Absolutely awful, the last 4 times I have gone there something is always wrong or not good. Today was the worst at the drive through they didn’t wait for me to even pull up before asking for my order then they couldn’t here me and got it completely wrong after actually pulling up to the speaker did they get it correct, I pull up to the window for my order I get my coffee and the girl behind the window tells me to have a nice day I didn’t get food I ordered I tell her she isn’t paying much attention because she’s too busy playing with a child running behind the counter and tells me the other person will get it when it’s ready but it’s sitting right behind her already done not sure if the person next to her was new or he either didn’t hear her or had no clue what she said. He takes the initiative to look at bag and my order on the screen and realizes it’s mine and give it to me and I drive away but that’s not it I was in a rush because the had a line so I didn’t open my coffee until I arrived at work at it is wrong I adjust so annoyed because this isn’t the first second or even third time at the Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Mario Justiniano
The associate, Emily, working the Drive Thru window is so friendly and attentive. Not only does she display an up-beat positive attitude on the job and handled my order quickly and efficiently, but she gave me coupons to encourage me to visit this location again and when I asked about the seasonal dog toys, she brought them out and let me hold and examine them without me even having to ask. My experience in other drive thru restaurants is usually not as positive, especially at other Dunkin locations, and I'm aware that management is usually not responsible for the behavior of their associates, so to the management of this location - please reward Emily for being so personable with customers and demonstrating critical skills necessary to maintain customer clientele, as she deserves it.
Atmosphere: 5
Food: 5
Service: 5
Jackson Davis
I dropped by this Dunkin as I was traveling for work. When I tried to pay, there was an issue with their system. I tried Apple Pay, inserting the card, and ultimately a second credit card and none worked. The workers were extremely rude and claimed it was “my fault” that the machine wasn’t working. While we were trying to figure this out, their drive through system crashed as well showing that this was not a me problem but a dunkin problem. Following this, they continued to blame my credit card and said that it was the reason their system crashed. After numerous attempts with different machines and different credit cards it ended up working.
I stayed to work in the dunkin for another 30 minutes and the workers continuously were making rude comments about me even though I was sitting 10 feet away. I don’t normally write Google reviews but the service was so absurd I needed to post something.
Atmosphere: 1
Food: 1
Service: 1
Kenneth Brophy
The folks here are always incredibly friendly and efficient! And they do great with food and drinks!
Atmosphere: 5
Food: 5
Service: 5
massimo lepore
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Lini Meyer
I can confidently say this is the worst dunkin in middletown
Atmosphere: 3
Food: 1
Service: 2
Andrea Santilli
I will never go back here again. I ordered well done bacon and they gave me bacon that wasn’t even cooked or added the chipotle sauce on it or gave me my hashbrowns at all. Horrible service. Absolutely disgusting.
Erasmo Quiles
Picked up a half dozen donuts and they were stale not going back
Patricia Moller
We came here for the drive through but it is very poorly marked. This is important because it is set at the far end of a busy strip mall and you need to drive behind the buildings to reach the window. Food was delicious, but I miss my original coffee collars.
Atmosphere: 4
Food: 5
Service: 4
Sasha Stanislavovich
Love this Dunkin! Great employees, good morning vibes and yummy food
Absolutely awful, the last 4 times I have gone there something is always wrong or not good. Today was the worst at the drive through they didn’t wait for me to even pull up before asking for my order then they couldn’t here me and got it completely wrong after actually pulling up to the speaker did they get it correct, I pull up to the window for my order I get my coffee and the girl behind the window tells me to have a nice day I didn’t get food I ordered I tell her she isn’t paying much attention because she’s too busy playing with a child running behind the counter and tells me the other person will get it when it’s ready but it’s sitting right behind her already done not sure if the person next to her was new or he either didn’t hear her or had no clue what she said. He takes the initiative to look at bag and my order on the screen and realizes it’s mine and give it to me and I drive away but that’s not it I was in a rush because the had a line so I didn’t open my coffee until I arrived at work at it is wrong I adjust so annoyed because this isn’t the first second or even third time at the Dunkin.
Atmosphere: 1
Food: 1
Service: 1
The associate, Emily, working the Drive Thru window is so friendly and attentive. Not only does she display an up-beat positive attitude on the job and handled my order quickly and efficiently, but she gave me coupons to encourage me to visit this location again and when I asked about the seasonal dog toys, she brought them out and let me hold and examine them without me even having to ask. My experience in other drive thru restaurants is usually not as positive, especially at other Dunkin locations, and I'm aware that management is usually not responsible for the behavior of their associates, so to the management of this location - please reward Emily for being so personable with customers and demonstrating critical skills necessary to maintain customer clientele, as she deserves it.
Atmosphere: 5
Food: 5
Service: 5
I dropped by this Dunkin as I was traveling for work. When I tried to pay, there was an issue with their system. I tried Apple Pay, inserting the card, and ultimately a second credit card and none worked. The workers were extremely rude and claimed it was “my fault” that the machine wasn’t working. While we were trying to figure this out, their drive through system crashed as well showing that this was not a me problem but a dunkin problem. Following this, they continued to blame my credit card and said that it was the reason their system crashed. After numerous attempts with different machines and different credit cards it ended up working.
I stayed to work in the dunkin for another 30 minutes and the workers continuously were making rude comments about me even though I was sitting 10 feet away. I don’t normally write Google reviews but the service was so absurd I needed to post something.
Atmosphere: 1
Food: 1
Service: 1
The folks here are always incredibly friendly and efficient! And they do great with food and drinks!
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
I can confidently say this is the worst dunkin in middletown
Atmosphere: 3
Food: 1
Service: 2
I will never go back here again. I ordered well done bacon and they gave me bacon that wasn’t even cooked or added the chipotle sauce on it or gave me my hashbrowns at all. Horrible service. Absolutely disgusting.
Picked up a half dozen donuts and they were stale not going back
We came here for the drive through but it is very poorly marked. This is important because it is set at the far end of a busy strip mall and you need to drive behind the buildings to reach the window. Food was delicious, but I miss my original coffee collars.
Atmosphere: 4
Food: 5
Service: 4
Love this Dunkin! Great employees, good morning vibes and yummy food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing service.
Atmosphere: 5
Food: 5
Service: 5
Very clean. Very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Don't like the food, but always get peach energy drink
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Sparkd' Energy
Ida has an amazing spirit. She’s just so friendly and joyful. She makes my stop here so pleasant every time.
Atmosphere: 5
Food: 5
Service: 5
Sarah soliman is disrespectful. Shouldnt work in customer service
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