My original review of this restaurant was taken down by the establishment so here is my second review absolutely terrible customer service, terrible food, terrible management. Nobody did anything to fix the situation. There was hair in four of my burgers, which I was believed to be in place there by a malicious worker, I ordered 210 piece mozzarella sticks. They gave me 24 piece mozzarella sticks. They refused to give me any marinara sauce whatsoever. The girl at the counter was rude and acted as if she was too good to do her job. This establishment is absolutely horrible and I would not recommend it to anybody. Food is ice cold one being served to you how is it supposed to be cold when it should be hot? Why is there hair in my food and why can I have Marinara sauce for my mozzarella sticks. Why is she out here acting like the marinara sauce is made of gold. I was willing to pay for it and she refused to take my money to pay for it. I will keep posting bad reviews because white castle keeps taking them down, and it’s not fair I have the right to my opinion and you do not have the right to take my opinion away, I’m trying to warn other people from wasting their money in that establishment to get food that they want. Not with. Somebody thinks that they should just deserve we’re paying customers not animals. The store manager hasn’t reached out to me to apologize and left me a voicemail saying that they are sorry for the situation and it’ll never happen again but nothing has been done to correct the situation and make me the customer. Feel better about the situation.
Atmosphere: 1
Food: 1
Service: 1
David Colon
Never been through a drive thru that takes forever to get your order
Food: 5
Service: 1
Ben Solomon Thomas
Service was pleasant.
Parking: 👍🏽
Kid-friendliness: 👍🏽
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Cheeseburger Sliders
Scott
This is such a fun way to spend Valentine's Day. Everyone is so nice and the food is consistently good.
Solid Monki
Everyone here was very nice and very helpful. It felt like a blast from the past. The atmosphere was cozy, and had the traditional White Castle feel. We ordered some cheeseburger sliders, French fries and Chicken rings.
Atmosphere: 5
Food: 3
Service: 5
Greg Arver
love my white castle
Atmosphere: 3
Food: 5
Service: 3
Hank Chang
Sadly, a very slow experience... I know they make their sliders fresh, but there needs to be some work on doing so during rush lunch when there's a lot of orders coming in... waiting 5+min at the drive-thru for the car ahead of me, and then having to wait 5+more to get my order... too slow. I can only hope that ordering ahead I can get burgers somewhat faster...craving disappear on waits like these.
Atmosphere: 2
Food: 3
Service: 1
Christpher Joseph Terzini
I come here twice per year when I get the urge. Double cheese and a small vanilla shake.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheeseburger Sliders
Chris J Terzini
I come here twice per year when I get the urge. Double cheese and a small vanilla shake.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheeseburger Sliders
T G
I love the cheese sliders, chicken rings and mozzarella sticks. One thing for sure bring a spoon if you order a milk shake a straw won't cut it . Excellent place to stop by and open late ?Employees are so kind ?
My original review of this restaurant was taken down by the establishment so here is my second review absolutely terrible customer service, terrible food, terrible management. Nobody did anything to fix the situation. There was hair in four of my burgers, which I was believed to be in place there by a malicious worker, I ordered 210 piece mozzarella sticks. They gave me 24 piece mozzarella sticks. They refused to give me any marinara sauce whatsoever. The girl at the counter was rude and acted as if she was too good to do her job. This establishment is absolutely horrible and I would not recommend it to anybody. Food is ice cold one being served to you how is it supposed to be cold when it should be hot? Why is there hair in my food and why can I have Marinara sauce for my mozzarella sticks. Why is she out here acting like the marinara sauce is made of gold. I was willing to pay for it and she refused to take my money to pay for it. I will keep posting bad reviews because white castle keeps taking them down, and it’s not fair I have the right to my opinion and you do not have the right to take my opinion away, I’m trying to warn other people from wasting their money in that establishment to get food that they want. Not with. Somebody thinks that they should just deserve we’re paying customers not animals. The store manager hasn’t reached out to me to apologize and left me a voicemail saying that they are sorry for the situation and it’ll never happen again but nothing has been done to correct the situation and make me the customer. Feel better about the situation.
Atmosphere: 1
Food: 1
Service: 1
Never been through a drive thru that takes forever to get your order
Food: 5
Service: 1
Service was pleasant.
Parking: 👍🏽
Kid-friendliness: 👍🏽
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Cheeseburger Sliders
This is such a fun way to spend Valentine's Day. Everyone is so nice and the food is consistently good.
Everyone here was very nice and very helpful. It felt like a blast from the past. The atmosphere was cozy, and had the traditional White Castle feel. We ordered some cheeseburger sliders, French fries and Chicken rings.
Atmosphere: 5
Food: 3
Service: 5
love my white castle
Atmosphere: 3
Food: 5
Service: 3
Sadly, a very slow experience... I know they make their sliders fresh, but there needs to be some work on doing so during rush lunch when there's a lot of orders coming in... waiting 5+min at the drive-thru for the car ahead of me, and then having to wait 5+more to get my order... too slow. I can only hope that ordering ahead I can get burgers somewhat faster...craving disappear on waits like these.
Atmosphere: 2
Food: 3
Service: 1
I come here twice per year when I get the urge. Double cheese and a small vanilla shake.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheeseburger Sliders
I come here twice per year when I get the urge. Double cheese and a small vanilla shake.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Cheeseburger Sliders
I love the cheese sliders, chicken rings and mozzarella sticks. One thing for sure bring a spoon if you order a milk shake a straw won't cut it . Excellent place to stop by and open late ?Employees are so kind ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was waiting 25 min to pick the order worst service ever seen and even they don’t care about the customers
Atmosphere: 1
Food: 1
Service: 1
I stopped here to satisfy my craving as there are no White Castles in NC. I am a lifelong White Castle lover from Chicago.
Ordered 4 Doubles and was immediately disappointed! They put ketchup on my sliders ruining them! To me, that is a desecration ! A huge no no!
You should never put ketchup on a slider unless you are asked to add it!
I came back the next day and they did it again! A huge disappointment! Please stop this unless a customer asks for it.
Parking: No ketchup unless asked, please!
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Onion Rings, Clam Strips
Burger are decent, but don't eat too much of them. Chicken ring sandwiches are delicious.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger Sliders, Chicken Rings
We always stop here on the way home to New Haven. Been doing that for 19 years!
Atmosphere: 5
Food: 5
Service: 5
Took forever and messed up my order
Atmosphere: 1
Food: 3
Service: 1
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