Okay the first time I went here at the Factory Restaurant, the service was excellent and the food was served hot and fast. I loved here and this is why I made reservation again at this place. But what a big disappointment. First off no one greeted us at all, staff busy chatting at the bar area not acknowledging that we party of 10 was waiting to be seated. The ladies kept sending us back and forth to the lounge area, no one could find our reservation that was made ahead of time, every time we tried to order something, she would say no they don't have, which they really had it. Took over an hour for our food to come which some things were under cooked and semi-hot. When we was about to leave because the service was bad and our food hadn't come, we all was about to leave and go somewhere else, that's when our food came out. The service went from 5 stars to 1 which is really disappointing. Never again.
Atmosphere: 5
Food: 1
Service: 1
Carlos Diaz
Had a blast here while with my family, I am in my mid 40's good to feel young. mostly younger crowd.
Myrianne Clitus-Bustillo
I came here the day after my brother’s funeral with a large party of 10. The woman who initially sat us down, welcomed us warmly. A man who was the same compe.xion as I am took everyone’s order but skipped over me and treated me very coldly when I tried making eye contact. My husband had to say something. It was so humiliating I had to walk away from the table. I no longer wanted to tolerate the disrespect and chose to leave. My husband supported me in leaving as well. I’m sure he’s not a bad person. However he seems conditioned to treat people who look like me a certain way and that is sad. Sadly a lot of people who look like me not only accept the disrespect but overlook when other people are being treated disrespectfully as well.It was uncomfortable for my family but they stayed because they were traveling immediately afterwards. From the reviews of other patrons, I am not alone.I hope they improve but I won’t be coming back here ever again.
Atmosphere: 1
Service: 1
giveline thoby
Good music. Good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
hulaymatu kaba
This location treats African American poorly and my friends and I have experienced it. When we first came in, they charged us to get in. It was said that they do not charge at the door. The receptionist was very nasty to us and they did not welcome us with open arms. At the end of the night, one of the security guards SNATCHED a hookah away from one of my girls as she had the hookah in HER MOUTH. That was very unprofessional and disrespectful. The cherry on top was that an employee took out a hammer and started to bang it on the bar table to aggressively kick us out. The next day my friend went in the restaurant to speak to the manager/owner, nothing was done, not even an explanation as to why such things happened.
Atmosphere: 1
Food: 1
Service: 1
Pedro Abreu
Excellent place to share and eat typical Dominican
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Casillero del Diablo Reserva Privada, La Familia
Aminata Kaba
IF YOURE AFRICAN AMERICAN! Gather here! I know we like to try different atmospheres but Trust me when I say DO NOT! I repeat DO NOT GO HERE. We got a hammer pulled out on us just because we were expressing how we felt. We felt discriminated against from the moment our ID’s were been checked! Oh we were referenced to as “THESE PEOPLE” and over heard a manager a saying “get these N- words out of here.” Just sad we still have to go through businesses not welcoming African Americans in 2024.
Service: 1
Minata Kaba
I’m not even going to write a long one but IF YOU’RE AFRICAN AMERICAN! Gather here! I know we like to try different atmospheres but Trust me when I say DO NOT! I repeat DO NOT GO HERE. We got a hammer pulled out of us just because we were expressing how we felt. We felt discriminated against from the moment our ID’s were been checked! Oh we were referenced to as “THESE PEOPLE” and over heard a manager or staff member saying “get these N- words out of here.” Just sad we still have to go through businesses not welcoming African Americans in 2024.
Atmosphere: 1
Service: 1
Nathanial Williams
What a Great ? place to Chill!
Atmosphere: 5
Food: 4
Service: 5
Neha Vl
We always walked past the Factory and it looked very happening and finally on New Year's Eve we went in for some drinks. It had a lot of decorations and such a festive ambience. We tried some cocktails and beer and they were great but the best part was the hookah. We tried the mint flavour and it was amazing. We had to pay in cash for the hookah so make sure that you take some with you (they also have an ATM inside). Service was great and the restaurant is very spacious. Definitely visiting again!
theft of money they made them pay $60 to see perverse wing and angel dior and they never arrived and much less returned the money pure theft and waste of money!! thieves do not
Atmosphere: 1
Food: 1
Service: 1
melvin rodriguez
we have a great time there that play was on fire ? ??????
Atmosphere: 5
Food: 5
Service: 5
Maryellen Vargas
The factory was so beautiful I love the atmosphere and the fireplace on the TV with spectacular service was excellent I recommend anybody having a party to host it
I didn't get any food but the drinks and bar was a great experience. This is such a prime location in JC with alot of potential. I wish more people knew about it. It's spacious, hyped DJ, ambiance and professional staff! Perfect for an event or a fun night out. $10 (cash ONLY) cover charge.
