everyone uncomfortable. Lots of other reviews confirm his terrible attitude is and how awful he speaks to customers and his staff, if you care at all where u spend your money dont spend it here
Atmosphere: 1
Food: 1
Service: 1
Britni b
Food was okay but atmosphere is terrible, bald manager with glasses yelling at two lady workers across the restaurant.
Atmosphere: 1
Food: 1
Service: 1
徐小川
Updated after the reply: After reading other 1-star reviews, I realized that my experience—though frustrating—pales in comparison to the way this restaurant has treated other customers (forcing parents to fold strollers with sleeping babies, not accommodating allergies, refusing to serve children). This place has a well-documented history of being unfriendly, rude, and inflexible. They adhere to a laundry list of rules with zero regard for customer experience. If you enjoy being treated poorly, then by all means, this place welcome you!
For the record, I do respect the policy against outside drinks, (even if I find it unnecessary). However, the way the staff handled the situation was unacceptable. Watching me like a hawk while I finished my last sip felt more like an act of intimidation than policy enforcement. I was deeply offended by their hostile and overbearing attitude. Just treat your guests FRIENDLY.
-- Original comment
Disappointed by the Unwelcoming Attitude!
We were denied entry because one of us had a last sip of matcha latte in hand. The staff actually stood there watching us finish it rather than allowing us to come in and settle.
This kind of rigid and unwelcoming behavior is not what we expected from a place that supposedly values good service. It’s a shame because we were excited to dine here, but after being treated this way, we won’t be returning. Customer service should be about making guests feel welcome, not monitoring them for something as trivial as finishing a drink. Truly disappointing.
I love this place! And chicken soup is great!!!
Atmosphere: 5
Food: 5
Service: 5
Great place. The owners could not be any nicer, food if terrific.
Atmosphere: 5
Food: 5
Service: 5
The spicy lemongrass beef soup is dynamite- but as others have said $25 for soup is a bit pricy. If price doesn’t bother you, worth a visit!
Absolutely disgusting attitude, terrible customer service, their replies to their customers says everything you need to know and the FOOD IS SO MID for the price. Literally nothing about this place is worth it. Also small and crammy and will probably never expand because of its atmosphere and attitude
Atmosphere: 1
Food: 1
Service: 1
Worst service ever, the waitress has been mean since we got in, shouting at us when we get up and trying to ask questions and looking for restroom. The whole restaurant got quiet with her shouting. Definitely unnecessarily racism and rude to minorities. The restaurants’ reply means a lot of their manner. Check all Google reviews that complain about their service, this restaurant replied to everyone’s complaint with a revenge attitude. No apology needed, I should apologize that I chose this restaurant and even try to sympathize this young waitress might had a bad day.
Atmosphere: 1
Food: 3
Service: 1
Such a pleasure to be a patron at this delicious decadent authentic cuisine made by the matriarch of the family. The ambiance is so friendly, inviting and comforting. My family and I love this well cared for family gem in Jersey City, NJ!
Atmosphere: 5
Food: 5
Service: 5
Their food are so delicious! I ordered the Vietnamese curry soup with seafood and potato and it’s such a great meal! Soup is Very rich with ultra fresh seafood:)
Atmosphere: 4
Food: 5
Service: 5
Everyone was welcoming and clay pot curry was great, just wanted to leave a review bc recent 1-star must have impacted the restaurant.
Atmosphere: 5
Food: 5
Service: 5
No matter how good the food is, a business with poor customer service and an owner who is unable to take criticism will never succeed. I recommend this place only if you lack self respect ?
bad customer service
Restaurantji Recommends
Bad establishment Owner is very aggressive and rude to customers and parents with kids. You could tell just by how hes replying to bad reviews
Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
Manager was speaking loudly at the bar about very inappropriate things and made everyone uncomfortable.
Lots of other reviews confirm his terrible attitude is and how awful he speaks to customers and his staff, if you care at all where u spend your money dont spend it here
Atmosphere: 1
Food: 1
Service: 1
Food was okay but atmosphere is terrible, bald manager with glasses yelling at two lady workers across the restaurant.
Atmosphere: 1
Food: 1
Service: 1
Updated after the reply:
After reading other 1-star reviews, I realized that my experience—though frustrating—pales in comparison to the way this restaurant has treated other customers (forcing parents to fold strollers with sleeping babies, not accommodating allergies, refusing to serve children). This place has a well-documented history of being unfriendly, rude, and inflexible. They adhere to a laundry list of rules with zero regard for customer experience. If you enjoy being treated poorly, then by all means, this place welcome you!
For the record, I do respect the policy against outside drinks, (even if I find it unnecessary). However, the way the staff handled the situation was unacceptable. Watching me like a hawk while I finished my last sip felt more like an act of intimidation than policy enforcement. I was deeply offended by their hostile and overbearing attitude. Just treat your guests FRIENDLY.
-- Original comment
Disappointed by the Unwelcoming Attitude!
We were denied entry because one of us had a last sip of matcha latte in hand. The staff actually stood there watching us finish it rather than allowing us to come in and settle.
This kind of rigid and unwelcoming behavior is not what we expected from a place that supposedly values good service. It’s a shame because we were excited to dine here, but after being treated this way, we won’t be returning. Customer service should be about making guests feel welcome, not monitoring them for something as trivial as finishing a drink. Truly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Loading...