Honey Baked Ham of Middletown

Be Careful What you Write on the Customer Survey ….. if it is not to the owner’s liking, you be refused service on your next visit. I was asked to fill out a Customer Survey based on my visit, and subsequently filled out the survey on-line. When I made a return visit (Middletown Honey Baked Ham at 770 Rt. 25 S.) the owner refused to serve me and asked for me to leave the store because I was no longer welcomed. Really?? Yes, based on my comments to the online survey, that I was asked to fill out by the way, the new owner from Connecticut refused to serve me and stated I can no longer come into the store. I simply filled out the survey as I was asked to do because they are new to the area. My store ratings varied and my comment on the sales person rating stated something to effect, “it is disgusting to have a person with an unkept nose ring take your order and then serve you lunch ... ugh!” Well, these comments did not sit well with the new owner. I found out the salesperson with the unkept nose ring that served be lunch on my last visit, happened to be her daughter. And because of my comment, the owner refused to take my order and asked me to leave; no longer welcomed in the store … but, stating if I promise to never give a poor rating in the future, because it’s bad for business, I was welcome to stay. Are you kidding me? Is this how it is done in Connecticut. They ask you to fill out a survey and if you provide a good rating, that’s o.k. but a rating not to their liking they will refuse to serve you and ask you to leave. Not sure if that is even legal. BTW, prior to this new owner, I had given high reviews in the past. But, an unkept nose ring during lunch is still an ugh with zero stars assigned to the salesperson!!

Got in and out with ham in under 10 mins..very well organized.

Atmosphere: 5

Food: 5

Service: 5

Honey Baked Ham was a lifesaver for Thanksgiving! I picked up turkey, gravy, green bean casserole, and bacon cheddar mashed potatoes, and everything was absolutely delicious. The turkey was juicy, the gravy was flavorful, the casserole had the perfect crunch, and the mashed potatoes were cheesy and amazing. The store was clean, organized, and the staff was super friendly. It was such an easy and positive shopping experience. I’ll definitely be back for future holidays!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Gravy

I heard there is a new owner. The staff is so friendly and the food is excellent.

Atmosphere: 5

Food: 5

Service: 5

Most aren't aware that in addition to their amazing hams/turkeys/side dishes/desserts that they make really great sandwiches. I'm hoping the corporation figures out an advertising strategy to bring more people in so they will be open on Sunday's as well.It looks like I'm unable to post this review without choosing categories that don't impact my review so apologies if they seem irrelevant. Quarter baked honey ham just isn't a choice and the ones I have the company doesn't sell.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 1 lb Smoked Turkey Salad, 1 lb Ham Salad, Chef Salad, Toasted Ham and Turkey Pesto Sandwich, 3 lb BBQ Pork Roast, 1 lb by the Slice Turkey Breast, Ham Classic Sandwich, Turkey Bacon Ranch Sandwich, Cobb Salad, Ham & Turkey Pesto, Garden Salad, Assorted Salad Dressings, BBQ Smoked Stacker Toasted, Smoked Turkey Salad

All good here! Their ham made Christmas dinner great!

Atmosphere: 5

Food: 5

Service: 5

Honey baked Ham in Middletown for a start has a beautiful indoor dining area, as well as the great customer service that made me feel at home. My ham was delicious and even gave the roasted Turkey breast a try and was amazing. The help at the front desk was superb, i was Helped by a young man named Jake.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 3 lb BBQ Pork Roast

Usually, the ham has a sugary glaze on it. When I picked up a 7 lb ham the Saturday before Christmas this time, it wasn't glazed. I ordered it in advance and I was very disappointed. The hame was $68. I usually like their hams. This time, not so much.

My sister was unable to do thanksgiving dinner this year after 48 years.. I stepped up!! I never made a turkey in my life!! I immediately thought of honey baked ham as I know for a fact their ham is the best!!!!! I called and ordered a cooked 13lb smoked turkey, a cooked 13lb oven roasted turkey and a baked ham!!!!! All was easy to heat up as they told me exactly what to do!! It was a hit!!! Everyone ate more turkey then ever and my sister said it was better than hers! She’s going to follow my idea next year!!THANK YOU HONEY BAKED HAM, THANK YOU KEITH AND CARMINE!!!! Best thanksgiving ever!

Atmosphere: 5

Food: 5

Service: 5

I have been coming here for several years for most of my occasions... and they have always been well stocked and very helpful if their is any indecision what to get for any party. Great staff and very professional..

My favorite thing about this place is how clean it is. So many quick service places like this have food on the floor, dirty carpets, etc. This place is immaculate inside and is really inviting for a quick sit-down bite.

We've been going here for decades and the food never disappoints. It's a family owned business and the quality of their food surpasses other places selling similar food (their ham salad is amazing, and we've always ordered our holiday hams and smoked turkey through them. Occasionally, we order a half ham for weekend dinners but you can also purchase them by the slice).

not impressed

Delicious ham and turkey

Excellent customer service. I called to place a family meal delivery order and both guys I spoke with (Carmine) were very accommodating. Thank you very much.