New jade lake Asian cuisine

On Tuesday, January 6th, 2024 we stood at the door of New Jade Lake waiting for it to open. It was cold and rainy outside. We'd had a doctor's appointment at offices across the street and we thought we'd go in have, some lunch and wait for Access Link to arrive. I'm a caregiver for my ex-husband. He's paralyzed and in a wheelchair. We are two elderly African American retirees. We seated ourselves at a booth and waited to order. What happened next honestly surprised us. First, the owner's wife asked us to move (not an easy feat for a wheelchair bound person). When I asked her why she gestured toward tables in the center of the restaurant and kind of angrily nodded in the direction she wanted us to go. She didn't speak a lot of English, but her intentions were very clear. Of course we complied. We were shocked when: 1. She seated a young woman who was eating alone at the same booth she had moved us from. 2. We were concerned when she suggested we get our order in "to go containers" 3. We finally had an epiphany when she brought a bag over and unpacked it on our table aggressively dropping each item down for our inspection. I asked for tea and she sucked her teeth. It was clear our business was only wanted in a "take out" capacity. When I surveyed the room it appeared that the two Trinidadian women (who came in with us), and the Mexican man who had come in after us were all in "the to go class". The woman at the booth we were moved from overheard us "getting it", but the other patrons were sitting happily in their booths being served. Everyone else in the restaurant was cool. It was the owners who had an issue. The husband keep pacing out of the kitchen staring at us and the wife was just hostile. I didn't take pics (we're Boomers), but I have my credit card receipt and proof of our doctor's visit. What a sad, sad world we are living in.

Atmosphere: 1

Food: 1

Service: 1

Kid-friendliness: Very kid friendly space and food options

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sesame Chicken, Soup, General TSO's Chicken, Beef with Broccoli, Beef Chow Fun, Egg Roll

We ordered salmon teriyaki, chicken and cashews, broccoli, egg roll, sweet and sour soup and extra rice. The only good thing was the bok choy which was fresh and had good flavor and was given to us instead of broccoli. The chicken was terrible-overcooked with a floury mushy coating. The salmon was edible but not good. The egg roll was adequate. The soup ok. The food was very greasy and lacked flavor. We got pick up and it was 72 dollars. Totally insane to deliver quality like this for these prices. I do not recommend. My partner is not picky at all and said this deserved 2 stars.

Atmosphere: 3

Food: 2

Service: 3

The worst Asian restaurant experience. They gave me a chip for free as an entry and I ended up at the hospital.
The worst experience in an Asian restaurant. They gave me some free fries and I ended up in the hospital.

Atmosphere: 1

Food: 1

Service: 1

Great lunch, chicken with broccoli, beef with broccoli, wonton soup, egg drop soup, homemade noodles , fried rice, tea. For 2 people cost was under 25 including tip. Food was excellent, can't wait to go back.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Roast Pork Fried Rice, Soup, Wonton Soup, Egg Roll

Best Chinese food in the area. Charlie is the best!

Wheelchair accessibility: Back of the building

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup, Beef Chow Fun

Reasonably priced.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Happy Family

Everything was so delicious!!!!! Thank you Jade

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup

Hidden Gem! The chef definitely knows what they’re doing.Ginger chicken: You can taste that the person behind this dish is a master of using fire. The chicken is so tender and the vegetable is so crispy.Peking duck: Great harmony of meat, scallion, and the sweetish sauce.Good price and comfortable environment. I would recommend anything from the chef’s special section!Didn’t try their sushi. But the sushi chef greeted us professionally and politely on the way out. A good sign.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Duck

Great sushi and chinese and nice people.

Atmosphere: 5

Food: 5

Service: 5

Had lunch there today meeting a friend for a treat for her birthday luncheon. Service was excellent. Each of us had a luncheon special, Mine was shrimp with vegetables. The shrimp were huge, and there were many in the dish. Good portion. Food was fresh, nice and hot. The vegetables were delicious, and the fried rice was excellent freshly made. The wonton soup was very good. Tea hot And delightful. Best I’ve had in a long time!

Atmosphere: 5

Food: 5

Service: 5

Highly recommend Pecking Duck and Hot & Sour Soup at this place! The Duck is crispy with tasty sauce. The service was fast, friendly staff! Nice atmosphere and good choice of music! After our meal they even offer a plate of fruit for free!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Duck, Soup

Really reliable suburban Chinese American food. Meals are large and well made without being over sauced or over cooked. The vegetables are crisp. The seafood retains its authentic flavors. The recent remodeling improved the appearance of cleanliness and removed time dated decor.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Teriyaki Chicken Platter

We've been ordering prom this place long time before it became "new". Food was tasty, typically on time as they said it'd be delivered. Not as so anymore. Food changed, almost all have the same taste, soups are with no appreciable flavor. Tonight's order was to be 30-40 minutes but after 1.5 hours, was told that the delivery driver was in the next town which could be at least 20-30 mins or even more. Wanted to cancel it at that time and the reply was "yeah, yeah, yeah" and hung up. Will watch the CC to see if it was credited and will find somewhere else to order from.

Food: 3

Service: 1

Decent and tasty food with good amount at reasonable price.