Picked up my cupcakes for my nephews today, they looked so cute but the cake was dry :(. Great icing!!!
Daisy
Horrible customer service
Kaitlyn M
In response to your reply of my review: The problem lies that you still do not want to admit the cake was messed up and would rather go back and forth via email or reply to my review. It could have been resolved with a phone call. The sarcasm and petty responses is not a good look as this was the same tone in the emails so I am not surprised. But if you are going to charge custom design cake prices, the cake should look it. Also, if you do not want to communicate via text about cake design and prices. Maybe have a phone call or an in-person cake consultation.
Devour desserts Review
My overall experience with Devour Desserts has been positive over the years. The most recent was not a good experience and it was very disappointing. I ordered a baptism cake, custom design through Michelle, one of the establishment’s cake designers. We communicated via text and I gave her the design I wanted, she gave me the itemized prices and the total cost. I paid, all good. The total was $100.
Fast forward to the pick up day when we received the cake. The dollops were messy, all different sizes and forms, and they had holes in throughout them as if the piping had air bubbles. The flower on the side of the cake had holes and was sloppy as well, not clean. Whoever did the actual cake, ended the dollops up top rather than on the side. There’s a special tool to smooth a cake out that they should have used and either the icing was too thick or the piping tools were cheap because they should not have bubbles. If you look on their website, the pictures look way cleaner than the cake I paid for.
I texted the cake designer a few hours after pickup regarding the messiness. They did not respond so then I emailed a week plus later about the matter. I emailed about it and got a response from an unknown employee relaying a message that said, “ I was able to speak with owner as well as the head decorator. I am attaching a picture below of how the cake left our decorating room and we apologize that you were unhappy. We have gone ahead and issued you a 15.00 refund to original payment method. Again, we apply for the disappointment and hope your event went well! Have a great day!” They also had a picture attached of the cake in their establishment. (Which still showed my complaints).
I felt as though they look overlooked the fact that they had a messy presentation of a cake and blamed it on my disappointment. I emailed again clarifying that the $15 refund was for the mess up rather than my disappointment. The person emailing, who was neither the head cake designer or owner responded “I will pass along, have a great week!”.
I felt the sarcasm in their email, the back and forth in email with Michelle rather than a call from the owner, and the lack of accountability plus a cake that cost $100 that was poorly made is the reason I will never order from them again. Bad customer service and overpriced cakes. No one felt like “dealing” with this situation and it rubbed me the wrong way.
Atmosphere: 1
Food: 1
Service: 1
Paul Lee
They do not support Hogies for Hope. If your a business in this community you need to support the charities in the community. The staff was borderline rude and not kind to my 16yo daughter when she went into the store to ask for a donation. If I could give zero ⭐️ I would..
aeisha wright
We recently celebrated our company’s 90th anniversary and used Devour Desserts for our cupcake needs. The experience was exceptional! The cupcakes were delightful, and our staff couldn’t stop raving about them. The Mantua team at Devour Desserts was fantastic to work with. 10 out of 10, will come back again.
Food: 5
Service: 5
Dominique & Charles Evans
I can’t say enough about the customer service here! My daughter’s birthday party was yesterday and of course I reached out 3 days prior with specific requests. Not only were they able to accommodate my request on such short notice but they went above and beyond to make sure my vision came to life. The cupcakes tasted amazing! I’m usually not a fan of buttercream but it was absolutely delicious. Each one of my guests raved about them. Devour Desserts will be my go to from now on.
Veronica Badalamenti
We ordered a cake & cupcakes for our daughter’s party today! It was our first time ordering with Devour Desserts & omg! After the first bite we all stopped and looked at each other and said “wow!” ? Amazing!! Every guest said the cake was amazing. The sponge is dense and moist. The perfect amount of sweetness in the icing. My mother in law who “isn’t a big cake person” said it was delicious!! They really were so considerate when it came to making sure the design was exactly what we wanted as well. I’ll never order from anyone else! Seriously the best!!!
Atmosphere: 5
Food: 5
Service: 5
Donna Giovinazzi
BEST Strawberry Shortcake by far!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Shortcake
Katarzyna Glowiak
The birthday cake looked exactly like we wanted. Of course it was delicious too.
Atmosphere: 5
Food: 5
Service: 5
Natalie Bumpus
Michelle was an absolute pleasure to work with for my son’s 8th birthday cans. I probably put my request in late on a Friday and wasn’t expecting a response so soon and we went back and forth with any additional questions she had. You were very clear in your online inquiry, which is just that…an inquiry. The cake tasted just as good as it looked, we had none left. It truly looked way better than I even envisioned with just providing some minor details and one picture. The whole staff is so friendly every time I go there and the little bits size desserts are pure perfection. Truly wonderful to work together and looking forward to our next dessert!
Iam thrilled to be ordering my second strawberry shortcake birthday cake from this extraordinary establishment.The love and care put into their cakes makes this place standout,and I can confidently say I won’t be exploring any other options in the future .
Atmosphere: 5
Food: 5
Service: 5
Regina Foody
The employees at Devour Desserts are the kindest, sweetest, and hardest working around. They truly care about their customers and the products they sell. Emma waited on us with a smile on her face and gave great recommendations. The German chocolate mini tower is to die for and the strawberry shortcake is still a favorite of mine, but there are plenty of options!
Atmosphere: 5
Food: 5
Service: 5
Karen
Delicious cakes
Deneen Mulhern
Hands down the best bakery for everything! You will not be disappointed im anything you try!
Atmosphere: 5
Food: 5
Service: 5
Tabatha Griffith
It’s hard to pick one favorite thing because everything they do is amazing, but I have a serious attachment to the French toast casserole for holiday mornings - it’s my family’s newest tradition! Try it if you haven’t yet, along with everything else!
