I'm not someone who writes bad reviews of places because I understand things just happen sometimes. Misunderstandings, miscommunications; Whatever it is, it's usually not enough for me to get online and get to typing. This is not the case here. This location just so happens to be very accessible for me and my daily route, which is why it's such a shame that I've never been able to get a single correct order from this place. This last (ridiculous) instance, I go through the drive through in a rush and order two matcha lattes for myself and a family member. I'll admit, going to this location was definitely my first mistake.. The second being not having enough sense to go somewhere else.. I order both lattes with coconut milk instead of the default whole milk. We prefer dairy-alternatives and my family member is severely allergic to peanuts and tree nuts, most notably, almonds. Upon receiving the drinks, I made sure the sticker on the side of both cups read coconut milk, took a sip from one to confirm, and left. Thinking nothing of it. I make it to my destination and give my family member the other drink, only for her to wind up having almond milk in her beverage and a trip straight to the hospital instead of her birthday outing. Why only the one drink had a completely different ingredient I never even asked for, is just BEYOND me. It's 2024, y'all.. Most people are far more aware that you can't just throw whatever you or your stingy management wants at paying customers without regard to THEIR food allergies or dietary restrictions. Normally, if you don't have something in stock, you tell the customer and make them aware. You don't just start mixing up random concoctions because you ran out of coconut milk and you don't feel like digging around in the back for another carton.. I'll make sure to give my business and coin to a better local shop that actually gives their customers what they ask for, instead of carelessly sending my family members into anaphylactic shock..
Shame on y'all, do better..
Atmosphere: 1
Food: 1
Service: 1
Michael Ramirez
Stuck in drive thru for over 30 minutes with no way out is absolutely criminal. Get more staff and stop being so greedy, you clearly have enough traffic here.
Yulya Stozub
I read all the reviews about rude cashier here but experiencing her rudeness was beyond any abusiveness I have ever experienced. My bill was over 60$ and she couldn’t care to actually get any of my food. She just took a payment and disappeared, telling us to go wait over-there. I had to get other people to actually get me what i’ve ordered. She was short and rude from the moment I approached the register. Unwarranted because I was smiling and overly polite. I understand finding descent employees is difficult but these kind of people turn customers away. There is no way I will step foot in this location ever again.
Atmosphere: 1
Food: 1
Service: 1
Taylor Russell
I come to this Starbucks every morning as it is the closest to my job and it’s on the way. Usually it’s great and I have no issues but today the girl made a completely different drink and got mad when I came back to get it remade, if I pay $8 for a drink I want the drink I ordered… the blonde girl was sweet but the other one was rude, unprofessional, and still ended up not making my drink correctly. I ordered one more drink for my fiancé when he went to get my drink fixed and they made that one wrong as well. It’s pretty simple to just follow the directions that are on the ticket, I expect for the drinks to be good if I’m spending nearly $20 on 2 drinks. If you are mad about remaking a drink then get it right the first time, if you work in customer service you should have a good attitude not a bad one. I honestly hope she isn’t working the next time I come back because I feel she made the second drink gross on purpose. I get people make mistakes and that’s fine but don’t have an attitude because you have to remake it and fix the mistake YOU made.
Atmosphere: 1
Food: 5
Service: 1
tameka rittenburg
I went there to get my morning coffee and impossible sandwich and was told to wait over there. The employee never asked my name or anything he took my sandwich tossed it on the counter. I never recieved my iced coffee after waiting for 15 min and had to leave because I had to rush to work only still to be late.. So I was out of my coffee, 7 dollars and change and late to work anyways.
Terrell Garrett
This Starbucks is so convenient in my end because it is near my office and whenever I need to drink coffee or grab one I just drive by here.
Terri Brown
At this location weekly, today I had a hundred dollar bill when I got to the window they said they didn’t have change. I had no other way to pay thats all I had on me so they rather me drive away leaving all my food and 2 drinks. If you can’t break a hundred put a sign out!!
