White Castle employee Chris gave me the best customer service experience I've ever had and made me feel like the king of this castle January 7th 5:49pm melo Park Mall location sincerely William Lopez
Atmosphere: 5
Food: 5
Service: 5
Chris Schuck
Always quick service
Atmosphere: 4
Food: 5
Service: 5
Desy A.
Nice stop for a white castle fix! We got the cheeseburgers. Hot and made fresh. We are from Texas so it's not something we have down there.
Atmosphere: 3
Food: 3
Service: 5
Gary Jordan
Needs some work/renovation. Water coming from.ceiling. Corporate, let's take care of that!
Atmosphere: 3
Food: 4
Service: 4
Andrew C
Everything you imagine it to be.
Atmosphere: 1
Food: 3
Service: 3
Rob Kelley
We had Breakfast, it was fresh and hot like it should be served. And the Lady was real nice, 👍
Atmosphere: 3
Food: 4
Service: 4
Freddie
Every time I order the new chicken sliders, they keep putting cheese on it even though I specifically tell them not too. And I asked for extra honey mustard on the sliders, but they give it to me on the side. They take long with the orders too.
Food: 1
Eric Portman
It's white castle, c'mon man. That is the best sober up burger ever... But you will pay for it with you bowels.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: French Fries, Cheeseburger
Tiffany Hunter-Wilson
One thing I do want to call out: there’s a vintage, all-white 1930s photo used as décor/branding imagery. THIS IS THE ONLY PICTURE OF PEOPLE IN THE STORE. It’s a striking picture, but it doesn’t reflect who lives, works, and eats here today. Metuchen and the neighboring Edison area are among New Jersey’s most diverse communities—significant Asian, Black, Latino, and multiracial populations call this area home. If you want to celebrate local history, please also celebrate the people who actually make up this neighborhood now.
And since the photo evokes the chain’s early years, it’s worth adding context. In the 1930s and well beyond, Black diners across the U.S. often faced exclusion and unequal treatment in restaurants. Historians have documented incidents involving White Castle itself—for example, a 1938 case in Whiting, Indiana, where four Black patrons were refused service. Civil-rights organizers also pressured White Castle on discriminatory practices, such as CORE’s protests in the Bronx in 1963. Acknowledging this history alongside the nostalgic imagery would make the brand storytelling more honest and inclusive.
Bottom line: Food and service here are solid for what White Castle is. But I’d love to see the Metuchen location (and the company) pair those throwback photos with a short note or display that recognizes both the diversity of today’s customers and the full scope of the past—good and bad. That small step would go a long way in a community like ours.
Went to drive through..guy was nice but gave flat soda had to change it..then order was missing sac of fries..check orders when going through any drive through.....
Atmosphere: 3
Food: 4
Service: 3
Josh C
The food was so absolutely vile that we were legitimately didn’t feel safe eating it and we threw it away. The fries were cold and stale and the burger meat was literally gray and cold, the ketchup was discolored, and the buns were cold and for some reason wet?
The service was beyond rude and the restaurant was grimy and gross
This is like the Nasty Patty that Mr Krabs and SpongeBob served to the health inspector
Atmosphere: 1
Food: 1
Service: 1
Lucky Newton
Was in town visiting this was nearby hotel we stayed normally love white castle burgers but this location was dry not enough cheese portion,employees was not friendly, my kids loved the mozzarella cheese sticks
White Castle employee Chris gave me the best customer service experience I've ever had and made me feel like the king of this castle January 7th 5:49pm melo Park Mall location sincerely William Lopez
Atmosphere: 5
Food: 5
Service: 5
Always quick service
Atmosphere: 4
Food: 5
Service: 5
Nice stop for a white castle fix! We got the cheeseburgers. Hot and made fresh. We are from Texas so it's not something we have down there.
Atmosphere: 3
Food: 3
Service: 5
Needs some work/renovation. Water coming from.ceiling. Corporate, let's take care of that!
Atmosphere: 3
Food: 4
Service: 4
Everything you imagine it to be.
Atmosphere: 1
Food: 3
Service: 3
We had Breakfast, it was fresh and hot like it should be served. And the Lady was real nice, 👍
Atmosphere: 3
Food: 4
Service: 4
Every time I order the new chicken sliders, they keep putting cheese on it even though I specifically tell them not too. And I asked for extra honey mustard on the sliders, but they give it to me on the side. They take long with the orders too.
Food: 1
It's white castle, c'mon man. That is the best sober up burger ever... But you will pay for it with you bowels.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: French Fries, Cheeseburger
One thing I do want to call out: there’s a vintage, all-white 1930s photo used as décor/branding imagery. THIS IS THE ONLY PICTURE OF PEOPLE IN THE STORE. It’s a striking picture, but it doesn’t reflect who lives, works, and eats here today. Metuchen and the neighboring Edison area are among New Jersey’s most diverse communities—significant Asian, Black, Latino, and multiracial populations call this area home. If you want to celebrate local history, please also celebrate the people who actually make up this neighborhood now.
And since the photo evokes the chain’s early years, it’s worth adding context. In the 1930s and well beyond, Black diners across the U.S. often faced exclusion and unequal treatment in restaurants. Historians have documented incidents involving White Castle itself—for example, a 1938 case in Whiting, Indiana, where four Black patrons were refused service. Civil-rights organizers also pressured White Castle on discriminatory practices, such as CORE’s protests in the Bronx in 1963. Acknowledging this history alongside the nostalgic imagery would make the brand storytelling more honest and inclusive.
Bottom line: Food and service here are solid for what White Castle is. But I’d love to see the Metuchen location (and the company) pair those throwback photos with a short note or display that recognizes both the diversity of today’s customers and the full scope of the past—good and bad. That small step would go a long way in a community like ours.
Atmosphere: 1
Food: 4
Service: 4
Love you White Castle! Till next time!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Excellent service!! Food was fresh and hot!!
Atmosphere: 5
Food: 5
Service: 5
Great place for quick meal. Always clean. Never had a problem with getting a seat
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger, Fries, Cheese Sliders
Went to drive through..guy was nice but gave flat soda had to change it..then order was missing sac of fries..check orders when going through any drive through.....
Atmosphere: 3
Food: 4
Service: 3
The food was so absolutely vile that we were legitimately didn’t feel safe eating it and we threw it away. The fries were cold and stale and the burger meat was literally gray and cold, the ketchup was discolored, and the buns were cold and for some reason wet?
The service was beyond rude and the restaurant was grimy and gross
This is like the Nasty Patty that Mr Krabs and SpongeBob served to the health inspector
Atmosphere: 1
Food: 1
Service: 1
Was in town visiting this was nearby hotel we stayed normally love white castle burgers but this location was dry not enough cheese portion,employees was not friendly, my kids loved the mozzarella cheese sticks
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheeseburger, Onion Rings, Cheese Sliders, Cheese Fries
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