VaibhaV Indian Restaurant & Caterers

Disappointing Experience from Start to Finish – A Complete Letdown

I had high hopes for this restaurant, but unfortunately, it fell short in almost every aspect. From the food to the service, it was a frustrating experience all around.

Appetizers: Our first appetizer was the hara bhara kebab, which took about 20 minutes to arrive. While it was served hot, the green food coloring was so unnatural it was disturbing, and the taste was bland and forgettable. A frozen hara bhara kebab would have been better. This was followed by chicken achari kebab, which arrived after 30 minutes — which I would normally not mind, as kebabs take time to prepare. However, non-kebab appetizers should absolutely have arrived faster, especially on a Monday night when it was a slow evening.

The chicken achari kebab had tender, juicy chicken, but the flavor was lacking. There was no discernible “achari” taste, leaving me to wonder if they even used achar or any similar seasoning. Plus, the raw onions on the hot plate were just for show and added nothing to the dish.

The gobi 65 was another letdown. While the cauliflower was crispy, the sauce they used was a strange mixture — almost like ranch, mayo, and yogurt — with a sickly orange color, resembling cheap honey mustard. Definitely not what you’d expect from a traditional 65 sauce.

Main Course: As for the main course, the veg biryani was absolutely disappointing. It resembled a basic pulao rather than a proper biryani, and I’ve never had a more underwhelming biryani at a South Indian restaurant. The masala dosa was cold, which is just inexcusable for a South Indian restaurant. The chicken chettinad was decent but nothing to rave about — I’d rate it 3.5/5, at best.

Service: But perhaps the worst part of the experience was the service. We ordered drinks from the first waitstaff, but instead of the drinks, we just got tap water, which never arrived. After the first appetizer, we had to repeatedly ask for chutney — something I would expect with kebabs by default — but it came only after a few reminders and after we were almost done with the appetizers. Then, a different server came to ask if we wanted drinks, even though we had already ordered them.

To top it off, one of the waitstaff took my plate while I was still eating and without asking if I was finished. I was mid-bite when my appetizer plate disappeared. When we asked for glasses to go with the jug of water they brought, they apologized — but that didn’t make up for the complete lack of professionalism.

The waitstaff was a group of college kids with no social skills or restaurant experience. They clearly had no idea how to engage with customers, smile, or even properly serve food. It was frustrating to watch as someone who has worked in the restaurant business. The staff was polite enough but seemed totally out of their depth.

Final Thoughts: The interior and the bathrooms were clean, which was about the only redeeming quality of the place. The food runner brought our food with their fingers touching the dishes, which is incredibly unhygienic. And while they gave us free kheer at the end — which we never asked for — it seemed like an afterthought, likely because they knew the service had been so bad but didn’t have the communication skills to address it.

Finally, they automatically added a 20% gratuity to the bill. As someone who worked as a waiter, I understand tipping culture, but after the horrible service, this felt like a slap in the face. The waitstaff, including the tip, simply lacked any sense of dignity or professionalism.

I truly don’t know how this restaurant is still in business. Overall, this experience was far from the quality I expected. Easily the worst dining experience at an Indian restaurant.can’t say I will I will be returning and can’t recommend it to anyone.

Atmosphere: 4

Food: 1

Service: 1

Food was ok. The service was super slow. It took them 30 mins to get the appetizer and another hour to get the entree

Food: 3

Service: 1

I was there for a private event. Private parking. Nice food. Amazing service

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Her Bed Naan

I Never order delivery from them , they are among the few ones who not at all pay effort to make delivery tamper safe, they just put in box and then in brown paper bag and give away to delivery person .. if you can’t afford to use tamper safe sticker , dude atleast staple the bag ..

Service: 1

Food at Vaibhav was very unsatisfactory. We ordered the chicken manchurian but the manchurian was cold, too salty and hard to eat. It smelled fishy and tasted stale. We had also ordered Chicken Malai Kofta curry - unfortunately, they used the same manchurian chicken balls for the kofta curry with just added the sauce for the curry. The appetizer was Indo-Chinese and the entree was Indian yet the chicken balls were shared in both recipes. We usually have a great experience at Sapthagiri and wanted to try Vaibhav, our hopes of it living upto the same level weren’t met. Oh, also there was a hair in the naan. They did offer to replace our curry but it was overall an underwhelming experience.

Atmosphere: 2

Food: 1

Service: 4

Overall, Vaibhav Indian Restaurant & Caterers is a decent spot, especially considering the price. I tried the Thali, and for what you pay, it’s definitely a good deal. The variety of dishes was solid, and everything was flavorful, though I felt some of the curries could use a bit more depth in seasoning. The naan was soft and fresh, which is always a win.

The service was friendly and attentive, and the staff made sure we were well taken care of throughout the meal. However, while everything was fine, I think there's room for improvement in both the flavor profile and presentation to take it from "good" to great.

For the price, it’s hard to complain, but they can definitely do better in terms of elevating the overall experience. Still, it’s a good option for a casual Indian meal without breaking the bank.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: South Indian Thali

Absolutely horrible service, terrible food. I would recommend you fast rather than eating here.

Atmosphere: 1

Food: 1

Service: 1

This is the best place to eat Indian food, they make the best goat curry. The place is clean, bathroom is spotless, friendly service, I have been coming here for years and it still impressive to see their high quality food service.

Vegetarian options: They have separate veg n non veg section.

Parking: Very convenient parking. Love this place.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Basmati Rice, Chicken Biryani, Goat Curry

Very Nice. Should try Kadai paneer. It was delicious

Atmosphere: 5

Food: 5

Service: 5

Don’t ever order for this place.
There quantity is not at all matching there price.

Atmosphere: 1

Food: 1

Service: 1

I had a terrible experience with online order involving restaurant’s management. I had requested for two non veg thali and specially called them to make sure the two orders are packed separately but still they mixed the two orders in one. And called me saying staff is too busy to pack them separately. This is so not acceptable. This shows how less of customer satisfaction they care about.

Service: 1

Never order from this restaurant via DoorDash or Uber Eats. The delivery is always late by 20 to 40 minutes. I know of this as I order from this restaurant every week. Today the order was delayed by more than an hour. Restaurant did not have the decency to even call and inform that the food is delayed. I called the restaurant thrice and each time they lied to me saying the food is ready and is waiting for the dasher. Meanwhile, dasher told me that the food is not ready. On my third call, I was told someone else had picked up my food and they are getting a new order ready. Frustrated, I finally canceled my order. I won’t be ordering from here again.

Service: 1

Delicious!!!! Amazing everything!

Atmosphere: 5

Food: 5

Service: 5

Chicken curry is too oily and the masala is a bit much for home style. Wouldn't get it again.

Food: 2

Good food and excellent service

Atmosphere: 5

Food: 5

Service: 5