Cream Gelateria and Pasticceria

I feel terrible making this review because this place has been great in the past. It’s just that there is no one to talk to there now and I’ll likely forget to make time for this again. This a mixed review because I have never had a bad experience here until last night and I’ve visited many times. I should have watched my order being made. Now I know if I decide I’m still a customer. Last night a very new employee made our crêpe. And my issue is not with them. My issue is with the training and oversight of new staff. This place is a little pricey for me to have to feel like I’m forcing myself to eat something that is not good. For starters, I’m not sure how or why but we were told the build your own crêpe is pick one fruit, one topping and two drizzles and although we stayed within those confines, we were told we would be charged 75 cents extra for the strawberries, which were frozen, and we were in informed of that, however, they were merely placed on top and still frozen in the finished product. But the worst part was that it was just absolutely swimming in the two drizzles we chose. There was more drizzle than crêpe and I’m not exaggerating. It was a puddle. We opened it to eat in the car and it was just terrible. Because it was late and we came from over 30 minutes away, I did not go back in and ask them to redo the crêpe once we saw it. Also, it took a very long time just to get this one because this was the result of the new employee’s second attempt at making our crêpe. Someone really should have overseen every moment of this new employee’s work. We resigned ourselves to just trying our best to eat it. We reached a point where we had no interest in finishing it, which never happens when we come here. I just called them and asked if they would replace this crêpe. The young man who answered the phone asked if it was already eaten. I said it was probably about a third gone. He said call back tomorrow and speak with a manager as there is no manager until then. Odd that there’s no one at all in charge. I placed my call at 5:45pm on a Sunday. I will not be calling back tomorrow just on the chance that they might agree to replace my crêpe and also I’d have to save it another day and if they refuse, I mean, how long is it going to last? I may as well just make the best of it and try to pat off all the goop as best I can. But is this the customer experience you want? It’s not what I would want for my customers if this was my business. Please consider spending more time thoroughly training staff and designating supervisors.

Delicious artisanal ice cream 10/10!!!
Had to wait almost 30 minutes for a simple ice cream in a cone 🙃🙃
Employees were great and moving as fast as they could.
Suggestion to management to cut wait times:
Designate 1 to 2 workers for the simple ice cream scoop orders. While other employees can work on the orders that take longer to prepare.
Hope to be back and have my ice cream a lot sooner.
Thank you and good luck!

As always, great ice cream with multiple indoor and outdoor seating options.

Love the vibe! My number 1 ice cream store. Great chill!

Went here after a baseball game, website said that they're open until 12:30 AM. They were closing at 9:45 PM

Absolutely incredible experience at Cream Gelateria and Pasticceria! The gelato is rich, creamy, and clearly made with top-quality ingredients. Every flavor I tried was perfectly balanced – not too sweet, just right. The pastries are fresh, beautifully crafted, and taste just as amazing as they look. The place is spotless, and the staff is friendly and welcoming. Whether you're stopping by for a quick treat or relaxing with a coffee, this place delivers a true taste of Italy. Highly recommended — I’ll definitely be coming back!

Check the prices on the menu! Mamish a Chillul Hashem! In my days ice cream was a cheap food, we used to eat it for dessert for an extra dollar fifty...

Best ice cream ever!!

Very good gelato, the Nutella flavor was my favorite and the mini pancakes were amazing, the staff was very generous on the toppings

Delicious waffles and Crepes.

Very good place

Really good ice cream

Terrible service, I made an order and after waiting over an hour I asked where the order was and the seller didn't even know where and instead of immediately preparing the order for me he said he would put the order again and I had to wait another half hour. Poor service.

Atmosphere: 1

Food: 1

Service: 1

I waited an hour for my order and was finally told that My order was lost and I disappeared to wait another fifteen minutes to receive the order, bad service and dismissive attitude towards the customer

Atmosphere: 2

Food: 2

Service: 1

Nice place. Food is good. I like the trendy, yet casual vibes.
I would expect them to have more variety but I'm not complaining.

Atmosphere: 4

Food: 4

Service: 5