Starbucks

My dad and I went into Starbucks around 7:40 PM, about 20 minutes before closing, after running a quick errand. To our surprise, we were almost refused service by one employee who was noticeably rude. We were even told that all the machines had already been cleaned and shut down, despite the store still being open. One staff member was audibly mumbling under their breath about why we were in line, which was unprofessional and uncomfortable.

If an establishment advertises specific hours, customers should be able to receive service until closing time. This experience was disappointing and not what I expect from Starbucks.

Service: 1

Do not come to this Starbucks! We ordered two drinks and our cold brew ended up tasting watered down. When we requested a remake the staff member rolled her eyes and rudely said we took too long to pick it up even though we picked it up 5 minutes from when we placed the order. She brought the drink over to the other staff member who was making the drinks and they both glared at us before making the new drink. It was very odd behavior to be honest. When we got the remade drink it was once again watered down but due to the rude response we didn’t feel comfortable asking for a refund or a different drink. I would not recommend ordering from this Starbucks. There are plenty of other coffee shops in the area!

Atmosphere: 1

Food: 1

Service: 1

These two workers were probably the most disrespectful people I’ve ever encountered. The service is always bad when I go there, but today these two made me never want to step into any Starbucks location ever again. I kindly asked the barista to remake my drink, she rolled her eyes and started making other drinks , i patiently waited because I didn’t want to make a fuss. After she gave me the new drink, it still wasn’t good but I smiled and said thankyou anyway, to that, the other barista yelled for me to come back in and throw out the cap from the old drink. I didn’t realize I left it on the counter, however , he demanded I throw it out and I said “don’t talk to me like that, who is your manger” and he proceeded to roll his eyes and walk away. This staff is by far the worse staff ive ever encountered. I go to this location daily because I unfortunately work here and it’s the only Starbucks I can go to, whenever I pick up my drinks, most of the time it taste horrible, I never complain and still say thankyou. No one ever says you’re welcome or just gives professional / nice service. I will not be returning to this location ever again. and based on the other reviews on here I am not the only one who feels this way, sadly this location will have the worse reputation. . DO BETTER STARBUCKS !!

Atmosphere: 1

Food: 1

Service: 1

Been coming here for years and I have to say the last 6 months I’ve noticed a significant positive change in the environment,
The employees are friendly and welcoming.

Atmosphere: 5

Food: 5

Service: 5

Awful service, slowest starbucks I have ever been to, workers were consistently talking like it was there lunch break. Took 20 minutes to get one coffee. People were consistently walking out because of how slow the service was. Cold foam was curdled and drink was made poorly. Atrocious

Atmosphere: 3

Food: 1

Service: 1

A great place to get a drink or a light meal. Love the Summer Berry Refresher.

Atmosphere: 5

Food: 5

Service: 5

Your kind and caring employees make all the difference!

Atmosphere: 5

Food: 5

Service: 5

bajanee was disrespectful, she stated “i heard what you said” after i asked if my drink was made with oatmilk. treats customers poorly m, truly upsetting and unacceptable

Atmosphere: 3

Food: 3

Service: 1

Behavior of staff is not polite. They are ready to pick a fight or get into an argument.

Food: 5

Service: 1

Very nice and well maintain, a bit fast pace because is located inside the mall next to macys.

Atmosphere: 5

Food: 5

Service: 5

This post is for the girl that wears a mask and doesn’t want to speak! I asked her for ONE EXTRA SUGAR and I was IGNORED! Another employee had to stop what they were doing and help me when they saw she was ignoring me. Terrible attitude terrible customer service. This store needs to rethink who they hire. You definitely lost a loyal customer!!!!

Atmosphere: 2

Food: 2

Service: 1

Very disappointing experience, wait was long and when I tried asking a question I was ignored completely on purpose. I am a frequent Starbucks customer and this store is poorly managed. The bacon and sausage wrap virtually had no bacon and sausage in it.

Atmosphere: 3

Food: 2

Service: 1

WORST SERVICE EVER! They made the wrong order for me and then Nadari kept telling me she’s remaking it (about 3 times she said that when I asked) but continued to make other new orders. I literally waited 30 mins for my order. Just simply terrible!!!

Atmosphere: 1

Food: 1

Service: 1

Ordered two drinks - both were made wrong. The first one I politely asked the barista if he could remake it because it was wrong. He just grabbed the drink and made it wrong again. The second time I didn’t bother saying anything. My husband’s plain cold brew was also made wrong - the barista had added sweetener to it. So weird. $10 immediately down the drain because we both had to immediately dump our drinks.

Food: 1

Service: 1

20 minutes to get a tall drip coffee. Multiple customers behind me served first. Most Starbucks will pour the drip coffee right away and hand to you right at register. Staff here needs to be fired and new employees brought in. Completely unorganized and chaotic.

Go to Liv coffee at Short Hills Mall instead. Won’t take 20 minutes to get a simple drip coffee.

Atmosphere: 1

Food: 1

Service: 1