Gabrielle Gardner
Girl with the AirPod had a massive attitude. Happy to see I’m not the only one who got backlash for asking a question
Atmosphere: 1
Food: 3
Service: 1
Sahil Surti
Would rate 0 of i could never get my order right only reason i come here is because its close by even the girl had an attitude and was rushing us
Atmosphere: 1
Food: 1
Service: 1
Brandon Worrell
Second time in a week they are out of iced coffee. HOW IS THAT POSSIBLE?
June & July 2024 seems to be a rough month for this Starbucks. Computers down, can't make cold coffee, can't make hot coffee, no electricity. People that stop here on their way to work allow time to stop there but not enough time to have to then go somewhere else to get their morning coffee. I would think they would have top notch equipment and back up generator to keep their establishment making money and keeping their customers happy so they don't have to go elsewhere for their morning coffee.
Atmosphere: 4
Food: 4
Service: 4
l l
If I could give zero stars I would. What a horrible display of customer service. I placed a mobile order for a hot espresso because they have messed up my iced espresso countless times. I approached the counter to ask for a cup of ice and asked the girl that was making a drink behind the counter, “excuse me.” And she replied I can’t help you. We will get with you when we can. A simple request of a cup of ice ignored. Then, the girl who was making the mobile orders just threw my mobile order on the counter with out stating the name or anything about my drink being ready. Finally a girl saw I was still standing there and asked if I needed help and gladly got me a cup of ice. One of 6 people working was happy to work with customers. I doubt training in customer service is a high priority at this location.
Atmosphere: 1
Food: 1
Service: 1
E
Every time I order a hot coffee from here they fill the cup too much so when I’m driving coffee spills all over my center console even with the lip securely on and a splash stick inserted. Sometimes the lid comes off way too easily as if it’s a size too big for the cup and causes more spilling. I burned my hand today from just spilling as I grabbed my coffee from the barista handing it to me at the window.
Service: 3
Cassie Mazotas
This Starbucks has the rudest employees and EVERY single time I order on the mobile app, I pay 1.25 or .75 ¢ for upgrades and they are never in my drink. No caramel drizzle no cinnamon powder & EVERY time my drink is “iced” I have to shake it because it’s warm still.
Atmosphere: 3
Food: 1
Service: 3
Yashira López
It's horrible when you tell them that they made the coffee wrong, they get upset and don't want to make it again.
I'm not someone who writes bad reviews of places because I understand things just happen sometimes. Misunderstandings, miscommunications; Whatever it is, it's usually not enough for me to get online and get to typing.
This is not the case here.
This location just so happens to be very accessible for me and my daily route, which is why it's such a shame that I've never been able to get a single correct order from this place.
This last (ridiculous) instance, I go through the drive through in a rush and order two matcha lattes for myself and a family member.
I'll admit, going to this location was definitely my first mistake.. The second being not having enough sense to go somewhere else..
I order both lattes with coconut milk instead of the default whole milk. We prefer dairy-alternatives and my family member is severely allergic to peanuts and tree nuts, most notably, almonds. Upon receiving the drinks, I made sure the sticker on the side of both cups read coconut milk, took a sip from one to confirm, and left. Thinking nothing of it.
I make it to my destination and give my family member the other drink, only for her to wind up having almond milk in her beverage and a trip straight to the hospital instead of her birthday outing.
Why only the one drink had a completely different ingredient I never even asked for, is just BEYOND me.
It's 2024, y'all.. Most people are far more aware that you can't just throw whatever you or your stingy management wants at paying customers without regard to THEIR food allergies or dietary restrictions. Normally, if you don't have something in stock, you tell the customer and make them aware. You don't just start mixing up random concoctions because you ran out of coconut milk and you don't feel like digging around in the back for another carton..
I'll make sure to give my business and coin to a better local shop that actually gives their customers what they ask for, instead of carelessly sending my family members into anaphylactic shock..
Shame on y'all, do better..
Atmosphere: 1
Food: 1
Service: 1
Stuck in drive thru for over 30 minutes with no way out is absolutely criminal. Get more staff and stop being so greedy, you clearly have enough traffic here.
I read all the reviews about rude cashier here but experiencing her rudeness was beyond any abusiveness I have ever experienced. My bill was over 60$ and she couldn’t care to actually get any of my food. She just took a payment and disappeared, telling us to go wait over-there. I had to get other people to actually get me what i’ve ordered. She was short and rude from the moment I approached the register. Unwarranted because I was smiling and overly polite. I understand finding descent employees is difficult but these kind of people turn customers away. There is no way I will step foot in this location ever again.