Picked up my cupcakes for my nephews today, they looked so cute but the cake was dry :(. Great icing!!!
Horrible customer service
In response to your reply of my review:
The problem lies that you still do not want to admit the cake was messed up and would rather go back and forth via email or reply to my review. It could have been resolved with a phone call. The sarcasm and petty responses is not a good look as this was the same tone in the emails so I am not surprised. But if you are going to charge custom design cake prices, the cake should look it. Also, if you do not want to communicate via text about cake design and prices. Maybe have a phone call or an in-person cake consultation.
Devour desserts Review
My overall experience with Devour Desserts has been positive over the years. The most recent was not a good experience and it was very disappointing. I ordered a baptism cake, custom design through Michelle, one of the establishment’s cake designers. We communicated via text and I gave her the design I wanted, she gave me the itemized prices and the total cost. I paid, all good. The total was $100.
Fast forward to the pick up day when we received the cake. The dollops were messy, all different sizes and forms, and they had holes in throughout them as if the piping had air bubbles. The flower on the side of the cake had holes and was sloppy as well, not clean. Whoever did the actual cake, ended the dollops up top rather than on the side. There’s a special tool to smooth a cake out that they should have used and either the icing was too thick or the piping tools were cheap because they should not have bubbles. If you look on their website, the pictures look way cleaner than the cake I paid for.
I texted the cake designer a few hours after pickup regarding the messiness. They did not respond so then I emailed a week plus later about the matter. I emailed about it and got a response from an unknown employee relaying a message that said, “ I was able to speak with owner as well as the head decorator. I am attaching a picture below of how the cake left our decorating room and we apologize that you were unhappy. We have gone ahead and issued you a 15.00 refund to original payment method. Again, we apply for the disappointment and hope your event went well! Have a great day!” They also had a picture attached of the cake in their establishment. (Which still showed my complaints).
I felt as though they look overlooked the fact that they had a messy presentation of a cake and blamed it on my disappointment. I emailed again clarifying that the $15 refund was for the mess up rather than my disappointment. The person emailing, who was neither the head cake designer or owner responded “I will pass along, have a great week!”.
I felt the sarcasm in their email, the back and forth in email with Michelle rather than a call from the owner, and the lack of accountability plus a cake that cost $100 that was poorly made is the reason I will never order from them again. Bad customer service and overpriced cakes. No one felt like “dealing” with this situation and it rubbed me the wrong way.
Atmosphere: 1
Food: 1
Service: 1
They do not support Hogies for Hope. If your a business in this community you need to support the charities in the community. The staff was borderline rude and not kind to my 16yo daughter when she went into the store to ask for a donation. If I could give zero ⭐️ I would..
We recently celebrated our company’s 90th anniversary and used Devour Desserts for our cupcake needs. The experience was exceptional! The cupcakes were delightful, and our staff couldn’t stop raving about them. The Mantua team at Devour Desserts was fantastic to work with. 10 out of 10, will come back again.
Food: 5
Service: 5
I can’t say enough about the customer service here! My daughter’s birthday party was yesterday and of course I reached out 3 days prior with specific requests. Not only were they able to accommodate my request on such short notice but they went above and beyond to make sure my vision came to life. The cupcakes tasted amazing! I’m usually not a fan of buttercream but it was absolutely delicious. Each one of my guests raved about them. Devour Desserts will be my go to from now on.
We ordered a cake & cupcakes for our daughter’s party today! It was our first time ordering with Devour Desserts & omg! After the first bite we all stopped and looked at each other and said “wow!” ? Amazing!! Every guest said the cake was amazing. The sponge is dense and moist. The perfect amount of sweetness in the icing. My mother in law who “isn’t a big cake person” said it was delicious!! They really were so considerate when it came to making sure the design was exactly what we wanted as well. I’ll never order from anyone else! Seriously the best!!!
Atmosphere: 5
Food: 5
Service: 5
BEST Strawberry Shortcake by far!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Shortcake
The birthday cake looked exactly like we wanted. Of course it was delicious too.
Atmosphere: 5
Food: 5
Service: 5
Michelle was an absolute pleasure to work with for my son’s 8th birthday cans. I probably put my request in late on a Friday and wasn’t expecting a response so soon and we went back and forth with any additional questions she had. You were very clear in your online inquiry, which is just that…an inquiry. The cake tasted just as good as it looked, we had none left. It truly looked way better than I even envisioned with just providing some minor details and one picture. The whole staff is so friendly every time I go there and the little bits size desserts are pure perfection. Truly wonderful to work together and looking forward to our next dessert!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Cake Bars, Strawberry Shortcake, Birthday Cake
Restaurantji Recommends
Iam thrilled to be ordering my second strawberry shortcake birthday cake from this extraordinary establishment.The love and care put into their cakes makes this place standout,and I can confidently say I won’t be exploring any other options in the future .
Atmosphere: 5
Food: 5
Service: 5
The employees at Devour Desserts are the kindest, sweetest, and hardest working around. They truly care about their customers and the products they sell. Emma waited on us with a smile on her face and gave great recommendations. The German chocolate mini tower is to die for and the strawberry shortcake is still a favorite of mine, but there are plenty of options!
Atmosphere: 5
Food: 5
Service: 5
Delicious cakes
Hands down the best bakery for everything! You will not be disappointed im anything you try!
Atmosphere: 5
Food: 5
Service: 5
It’s hard to pick one favorite thing because everything they do is amazing, but I have a serious attachment to the French toast casserole for holiday mornings - it’s my family’s newest tradition! Try it if you haven’t yet, along with everything else!
Atmosphere: 5
Food: 5
Service: 5
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