Clemenza's Original Brick Oven

I'll preface this with the fact that I've been here multiple times for lunch and it's always fine - service, etc. and I'll probably still come back.

But unfortunately for my two children, I ordered pickup through slice tonight on Friday at around 5:00 and it was an absolute disaster during pickup at 5.40.

Right order, wrong toppings -- in and of itself, not the end of the world, a simple mistake. I asked them to just discount whatever's different as I wanted to feed my hungry children but they insist that I let them put the toppings on, so I do.

20 minutes later the mistake mine, the screw up is now 100% theirs. I'm still waiting and now I'm pissed with extremely impatient children. Meanwhile people are coming and going picking up pizzas etc so I'm not sure if they just started over? or didn't even bother to do what they said... but it took a full 5 - 10 more minutes more after I bothered them again and told them I need everything to go. 6.30 or so I'm finally walking out with a lukewarm pizza. Did it sit while I was there annoyed? Did they just throw on the additional toppings? Who knows and who cares.

I'll probably still go for a slice in person, but never again for pickup -- absolute shit show in there at night turning a simple mistake with an understanding customer to an irritated one. No way any reputable business would allow someone to just sit around waiting like that, so I'll chalk it up to poor middle mgmt or an outliers situation. The management needs to appoint someone in charge for busy nights or underscore how to handle a problem and prioritize. There's like four kids behind the counter but I'm not sure what four kids need to do back there when there's only one oven.

The worst part is their pizza is always great when I get a slice. I want to order from there on a Friday but I'm not going to again as my stress level is not worth it with toddlers in tow.

tl;dr: geat pizza, weak sauce service.

Atmosphere: 3

Food: 4

Service: 1

Not sure how it’s possible to advertise Brick oven pizza when it tastes like it’s frozen.

Food: 1

I’D GIVE NEGATIVE STARS IF I COULD. Do you believe they made a mistake and wanted me to drive back to return the pie so they can put it on display to sell? That’s mind blowing! What if I sneezed on the pizza or I touched the crust? How can you sit there and sell it to someone else?! Insane. Never again. And the pizza was mediocre! And OVERPRICED!

Atmosphere: 1

Food: 1

Service: 1

The food is fantastic but what always stand out to me is their service. Take for example a few weeks ago when we ordered several plain cheesesteaks. After picking up our order and returning home, we realized all three cheesesteaks were made with the “works”. Ordinarily we’d make do, however, the sandwiches were for kids who would not near them.

So we called Clemenza’s to explain the situation. Not only did they offer to fix the order, they delivered three new sandwiches to us 30 minutes later at no cost. Maybe that’s expected but for us it made our night (and the kids!)

Last note, best meatballs in Millburn!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheese Pizza, Garlic Knots

Delicious pizza. Very flavorful and comes with a nice choice of toppings

We loved the chicken parm pizza and the vodka penne

Garlic knots were perfectly cooked, chewy, but felt like they were missing the garlic flavor to them

Excellent and professional staff!

Recommended dishes: Penne Vodka

Clemenza is by far the best pizzeria in town! The service is amazing and for sure the food! Definitely recommend!

Atmosphere: 5

Food: 5

Service: 5

Warm, friendly atmosphere and the pizza was DELICIOUS...Today was my first time there and I will definitely returning to check out the rest of the menu.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza

Grandma pie is unbeatable

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grandma Pizza

Loved the pizza and service here!

Atmosphere: 5

Food: 5

Service: 5

Excellent quality

Atmosphere: 5

Food: 5

Service: 5

This place is a real gem. Nice people… Excellent food. Had the Caesar salad and the Sunday gravy and a bomba for dessert. Everything was awesome. Great atmosphere tastefully done. fugettaboutit

Atmosphere: 5

Food: 5

Service: 5

Tasty food with the exception of having a hair in my daughters food.....Disgusting!

Atmosphere: 4

Food: 1

Service: 5

I'm a restaurant manager. Been in the industry over 20 years. I dash when I have time off. It lets me see what's going on in other restaurants. Customer service. Speed of service. Quality of atmosphere.
What I witnessed tonight was awful. The store has a tablet for doordash orders, but it was broken. The doordash ordering system was integrated into their toast system, but unfortunately, the two systems weren't communicating. Manager was fully aware of this, but rather than call DoorDash and have the problem resolved, he decided that the dashers, their orders, and the customers orders weren't important enough. So he was telling the hostess to write the orders down, then telling the dashers to wait 30+ mins, and to "just unassign it of you don't want to wait." Am I on an island here in thinking that this isn't a proactive way to solving an online ordering issue? I had 2 orders sent to me, then another 1, then 1 more. 4 orders. There were two more drivers behind me. You know time is important to dashers, even if we're "just dashers." I figured the right thing to do was to let doordash know that the store was having some technical difficulties, and that they couldn't even switch over to the tablet to verify the orders because it was broken. Doordash said they would have their technical department reach out. Hope this helps them!!!

Manager was highly unprofessional and was yelling it me on my way out. Not a good look. Get it together.

Great slices, very nice people working , nice bar near it. The best

Atmosphere: 5

Food: 5

Service: 5

Got take out 5/14/24 this is a very nice place the food is delicious. Rick the manager took care of me!!! I’ll be back!!!