Atmosphere: 1
Food: 1
Service: 1
I come to this Starbucks every morning as it is the closest to my job and it’s on the way. Usually it’s great and I have no issues but today the girl made a completely different drink and got mad when I came back to get it remade, if I pay $8 for a drink I want the drink I ordered… the blonde girl was sweet but the other one was rude, unprofessional, and still ended up not making my drink correctly. I ordered one more drink for my fiancé when he went to get my drink fixed and they made that one wrong as well. It’s pretty simple to just follow the directions that are on the ticket, I expect for the drinks to be good if I’m spending nearly $20 on 2 drinks. If you are mad about remaking a drink then get it right the first time, if you work in customer service you should have a good attitude not a bad one. I honestly hope she isn’t working the next time I come back because I feel she made the second drink gross on purpose. I get people make mistakes and that’s fine but don’t have an attitude because you have to remake it and fix the mistake YOU made.
Atmosphere: 1
Food: 5
Service: 1
I went there to get my morning coffee and impossible sandwich and was told to wait over there. The employee never asked my name or anything he took my sandwich tossed it on the counter. I never recieved my iced coffee after waiting for 15 min and had to leave because I had to rush to work only still to be late.. So I was out of my coffee, 7 dollars and change and late to work anyways.
This Starbucks is so convenient in my end because it is near my office and whenever I need to drink coffee or grab one I just drive by here.
At this location weekly, today I had a hundred dollar bill when I got to the window they said they didn’t have change. I had no other way to pay thats all I had on me so they rather me drive away leaving all my food and 2 drinks. If you can’t break a hundred put a sign out!!
Girl with the AirPod had a massive attitude. Happy to see I’m not the only one who got backlash for asking a question
Atmosphere: 1
Food: 3
Service: 1
Would rate 0 of i could never get my order right only reason i come here is because its close by even the girl had an attitude and was rushing us
Atmosphere: 1
Food: 1
Service: 1
Second time in a week they are out of iced coffee. HOW IS THAT POSSIBLE?
Restaurantji Recommends
June & July 2024 seems to be a rough month for this Starbucks. Computers down, can't make cold coffee, can't make hot coffee, no electricity. People that stop here on their way to work allow time to stop there but not enough time to have to then go somewhere else to get their morning coffee. I would think they would have top notch equipment and back up generator to keep their establishment making money and keeping their customers happy so they don't have to go elsewhere for their morning coffee.
Atmosphere: 4
Food: 4
Service: 4
If I could give zero stars I would. What a horrible display of customer service. I placed a mobile order for a hot espresso because they have messed up my iced espresso countless times. I approached the counter to ask for a cup of ice and asked the girl that was making a drink behind the counter, “excuse me.” And she replied I can’t help you. We will get with you when we can. A simple request of a cup of ice ignored. Then, the girl who was making the mobile orders just threw my mobile order on the counter with out stating the name or anything about my drink being ready. Finally a girl saw I was still standing there and asked if I needed help and gladly got me a cup of ice. One of 6 people working was happy to work with customers. I doubt training in customer service is a high priority at this location.
Atmosphere: 1
Food: 1
Service: 1
Every time I order a hot coffee from here they fill the cup too much so when I’m driving coffee spills all over my center console even with the lip securely on and a splash stick inserted. Sometimes the lid comes off way too easily as if it’s a size too big for the cup and causes more spilling. I burned my hand today from just spilling as I grabbed my coffee from the barista handing it to me at the window.
Service: 3
This Starbucks has the rudest employees and EVERY single time I order on the mobile app, I pay 1.25 or .75 ¢ for upgrades and they are never in my drink. No caramel drizzle no cinnamon powder & EVERY time my drink is “iced” I have to shake it because it’s warm still.
Atmosphere: 3
Food: 1
Service: 3
It's horrible when you tell them that they made the coffee wrong, they get upset and don't want to make it again.
Atmosphere: 2
Service: 2
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