Okay the first time I went here at the Factory Restaurant, the service was excellent and the food was served hot and fast. I loved here and this is why I made reservation again at this place. But what a big disappointment. First off no one greeted us at all, staff busy chatting at the bar area not acknowledging that we party of 10 was waiting to be seated. The ladies kept sending us back and forth to the lounge area, no one could find our reservation that was made ahead of time, every time we tried to order something, she would say no they don't have, which they really had it. Took over an hour for our food to come which some things were under cooked and semi-hot. When we was about to leave because the service was bad and our food hadn't come, we all was about to leave and go somewhere else, that's when our food came out. The service went from 5 stars to 1 which is really disappointing. Never again.
Atmosphere: 5
Food: 1
Service: 1
Had a blast here while with my family, I am in my mid 40's good to feel young. mostly younger crowd.
I came here the day after my brother’s funeral with a large party of 10. The woman who initially sat us down, welcomed us warmly. A man who was the same compe.xion as I am took everyone’s order but skipped over me and treated me very coldly when I tried making eye contact. My husband had to say something. It was so humiliating I had to walk away from the table. I no longer wanted to tolerate the disrespect and chose to leave. My husband supported me in leaving as well. I’m sure he’s not a bad person. However he seems conditioned to treat people who look like me a certain way and that is sad. Sadly a lot of people who look like me not only accept the disrespect but overlook when other people are being treated disrespectfully as well.It was uncomfortable for my family but they stayed because they were traveling immediately afterwards. From the reviews of other patrons, I am not alone.I hope they improve but I won’t be coming back here ever again.
Atmosphere: 1
Service: 1
Good music. Good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
This location treats African American poorly and my friends and I have experienced it. When we first came in, they charged us to get in. It was said that they do not charge at the door. The receptionist was very nasty to us and they did not welcome us with open arms. At the end of the night, one of the security guards SNATCHED a hookah away from one of my girls as she had the hookah in HER MOUTH. That was very unprofessional and disrespectful. The cherry on top was that an employee took out a hammer and started to bang it on the bar table to aggressively kick us out. The next day my friend went in the restaurant to speak to the manager/owner, nothing was done, not even an explanation as to why such things happened.
Atmosphere: 1
Food: 1
Service: 1
Excellent place to share and eat typical Dominican
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Casillero del Diablo Reserva Privada, La Familia
IF YOURE AFRICAN AMERICAN! Gather here! I know we like to try different atmospheres but Trust me when I say DO NOT! I repeat DO NOT GO HERE. We got a hammer pulled out on us just because we were expressing how we felt. We felt discriminated against from the moment our ID’s were been checked! Oh we were referenced to as “THESE PEOPLE” and over heard a manager a saying “get these N- words out of here.” Just sad we still have to go through businesses not welcoming African Americans in 2024.
Service: 1
I’m not even going to write a long one but IF YOU’RE AFRICAN AMERICAN! Gather here! I know we like to try different atmospheres but Trust me when I say DO NOT! I repeat DO NOT GO HERE. We got a hammer pulled out of us just because we were expressing how we felt. We felt discriminated against from the moment our ID’s were been checked! Oh we were referenced to as “THESE PEOPLE” and over heard a manager or staff member saying “get these N- words out of here.” Just sad we still have to go through businesses not welcoming African Americans in 2024.
Atmosphere: 1
Service: 1
What a Great ? place to Chill!
Atmosphere: 5
Food: 4
Service: 5
We always walked past the Factory and it looked very happening and finally on New Year's Eve we went in for some drinks. It had a lot of decorations and such a festive ambience. We tried some cocktails and beer and they were great but the best part was the hookah. We tried the mint flavour and it was amazing. We had to pay in cash for the hookah so make sure that you take some with you (they also have an ATM inside). Service was great and the restaurant is very spacious. Definitely visiting again!
Atmosphere: 5
Service: 5
Restaurantji Recommends
Excellent
Atmosphere: 5
Food: 5
Service: 5
theft of money they made them pay $60 to see perverse wing and angel dior and they never arrived and much less returned the money pure theft and waste of money!! thieves do not
Atmosphere: 1
Food: 1
Service: 1
we have a great time there that play was on fire ? ??????
Atmosphere: 5
Food: 5
Service: 5
The factory was so beautiful I love the atmosphere and the fireplace on the TV with spectacular service was excellent I recommend anybody having a party to host it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken Wings, Salad, Skirt Steak
I didn't get any food but the drinks and bar was a great experience. This is such a prime location in JC with alot of potential. I wish more people knew about it. It's spacious, hyped DJ, ambiance and professional staff! Perfect for an event or a fun night out. $10 (cash ONLY) cover charge.
Atmosphere: 4
Service: 4